Recently active topics in Dell

Hi all,

I have brand new Inspiron 1520.
Battery fully charged, when I unplug the charger from the wall, but let the plug in the Inspiron for a while (let's say a night), when I startup my computer, I get the message "The AC power adapter type cannot be determined. Your system will operate slower and the battery will not charge. Please connect a Dell 90W AC adapter or higher for best system operation" (needless to say that the power adapter IS a Dell 90W...).
Unplugging and replugging the adapter solves the problem.

I have the same message under Windows when I unplug the adapter from the wall, leaving the plug on the computer side while the commuter is running (to go from one room to another for eg.)

I have contacted Dell support, they asked me to reflash the Bios (already done) then, they sent me an new power adapter : same problem... now they are talking about a mainboard replacement !

While Googling for a solution I've seen this is a very common and long term issue on Dell computers.

Are there any people around here that had the same issue and managed to have Dell correct it ?

I have an Dell E1505 laptop computer on which I purchased an extended warranty. Recently the amber battery light has begun blinking. I was informed by a Dell customer resolution representative that the battery needs to be replaced and it is not included in the extended warranty. Neither the representative (nor the two representatives I spoke to before this issue was sent to the escalation department) could show me where the extended warranty excludes batteries. He read a battery warranty paragraph that states that the battery has a 1 year limited warranty and stated that this implies exclusion from the extended warranty. Since all Dell hardware has only a 1 year warranty and is subsequently covered by the extended warranty, why would the customer reasonably be expected to assume that the battery would not be covered by the extended warranty given that there is no express exclusion clause in the extended warranty. The representative could (or would) not give me the phone number for his supervisor and told me that my only recourse was to contact the Dell Legal Department however he could give me no phone number for the legal department either. Is this an example of Dell's deteriorating customer service?

I am trying to run internet business. in 7 months 3 broken hard drives, I demanded new Vostro 1700 (took almost a month to get) It came with no driver TRY RUNNING A BUSINESS WITH MACHINE LIKE THIS Customer service is a joke. I am paying $70 per month and cannot use computer ALL MY E-MAILS & VOICE MAILS ARE IGNORED

my dell inspiron 2200 will not hold a charge i have had 3 adapters i get an orange flickering no one has called me back im getting a new laptop and it wont be a dell customer service is bad!!!

"I'm mad as hell and I don't want to take it anymore"! I paid my account in full the end of last year. I updated my personal information on the Dell Financial website where I had a message to contact customer service. When I contacted customer service they updated my personal information and informed me that I needed to speak to someone in the Verification Department. Needless to say, the Verification Department was unable to verify my identity. They didn't seem to care about my identity when I was making my payments on time and paying off my account...i might add that it is the very same identity that I've had for the past 41 years. The very same identity that allowed me to serve my country for over 13 years, and the very same identity that qualified me for a top secret security clearance while on active duty.

I asked the customer service representative to speak to a supervisor, she placed me on hold...there I sat for an hour, no one ever came to the phone. I called back the next day, the main customer service number, they had to transfer me to the verification department, and again, on hold, and no one answered. That is great customer service! I definitely plan on spending my money else where which is unfortunate because I like Dell products, but I like to give my money to a company that appreciates it.

Why can't Dell get orders right? I was sent a CPU without the options I ordered. When I called a Dell CSR, I was told that it's not a big issue. I'm drafting a letter to Dell right now.

My Dell computer has failed due to a falty motherboard after only three years. My IT person has never seen any computer with this issue in such a short time-frame.
Now I am without a computer for business (home based) and my personal files are also gone.
This is unacceptable.

MY IT person has contacted Dell with basically a too bad response from customer service. With DELL losing market share in it's business I can see why.

DELL............Overcharging me for the past 4 years..
In October of 2004, my husband (J. Baker) purchased a Dell Computer XP, well my monthly paymt was $38.00. In 2005, I opened up a Bank account to have them give Dell $100.00 per month. Well, I have called Dell requesting the lower the APR from 29.99% and they will not, in all reality I have paid for a Computer at a rate that I should have had two more. My Finance charges are 33.76%.

Not only that, when I had a problem with my printer, I notified them, and they sent me a refurbished printer. It did not work and I called them about it, they sent me another one........refurbished again..........and another one refurbished again. Dell sent me 4 Refurbished printer before they sent me one that was not, after all the calls I made. They outsource to India and they have them doing their dirty work, while they sit in the Board Rooms lacing their pockets with our money (small people that work hard for a living).
This is May 2008 and I am stilldisputing this with Dell and they are still getting $100.00 a month from me, my current balance is $1,395.45....that is a SHAME!

Why do we have people in this world that are so inconsiderate when it comes to others, do they not realize that "What Comes Around Goes Around" "Do Unto Others As You Should Have Others Do Unto You".. Why do these Big Wigs think they can just come in and rip us off this way.... We have to stand up to them and fight for what we believe in...........JUSTICE!

Thank GOD for people that allow us a voice...

Unable to get Dell to help repair or refund my license fee for Dell Automated TuneUp 1.0. that has stopped working. I have spent about 5 or 6 days on the phone with tech support or with emails with Customer Service. I am now totally disgusted with Dell!!

And they get awards for their Customer Service??

Re: Order No. 328729326
Dell Preferred Account No. 6879-4501-1901-9478-910

I purchased a VisionTek Radeon 256M X1300 PCIe Video Card from Dell on June 2, 2008. Before I placed the order, the sales representative assured me that this video card would be compatible with my Dell Dimension 8300 Desktop system: Dell has my records from all Dell products I have purchased, and he could easily verify if this video card would work with my system. He looked up my information and confirmed, again, that this video card would work with my computer.

My local computer technician was unable to come to my house to install it until after the Dell 21-day return policy had expired. However, when he examined the product, he saw right away that it is NOT compatible with my system. What Dell sent me was a video card that only works with a PCI Express interface: my computer has an AGP interface.
I called Dell to explain the problem, return the product, and obtain a refund. Dell refused. I spoke to several customer services reps, and all refused to honor my request, based solely on the 21-day return policy. I understand that policy, but what I don’t understand is why Dell won’t issue me a refund for a product that they sent erroneously in the first place? This is incredibly poor service. I have been a Dell customer for a long time, and I expected much better service from Dell.

About to throw my Dell laptop into the Pacific ocean!! I have spent so much money on repairs on it and now the LCD bulbs burned out. %%@%&#$!! I'm an art history teacher and I NEED MY COMPUTER! School's about to start AND I HAVE 1000s OF IMAGES AND PP PRESENTATIONS ON THAT COMPUTER THAT I USE IN CLASS! Now Dell tells me it will cost over $450 to put a new monitor on it. WHERE AM I SUPPOSE TO COME UP WITH THAT??!! And no one else will touch it because Dell has everything inclusive in their products. What am I suppose to do with a dark screen? I -- JUST WANT-- MY -- COMPUTER -- TO -- WORK!!! Anyone else with this problem???