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What happened to your great Customer Service? I still need help a month later!
What happened to Delicious customer service? When I had a couple of issues with DL1, I was thrilled by the speed of the support - I remember emailing a file over to you on a Saturday night, and you actually sent me a fixed version by Sunday morning!
I emailed you this on June 6th...
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Hello! I'm using DL2, v.2.0.7, and Leopard 10.5.7.
My library stands at about 2700 items. When I upgraded, I had about 2000 items in DL1.
DL2 would open in about 2 bounces of the dock, and about 10 seconds to fill in the shelves. Since then, I've added about 700 CDs, and now after the shelves open, its taking about 35-40 seconds for them to fill in. Given how quickly they filled in when I had 2000 items, I wonder if something is not right?
I have made new preferences, but no difference.
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Second thing is, my scanning has become very flaky and slow, with barcodes only registering about 50% of the time. I had much better results and speed on DL1. I've changed absolutely nothing about how I scan things in, and right now I am finding scanning very frustrating.
Any help you can offer me on these two issues I would really appreciate!
Thank you
Bleddyn Williams
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I received this auto reply...
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Thank you for your message. We have received it and will get back to you as soon as possible.
You can check the status of your message at the following URL: https://delicious-monster.fogbugz.com...
Please reply to this message if there's anything else we can do for you.
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That was almost A MONTH ago. I did send a follow up email, but have heard nothing back. Right now it seems I'm almost unable to get the iSight scanner to recognize any barcodes. I'm becoming very frustrated and disillusioned with Delicious Library. Please respond!
I emailed you this on June 6th...
*******
Hello! I'm using DL2, v.2.0.7, and Leopard 10.5.7.
My library stands at about 2700 items. When I upgraded, I had about 2000 items in DL1.
DL2 would open in about 2 bounces of the dock, and about 10 seconds to fill in the shelves. Since then, I've added about 700 CDs, and now after the shelves open, its taking about 35-40 seconds for them to fill in. Given how quickly they filled in when I had 2000 items, I wonder if something is not right?
I have made new preferences, but no difference.
*
Second thing is, my scanning has become very flaky and slow, with barcodes only registering about 50% of the time. I had much better results and speed on DL1. I've changed absolutely nothing about how I scan things in, and right now I am finding scanning very frustrating.
Any help you can offer me on these two issues I would really appreciate!
Thank you
Bleddyn Williams
*******
I received this auto reply...
*******
Thank you for your message. We have received it and will get back to you as soon as possible.
You can check the status of your message at the following URL: https://delicious-monster.fogbugz.com...
Please reply to this message if there's anything else we can do for you.
*******
That was almost A MONTH ago. I did send a follow up email, but have heard nothing back. Right now it seems I'm almost unable to get the iSight scanner to recognize any barcodes. I'm becoming very frustrated and disillusioned with Delicious Library. Please respond!
I’m frustrated
1
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Inappropriate?On behalf of the people at DM, sorry, they've been very busy with the changes surrounding 2.0.x to 2.1.x and the iPhone app recently.
I can answer one thing on the assumption you are using an external iSight camera, since I found the same issue.
At some point between DL1 and DL2, Wil changed the algorithm to allow the fixed focus cameras in the MacBooks/iMacs to work with Delicious Library, and I believe this is to the detriment of the external iSight scanning capability.
I certainly found that even though I could scan with the external iSight, the internal cameras were more accurate and quicker at scanning.
As to the performance issues, I have noticed a few memory issues with DL2, this may be impacting your start up times, really its going to be dependent on library size, machine/processor type, amount of physical RAM etc.
I’m apologetic
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Inappropriate?Thanks for your comments, Stu.
Unfortunately, I am actually using an iMac with a built-in iSight camera! The problem persists - its really anyone's guess as to whether an item I scan actually gets registered. Its very frustrating because nothing has changed - my iMac is where its always been, and where I scanned in about 2,000 DVDs in DL1.
I hope something can be done. Being able to scan in your purchases is half the fun, and waving something back and forth in front of the Mac before giving up and typing in the ISBN isn't much of a laugh.
I’m frustrated
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Inappropriate?well there is definitely a difference in the scanning algorithm, having never used DL1, I cant tell you how it has changed in terms of scanning capability., just that it has.
I just completed scanning 3000 items with an iBook, so I can say it does work, i'm just not sure why you have issues. -
Inappropriate?Tchotchke-
I'm sorry that it has taken awhile for us to get back to you. As Stu said, we've been insanely busy with all the changes taking place within the company (relocating everyone to San Francisco from Seattle, the World Wide Developer Conference, launching an iPhone app)-- our inbox exploded the second week of June and we are working overtime to get it back down to a reasonable number.
One of the main things keeping iSight cameras from successfully reading barcodes is the lighting. The cameras inside of the computers aren't terribly powerful, so sometimes putting a lamp near your computer makes all the difference while trying to read barcodes. Let me know if that works for you, and if it doesn't we can try and troubleshoot this some more.
Again, I'm sorry for the delayed response time!
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