Battery Stolen by DHL and Dell wants us to pay for it! Help someone!

I bought a Dell Battery for my XPS M140 because the one i got with my new computer had a 10 month shelf life! So on the 30th of June 2008 I made the purchase. I also purchased the next day delivery option which did not help at all. I went on vacation on the 4th of July 2008 to stay overseas. I informed my neighbor that a package might show up and my mother in law so they could keep an eye out. After I got back which was more then 21 days since I made the order Dell told me "too bad you didn't call before your 21 days expired from the day you ordered the battery, now we can't help you." We have exhausted every means of resources we know to get us to a manager that can understand our problem but no one in India can transfer us to the US or to anyone that can help. We are currently asking to speak to the Legal department but every time they transfer me it says "extension 0000 does not exist." Furthermore after the 3rd time that happened I asked specifically for the number not to be transferred but once again "extension 0000 does not exist" happened again. I want to speak to someone that can help me get to a solution. Does anybody here have their legal department number or any info that could help me? You can contact me at apliessi@gmail.com Thank you