Recently active problems in Dell about Inspiron

My computer recently displayed a "AC Power Adapter is not determined." message. I did not change anything, all I did was go to a friend's house and plug it in and it appeared there. Taking out battery and holding down power for 10 sec won't work. It appears everytime, and my battery is slowly being drained. Help!

AC power adapter type can not be determined. Your system will operate slower and the battery will not charge? I am at school and need to take my laptop places, however it is hard to do this with a dead battery. I have an Inspiron 1501 and have had NOTHING but problems with it. My screen constantly goes blue and I have gone through 2 batteries already. Then when I call, I sit on customer service for about 2 hours and get transferred to China and India and they can not even understand me. I am so frustrated!

I am having issues with a Dell XPS M1730 I purchased directly from Dell. I have contacted Dell Technical Support numerous times and have not yet received a satisfactory solution from Dell in regards to these issues.

I purchased a Dell XPS M1730 notebook computer September, 2007. I started having problems with the built in LCD display on July 7th, 2008. I notified Dell chat support. After quite a lengthy chat with 2 technicians, running diagnostics they agreed to send someone out to replace the video card. After the video card was replaced the FN key on the keyboard ceased to function. Replacing the video card did not resolve the LCD issues either. A technician needed to come out and replace the keyboard on one visit to fix the FN key problem. He then needed to come out and replace the LCD display to attempt to resolve the LCD issues.

Replacing the LCD resolved the specific issue but also introduced a whole new set of issues. The original LCD was a Sharp and was quite crisp, had good response time and virtually no backlight bleeding. The new LCD is a LG and has terrible backlight bleeding, very slow response time and a purple splotch in the bottom left corner. I again contacted Dell Chat support to notifiy them of these new issues, and after more lengthy chats they had me ship the XPS M1730 to the Depot Center in Texas. When I shipped the computer to them I included a detailed list of the problems that needed to be addressed, 1- the LCD issues, 2- the cover for the remote is broken and 3- the video card runs hot, I also removed the RAM and Hard Disk as directed by the sheet which was included in the shipping box Dell had sent me.

When I received the computer back none of the issues I had detailed in the list were addressed. Instead they sent me a paper back stating that the "Corrective Repair Action" was the Memory and the Keyboard. The LCD is the same faulty LG display, the remote was not repaired and the overheating of the video card was not mentioned. I reinstalled the hard drives and the computer will not recognize them now. So now I cannot even use the computer. I contacted Dell telephone support this time and explained the issues to them. I explained to the technician and his supervisor that I had spent many days of my life troubleshooting these issues on my own and with Dell tech support. They refuse to do anything but send out another technician who will replace the faulty parts. I explained to them that this will not leave me satisified as it does not give me any compensation for all the time I have wasted troubleshooting these issues, nor does it do anything for the time I lost working because I do not have a computer to use.

Time is money and when I spend my time working on or waiting for a Dell computer to work I am loosing money. When my Dell computer is not working I am loosing money. The support I have spoke with at Dell Tech support so far either do not understand this or do not care. I am unsure who I can contact who will understand or care. Whenever I call a support number I am connected with someone in a foreign country. Speaking with them is like conversing with a robot. It is extremely frustrating and nothing gets accomplished. If anyone here can help me it would be greatly appreciated.

Dell XPS Inspiron Laptop- 2 Motherboards within 6months. Wireless Card Never worked from day 1. Poor customer service. I called the first week to report the wireless card wasn't..Did they offer to fix it.. NO. Called a few months later and my motherboard was shot. I had to send it in and have it replaced and I asked them to fix the wireless card as well. Ok fixed the motherboard but wireless card still does NOT work. Now 2 months pass as I'm still irritated the wireless (the whole point in having a laptop) doesnt work my mother board dies again. I call tech support at dell and I am told that its my problem and i would have to pay over $400 to fix the issue. I don't see how this is my responisbility to pay. So i said i wouldn't and im told to have a nice day. So Ive been sold a lemon laptop. The thing hasnt worked correctly since day one. Ive asked them the life expectancy for their laptops and the tech is like on average 5+years and i asked why mine died at the age of 6 months and 2months and he remained speechless. So point being dell sells lemon computers and then refuses to replace them or even do anything about it. Not to meantion just with the last call to then on attempting to get it fixed/replaced i spent over 3 hours on the phone being transfered back and forth and they were about to transfer me right back to the original person i began with and i had to demand to speak with a manager or anyone in charge. I cant make this seem as rude while your just reading this but over the phone its very rude how its said the customer service personelle i talked with before management could only tell me "Well let me tell you this, its going to cost you to repair this laptop" then a few seconds would pass and id get "Well Mam let me tell you this its still going to cost you" Everything this woman said was in a very rude way and always started with well let me tell you this. Very rude. And I did an average i was being transfered at least every 5 minutes and on hold for at least 15 minutes each time. I remember speaking with 7 people before management alone and i ended up being transfered several times after that as well. All with the same result. NOTHING. Dell refuses to do anything about the broken laptop that is now a paper weight. Not to meantion emailing dell customer services or tech support goes ignored even after numerous attempts at that before calling. So go with dell if you want to buy a very expensive paper weight. But as for me I spent around $2000 to have a laptop for 6months and then for it to become a paper weight. Dell sells lemons and I will never buy any dell products again. The have horrible services and horrible people working for them.

How many times must my motherboard be replaced on my 1720 today will be the 3rd replacement (total of 4 with the original) before I can request that the entire machine be replaced?

I'm beginning to think that I got a lemon.

This is my 3rd Dell laptop in 3 years and it is really getting frustrating spending all of this time with tech support on chats and on the phone -- and then hours with the techs when they replace the MB.

I am trying to escalate a problem to someone with real authority and problem solving skills.

I sent a Dell laptop back for warranty repair. It faile after less than 4 months. Unfortunately, I don't have the tracking number of the box I sent it back int. DHL says it can not help at all.

Dell also refuses to help. I know the packagage was delivered to Ohio because I did have the tracking number at one point. At the very least the Ohio facility that received it and the Dell department that receives the DHL invoices should be able to find it, but I can't find anyway to contact either of these groups.

The resolution team who says they can't help me refuses to give me a name for their supervisor.

Any help possible would be greatly appreciated.

Regards,
very dissapointed in Dell

My inspiron 5160 will turn on but never start up. I called customer service and they told me that my mother board is shot. So I had no clue where to turn next so I was searching the web and found that there were a lot of problems with the mother boards in my dell laptop. I found out that there were signigicant problems and dell was thinking about having a recall, and probably should have now that I think about it, but instead they just extended the warranty on the computer for an extra year. Now, I was never notified about this or told what was going, which I think was wrong and I absolutely should have been told that there was a problem with my laptop. I also found out that just getting a new motherboard isn't the solution. I was talking with one gentleman who has bought three different motherboards and continued to have the same problem. I need some help here cause I am a student and need my computer and don't feel like spending four to five hundred dollars on a motherboard that will probably have the same problem. Especially when this should have been taken care of long ago and when I should have been notified that I had a problem with my computer.

I bought a Dell Battery for my XPS M140 because the one i got with my new computer had a 10 month shelf life! So on the 30th of June 2008 I made the purchase. I also purchased the next day delivery option which did not help at all. I went on vacation on the 4th of July 2008 to stay overseas. I informed my neighbor that a package might show up and my mother in law so they could keep an eye out. After I got back which was more then 21 days since I made the order Dell told me "too bad you didn't call before your 21 days expired from the day you ordered the battery, now we can't help you." We have exhausted every means of resources we know to get us to a manager that can understand our problem but no one in India can transfer us to the US or to anyone that can help. We are currently asking to speak to the Legal department but every time they transfer me it says "extension 0000 does not exist." Furthermore after the 3rd time that happened I asked specifically for the number not to be transferred but once again "extension 0000 does not exist" happened again. I want to speak to someone that can help me get to a solution. Does anybody here have their legal department number or any info that could help me? You can contact me at apliessi@gmail.com Thank you

Dell refuses to exchange my wireless network card because it's outside their 21-day return policy but it's Dell's mistake!

I recently purchased a laptop for Dell Outlet. The company shipped me an empty box. My laptop was probably stolen by someone at DHL. Dell picked the shipper and doesn't give the customer any choice in the matter. To resolve the situation Dell says it can ship another unit in 8 days. That has since been extended to 16 days because the three people I spoke to a Dell were wrong and should have told me 16 days from the beginning. I wrote to the company on day 12 when I found this out and on day 13 they responded and said they would try to expidite the order. So now three weeks after I PAID for the unit I still do not have one. I guess if you buy a refurb unit you get refurb service too! I am still waiting for my unit. Why I am being punished I do not know. If dell contracts with unreliable shippers, knowing their bad reputations, why are Dell customers made to suffer unreasonable amounts of time before getting the units they pay for? Order 401430438

I've purchased about 5 computers from Dell over the years (two over the past year or so) and have had good success with their service. I ordered a digital camera from Dell for wife's first digital camera to take pictures of our young kids. Received one email saying it was delayed by a few days (no biggie). And nothing more. The email gave a new date for shipment. Eagerly expected a wonderful present for my wife. Called customer care wondering where the digital camera was after >1 month, and they told me it was cancelled and didn't know why. They wouldn't give me any more information. Wife not happy, thinks I forgot to get a gift. Is there anything that Dell can do to uncancel my order?

I have an Dell E1505 laptop computer on which I purchased an extended warranty. Recently the amber battery light has begun blinking. I was informed by a Dell customer resolution representative that the battery needs to be replaced and it is not included in the extended warranty. Neither the representative (nor the two representatives I spoke to before this issue was sent to the escalation department) could show me where the extended warranty excludes batteries. He read a battery warranty paragraph that states that the battery has a 1 year limited warranty and stated that this implies exclusion from the extended warranty. Since all Dell hardware has only a 1 year warranty and is subsequently covered by the extended warranty, why would the customer reasonably be expected to assume that the battery would not be covered by the extended warranty given that there is no express exclusion clause in the extended warranty. The representative could (or would) not give me the phone number for his supervisor and told me that my only recourse was to contact the Dell Legal Department however he could give me no phone number for the legal department either. Is this an example of Dell's deteriorating customer service?

When using the headphones on my new Inspiron 1520, there is a buzzing/static noise. It is consistent with all types of headphones and external speakers. User groups I have found online confirm that this is a known problem inherent with this model. It sounds like I'm listening to the morse code-like innerworkings of this machine as it performs tasks. I primarily use this laptop at night for music and web-surfing and the use of headphones is important to me so that I don't disturb my sleeping family. This static/buzzing noise is unacceptable.

The motherboard has been replaced TWICE, the sound card has been replace TWICE and the hard drive has been replaced. The sound is also there when the wireless card is removed. After these repairs proved unsuccessful (and actually the first repair caused a hard drive error) I have since contacted customer service TWICE to let them know that the problem has not been resolved. All I'm offered is for more parts to be replaced which will simply be a futher waste of my time as, according to all the information I have found, this is an issue that can not be fixed.

Each time I call ends up taking about 40 minutes since I'm forced to start explaining my situation all over again to someone who apparently has no authority to do anything to fix my situation. I am completely dissatisfied with Dell's inability to resolve my problem that I first reported on 1/17/08 along with the total lack of customer service I've received. At this point, I believe I am simply being ignored since my calls are not being returned. I'm very disappointed with the poor service I've gotten out of the call center that I presume is in India. I've had a couple of agents whose accents I can't understand. I've had agents that put me on hold for several minutes only to come back and ask me the same questions I've already answered. This has been a very frustrating experience.

This is the 2nd Dell computer I've purchased for my personal use, but I have purchased over 12 machines from Dell for my business. I want this issue resolved with as little further disruption and time required on my part, as I've estimated that I've already spent more than 15 hours of my own time between making phone calls and reinstalling programs and tweaking settings after having this laptop hacked up twice.

My suggestion to customer service reps on the phone has been to replace this system with a comparable system that does not have the headphone issue. As long as I have the same technical specs and XP Pro as the operating system, I don't care what model is substituted with this one with. Seems simple enough to me, but apparently my problem is falling on deaf ears with the folks in Bangalore. If Dell is unable to make this right, then they've have lost a faithful customer forever...one who has purchased at least 14 systems in the past.

quickset the ac power adapter type cannot be determined, and my system was cracked at bottom left corner looks like someone over torched the screw. Yes my system operates much slower. I got dell to send my an new adapter but, THe system came up again and now I think I need another fix. Yes still no battery charge and the same message quickset the ac power adapter type cannot be determined... GVHD5F1...

The ATI 2400 XT video card in my dell inspiron 530s is incompatible with my Dell 3007 WFP-HC (purchased on same order). The video option under the Inspiron 530s configuration page says that the 3007 is compatible. However, compatible does not mean that it will drive the monitor at its optimal resolution. When I purchased the computer I explicitly asked the sales agent if this card would work with the 3007, and the sales agent affirmed that it would work.

I tried to resolve this issue with Dell tech support. One technician insisted that the problem was the video card and insisted on sending a replacement card of the same model. So I have another useless component headed my way. After reading the manual it became clear that the 2400 XT is not compatible with the 3007 at 2560x1600, so I again contacted Dell tech support and showed the technician the link to the manual. The technician told me to contact customer service but customer service is not open on weekends. I had to go to Walmart to buy a video card that works!!!!!!

I want Dell to refund me the cost of the video card option. I will happily return their junk card to them.

bought my 4th Dell but they messed up and put it on their credit not the card specified. Tried to pay with the card and they refused said they could only take a check. After 5 contacts with not resolution paid them off. They reported me 30 days late because of a late charge they added while I was trying to get it paid off. Won't buy Dell again and hope they lose a lot of customers when my friends don't either.

my dell inspiron 2200 will not hold a charge i have had 3 adapters i get an orange flickering no one has called me back im getting a new laptop and it wont be a dell customer service is bad!!!

I ordered a wireless mouse that I already paid for and never rec'd it. I also ordered a laptop and they send me the wrong charger. Their customer service reps can't even speak english!!

can you modify battery policy for life of product, i want 2 purchase from you but just can't bring myself to replace my battery every 18months. I have had IBm thinkpad for over 5 years and using same battery.

Your cost for battery incomparable to my cost for machine which I am apt to update every 2 years. You need more research on customer feedback.

My Dell Inspiron Laptop motherboard dies after 6 months. So it went back to the factory, only to get it back and it runs for one minute then shuts down. Sounds like a heat sync to me, However, their tech depart has to give permission to return it again....kept me on the phone for 5 hours of trying and I had to DEMAND he stop and give me the box to return it to Dell. 5 HOURS!!! Not only that, but he did a DESTRUCTIVE REFORMAT in a round about way like he didn't want me to know, and I lost all my data. My friends told me I should have bought an HP and now I believe them! SO what was supposed to be a quick 7 day repair now turns into 3 weeks!