Inspiron

I have an Dell E1505 laptop computer on which I purchased an extended warranty. Recently the amber battery light has begun blinking. I was informed by a Dell customer resolution representative that the battery needs to be replaced and it is not included in the extended warranty. Neither the representative (nor the two representatives I spoke to before this issue was sent to the escalation department) could show me where the extended warranty excludes batteries. He read a battery warranty paragraph that states that the battery has a 1 year limited warranty and stated that this implies exclusion from the extended warranty. Since all Dell hardware has only a 1 year warranty and is subsequently covered by the extended warranty, why would the customer reasonably be expected to assume that the battery would not be covered by the extended warranty given that there is no express exclusion clause in the extended warranty. The representative could (or would) not give me the phone number for his supervisor and told me that my only recourse was to contact the Dell Legal Department however he could give me no phone number for the legal department either. Is this an example of Dell's deteriorating customer service?

My computer recently displayed a "AC Power Adapter is not determined." message. I did not change anything, all I did was go to a friend's house and plug it in and it appeared there. Taking out battery and holding down power for 10 sec won't work. It appears everytime, and my battery is slowly being drained. Help!

When using the headphones on my new Inspiron 1520, there is a buzzing/static noise. It is consistent with all types of headphones and external speakers. User groups I have found online confirm that this is a known problem inherent with this model. It sounds like I'm listening to the morse code-like innerworkings of this machine as it performs tasks. I primarily use this laptop at night for music and web-surfing and the use of headphones is important to me so that I don't disturb my sleeping family. This static/buzzing noise is unacceptable.

The motherboard has been replaced TWICE, the sound card has been replace TWICE and the hard drive has been replaced. The sound is also there when the wireless card is removed. After these repairs proved unsuccessful (and actually the first repair caused a hard drive error) I have since contacted customer service TWICE to let them know that the problem has not been resolved. All I'm offered is for more parts to be replaced which will simply be a futher waste of my time as, according to all the information I have found, this is an issue that can not be fixed.

Each time I call ends up taking about 40 minutes since I'm forced to start explaining my situation all over again to someone who apparently has no authority to do anything to fix my situation. I am completely dissatisfied with Dell's inability to resolve my problem that I first reported on 1/17/08 along with the total lack of customer service I've received. At this point, I believe I am simply being ignored since my calls are not being returned. I'm very disappointed with the poor service I've gotten out of the call center that I presume is in India. I've had a couple of agents whose accents I can't understand. I've had agents that put me on hold for several minutes only to come back and ask me the same questions I've already answered. This has been a very frustrating experience.

This is the 2nd Dell computer I've purchased for my personal use, but I have purchased over 12 machines from Dell for my business. I want this issue resolved with as little further disruption and time required on my part, as I've estimated that I've already spent more than 15 hours of my own time between making phone calls and reinstalling programs and tweaking settings after having this laptop hacked up twice.

My suggestion to customer service reps on the phone has been to replace this system with a comparable system that does not have the headphone issue. As long as I have the same technical specs and XP Pro as the operating system, I don't care what model is substituted with this one with. Seems simple enough to me, but apparently my problem is falling on deaf ears with the folks in Bangalore. If Dell is unable to make this right, then they've have lost a faithful customer forever...one who has purchased at least 14 systems in the past.

My Dell Inspiron Laptop motherboard dies after 6 months. So it went back to the factory, only to get it back and it runs for one minute then shuts down. Sounds like a heat sync to me, However, their tech depart has to give permission to return it again....kept me on the phone for 5 hours of trying and I had to DEMAND he stop and give me the box to return it to Dell. 5 HOURS!!! Not only that, but he did a DESTRUCTIVE REFORMAT in a round about way like he didn't want me to know, and I lost all my data. My friends told me I should have bought an HP and now I believe them! SO what was supposed to be a quick 7 day repair now turns into 3 weeks!