Bad Customer Service, Poor Processes

Your customer service in the Czech Republic is the worst I've experienced in the Czech Republic in the past fifteen years. After making an error in my online order for an expensive laptop, they not only failed to correct the problem in a timely manner after numerous e-mails and a lengthy phone call, but they didn't even have the decency for apologizing for what could have been a terrible problem they caused for me (a Christmas gift that wouldn't work). Instead they made ridiculous excuses for their obviously bad business processes and accused me of not having enough patience. I asked for at least the decency of an apology, and instead got more lame excuses and in the meantime basic questions I had from the beginning remain unanswered, of course with no apology. Why should I spend any money with your company? I will be happy to turn over the names of the people causing the problem if that will help your problems! But I demand an apology from them directly or I will take this complaint to the highest level I possibly can!