I bought an Inspiron 1501 a couple of months ago. Suddenly, out of the blue, the laptop stopped charging. I read all over and looked at a lot of other forums to see if it was possible to solve the problem on my side. No luck. I turned to getsatisfaction to see if there was anything else I could do. I found that a lot, seriously, a lot of people had the same issue, with other laptop models, newer and older. I didn't see anyone with an issue with the inspiron 1501 specifically, so I decided to post to see if anyone could help.
I found the email for one of the representatives from Dell, Bill_B, and decided to contact him directly. I got a reply asking for my mailing address and service tag. I sent both promptly but have not received a reply, and it has been a couple of days. I have had Dell Desktops in the past, without any issues. However, when it comes to laptops, I have plenty of friends who have had issues. I do not abuse my laptop in any way, it couldn't even be considered normal wear and tear (I only use my laptop when there is no other computer available, which is rare). I still have hope that Dell will help me, because I still trust Dell, contrary to what many other people have said to me. Customer Service is not what it used to be, because phone operators, in a word (and excuse the language), just plain SUCK. I would like someone who can TALK and LISTEN, rather than just read off some "standard" answer, because it never has, never does, and never will work. Rather, I'd like service on a case-by-case, with each case being paid the same attention as the next. I'm a little disappointed, which is to be expected with such a large company who has a large customer pool. So, I'm still hopeful.
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