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Bricked Dell XPS M1330! Completely dead! Won't power up at all!
Purchased my M1330 just over 12 months ago and was working fine until last night (except for Vista which really sucks - but that's another story).
Last night the M1330 wouldn't power up when I pressed the "Power" button. Even more strange was the fact that the Dell supplied power adaptor itself would go dead (blue LED would turn off) when I plugged it into the laptop. For the record I have a spare extended battery (fuly charged) and a spare power adapter (rarely used) - and neither one made a difference.
Here's what I've tried so far:
1. First plugged in the power adapter into a wall outlet - blue LED light comes on
2. Plugged in the power adaptor to the M1330 - blue LED light turns off!
3. Tried powering up M1330 - nothing happens - no keyboard lights, no noise - nothing
4. Checked extended battery (fully charged - all LEDs light up)
5. Tried unplugging the power adaptor and powering up M1330 - nothing
6. Swapped in the spare extended battery (fully charged) - and tried powering up again - nothing
7. Swapped to a spare power adapter and plugged it in - same issue as #2 above - the blue LED turns off!
8. Tried powering up the M1330 with the spare power adapter plugged in - again nothing.
My assumption is that the motherboard or internal power circuitry has short-circuited (which might explain why the power adapter LEd turns off when it is plugged in).
The frustrating part is that I might just be only a few days out of my warranty - I purchased this unit in the first week of April, and it died last night (April 29th).
What are my options?
Last night the M1330 wouldn't power up when I pressed the "Power" button. Even more strange was the fact that the Dell supplied power adaptor itself would go dead (blue LED would turn off) when I plugged it into the laptop. For the record I have a spare extended battery (fuly charged) and a spare power adapter (rarely used) - and neither one made a difference.
Here's what I've tried so far:
1. First plugged in the power adapter into a wall outlet - blue LED light comes on
2. Plugged in the power adaptor to the M1330 - blue LED light turns off!
3. Tried powering up M1330 - nothing happens - no keyboard lights, no noise - nothing
4. Checked extended battery (fully charged - all LEDs light up)
5. Tried unplugging the power adaptor and powering up M1330 - nothing
6. Swapped in the spare extended battery (fully charged) - and tried powering up again - nothing
7. Swapped to a spare power adapter and plugged it in - same issue as #2 above - the blue LED turns off!
8. Tried powering up the M1330 with the spare power adapter plugged in - again nothing.
My assumption is that the motherboard or internal power circuitry has short-circuited (which might explain why the power adapter LEd turns off when it is plugged in).
The frustrating part is that I might just be only a few days out of my warranty - I purchased this unit in the first week of April, and it died last night (April 29th).
What are my options?
I’m anxious
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Inappropriate?You know this just happened to my M1330 now. And basically Dell wants me to pay 300 becasue it is out of warranty. I paid over 1800 bucks for it and it just dies on me...its not fair. I am suspecting the motherboard went bad or someting. Dell should recall this laptop model. Bad motherboards. By the way, what did yhou end up doing with the laptop...did you repair it?
I’m frustrated
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Inappropriate?i am looking to replace the mother board. at http://www.parts-people.com/index.php... one can find a reasonble motherboard.
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Inappropriate?get a mother board and call me @ 336 790-8252, if i am not there please leave a message.1 Comment
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I cant find a decent priced motherboard. all are 200+ bucks. -
Inappropriate?I've got the same problem I'm out of warranty but dell replaced my motherboard just 6 months ago video adapter problem , they said I need new motherboard and it was 10 days before end of my waranty.
so you think it's motherboard?
I’m frustrated
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Inappropriate?have you got any solutions?
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Inappropriate?This is a trend. I also have an xps m1330. Motherboard replaced with the same graphics problem others have had 7 months ago. It just dropped dead on me. Dell is trying to tell me the motherboard they replaced is not covered, only the graphics card on the motherboard is covered til the end of 2009.
Has anyone had any luck?
I’m pissed off
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This is odd. We are all discussing this problem in Dell's Community page, and none of the Dell staff has responded. This is 'great' customer service.
I suggest all the XPS 1330 owners with this problem put up a petition to Dell. I should have taken my brother's advice not to purchase this new product. Bought mine end October 2007. Guess I should count myself lucky to have it working for me till mid May this year. -
HAPPENED TO ME LAST NIGHT AND THAT IS WHY IM ON HERE, I ALSO AGREE WITH THE COMMENT ABOVE MINE, WE ARE ON DELLS SUPPORT PAGE, IM SURE THEY READ THIS TO KNOW WHICH PRODUCTS ARE CUSTOMERS COMPLAINING THE MOST ABOUT, WELL, HELLO XPS1330, I GOT IT AS A BDAY GIFT LAST YEAR 06/08 AND LO AND BEHOLD, IT STOPPED CHARGING EFFECTIVELY ABOUT 3 OR 4 MONTHS AGO, I HAD TO LEAVE THE CHARGER PLUGGED IN THE WALL FOR IT TO POWER UP BUT IT SAYS IT IS NOT CHARGING AND HAS THE RED X ON THE BATTERY ICON ON MY LAPTOP, WHEN U UNPLUG IT THE THING TURNS OFF EVEN THOUGH IT SAYS IT IS NOT CHARGING IT.. THEN, LAST NIGHT, THAT WAS IT, GUESS IT GOT TIRED AND JUST CUT OFF ON ME, I WAS THINKING MAYBE IT WAS MY CHARGER, BUT MY LUCK, I FIND THIS POST BOARD THAT IS LETTING ME KNOW PRETTY MUCH WE ALL GOT DUPPED BY DELL AND EVEN THOUGH THEY HAVE NUMEROUS CUSTOMER COMPLAINTS NO ONE AT THE COMPANY HAS RECALLED THE PRODUCT OR OFFERED ANY REPLACMENTS IN CONNECTION WITH THEIR FAULTY EQUIPMENT. HOW DO YOU FIX AN ISSUE LIKE SUCH? PETITION AND THEN SEND TO WHO? IT APPEARS THEY DONT CARE.. CANT WE WRITE THE BETTER BUSINESS BUREAU, DELL BOARD OF DIRECTORS OR SOMETHING? DOESNT THE CUSTOMERS VOICES MEAN ANYTHING ANYMORE? ANYONE THAT CAN HELP ME PLEASE EMAIL TO jacquelene21@yahoo.com
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Same thing here. MB is not covered, even though they replaced it due to the video problem LESS THAN TWO MONTHS AGO. I could understand it not being covered if it was my original MB, but its not.
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Inappropriate?Ann Ang...I am all for putting up a petition for this. The question is how do we do this? I called and called Dell...and basically kept getting transfered to different departments/representatives...
I wanted to buy a motherboard for this but its too expensive. 200+ for a new motherboard.1 Comment Add a comment
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I can't even get a human being to take my call!
Do you know how to start a petition page? Once this is started, we can post the link on this community page as well as e-mail all our contact. Basically we just spread the word.
I want to add that the petition should be written factually. It must be creditable for people to be willing to sign on it. -
Inappropriate?Exact same story here.
My Nvidia failed in October and the mobo was replaced under the standard warranty. The new mobo failed Last week (outside the 90 days the replacement mobo gots). I am arguing like hell with DELL cursetomer support just now.
I’m bloody angry
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Inappropriate?I have the exact same problem, 5 months after they replaced a new mother board when my laptop was under warranty. My warranty expired like a month ago and of course the laptop drop dead again. So the motherboard died twice in a 13 month period. Dell was never responsive to me and they kept transferring me from one department to another...such mediocre customer service .
I believe we should complain to the FTC...
I will never buy a dell again...1 Comment Add a comment
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Somebody from Dell, please talk to us, so that there is closure! I am still mourning. The XPS M1330 is a beautiful model, minus this huge problem. The rest of you, have you moved on or are you still seeking an explanation?
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Inappropriate?I had the exact same problem develop overnight, not long after you posted this. My 1330 was 18-19 months old. Dead as a doornail, with the odd clue that the blue LED on the adapter would come on when I plugged the adapter into the outlet, but not into the laptop, and then would go out as soon as I connected the laptop. You wrote up a perfect description.
I was fortunate to have forked out the bucks initially to buy an extended warranty (3 years), based on earlier experience. So after going thru some of the Dell diagnostic steps (text-based decision tree accessed with my other PC), I figured the mobo was probably the issue. Called Dell and, unlike others, got right through and had a diagnosis (yeah, replace mobo and adapter) and an order written up within 40 minutes phone time. The local Qualx subcontractor tech called the next day and set up an appt to do the work. He showed up right on time and was done in just over an hour.
So I really can't complain about the service, either with the Dell rep or the local repair guy. Was probably made a lot easier for me because the machine was still under warranty. What I can complain about is a mobo on a pricey machine like his dying in 18 months! Gotta be the heat buildup...
I’m frustrated but designed.
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Indeed, ChilliG35 has written the perfect description. I am happy you have gotten a happy ending. I'm still deciding if I should write off this machine and move on, or continue seek out the repair department. The next machine will not be Dell, that's for sure. In fact, I've heard so many bricks hurled at Dell that I'm beginning to feel stupid purchasing this XPS in the first place. Many told me corporate users are treated very differently. What a business strategy.
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Inappropriate?OK a happy ending with me. DELL will not charge for the replacement of the motherboard. One thing I did notice before it failed was that my GPU's temperature was getting high (75-95 degrees), so I asked them for a complete technical report on why the mobo failed. At first they resisted but after 3 days on the phone they finally agreed that it may have been an nvidia problem and as such is covered by the extended warranty. They are sending it back to nvidia to confirm this but it is unlikely that nvidia will respond as for some reason they are overwhelmed.
So for me DELL came through after an initial battle, I think I would not buy such a bleeding edge (at the time) laptop in the future and wait a year until people start reporting problems before purchasing a laptop.
I’m happy to get my lappy back.
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I agree. My brother advised against the purchase, when I was making my decision in October 2007.
Are there any users in Singapore with the same problem? Could anybody tell me now to get the repair people? Every time the auto telephone system puts me to the tech people, the line is engaged. This is both frustrating and such a waste of time. -
Inappropriate?If you have a Next Day On-Site support contract this motherboard replacement should be covered. If not, you may be out of luck. It is possible for motherboards to affect video cards performance, BTW, and I'm not just talking about a different BIOS version.
I’m silly
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Inappropriate?I think that everyone here who has a warranty is still covered for this issue. However, for those suckers (like me) who are out of a warranty, they would have to pay $296 for an extended 1 year full warranty. I says suckers because this was originally a $1800 machine bought in OCtober 2007...I did not bother to pay a little extra and buy an 2 or 3 year warranty with it. That was stupid of me!
I’m sad
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Thani-- not stupid, just not aware. I must admit that I used to love Dell but I always bought that support contract anyway. Now I'm not so much in love with Dell until they fix my M1730... but IF I ever buy Dell again I would buy the support contract knowing what I know now about the "out of the box" support.
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Hi Thani, you mean I can still get a warranty from Dell after the machine is dead? Then go get the service people? If this can solve my current problem, I would cough out the money. If the machine can function another year, it is better than buying a new one.
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Inappropriate?yes. You can call dell technical support...give them your service express code...they will offer a one time support for 49 dollars or an extended 1 year support for 300 dollars. (which covers parts labor etc..(basically everything)) I bought my one today and it was determined that my motherboard was bad. so i have a tech guy coming in wednesday to fix my laptop in my work. I hated paying for it...i still think its not fair considering i paid 2100 bucks (not 1800 i previously stated) for it in august 2007...thats basically less than two years and its gone bad. they should have fixed it for free for putting in defective motherboards in the laptop.1 Comment Add a comment
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Thank you for the information. In your case, when does the 1 year support for $300 end?
Did you call from Singapore. I always get an engaged tone after I get directed to the tech department by the auto phone attendant. I could get the extension of warranty via the net, but I might end up paying for nothing. Any good suggestion to help a desperate user who is on wits end? -
Inappropriate?Hi have you moved on, or have you gotten a solution? I'm still mourning.
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Inappropriate?well I am calling from teh United States...call the business support and see in Singapore. ALso, the warranty started today..last until next year.
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Inappropriate?Hello,
So i was able to purchase an extended warranty from Dell for 300 dollars for my XPS M1330. The Dell Guy came into my business today and replaced the motherboard and my XPS m1330 is back to life. i certainly hated paying the 300 bucks,..but its one option to go to. -
Inappropriate?Thank you for the update. I am happy your machine is up and about. Yes, the 300 dollar expenditure will leave a bad taste in your mouth for a while. Will keep you posted if I have any new development on my side.1 Comment Add a comment
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When are we gettign that petition started, Dell is aware this machine is faulty especially after reading all these complaints that were RECENTLY posted, so they are aware and continue to sell and not offer the customers any relief, this is unfair practices and against the law for a corporation to engage in, count me in on the petition and lets get it started quick! Email me at jacquelene21@yahoo.com
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Inappropriate?Alright people 1330 sucks!! problems with over heating and the graphics card,i've had my system for about 1 and half years replied to this 'i've a problem too issue' ages ago, using my 1210 at the mo, suprisingly their might me good news for those out of warrenty if you look at this topic on whirlpool think i came across sometyhing like Nivida are going to extend the warrenty on the 1330's for another year don't know not certain.Unfrotunatlly i've had this problem before whist the computer was under warrenty and had the issue resloved with 10 days with the call out tech etc.
I myself am out of warrenty by 2 months or so at present...what i did.~
I Rang dell to explain my problem was recurrent(prob with with MB and not powering up!!!)cause the last time i had the prob the technian replaced the MB infront of my very eyes almost like he new the problem was reacuiring with the systems..
Dell said they can give you out of extension warrenty but don't cover motherboards etc...so this doesn't solve my problem.
Consistantly i got onto one Indian or another and after some haggling from 650-362 euro's they would give me a replacement motherboard and call out i've got his extension and all something they rearly leave you with.. : )(think year warrenty was inc aswell,can't remeber)
So now i'm wondering will i get a replacement motherboard from ebay or something and hook it up...???
The only thing now is that if i replace the MB i cannot warrent my system NOT good cause i looks like the problem has been addressed in some ways for example Nivida icreased the fan speed to compensate for overheating again it's been a while since i've looked into the issue and help regarding the tecnical matter would be greatly appreciated
When all's said and done i smell a RAT with my previous examination. -
Inappropriate?OK, Same problem here.
I have just moved to Aus from Europe and my m1330 came with me. Turns out I should have used the luggage allowance on something more useful, like a brick.
For anyone who has this problem and purchased their machine in the UK, yu should be aware that there is EU and UK legislation that covers the purchase of electrical goods. Manufacturers have to provide a minimum of THREE YEARS warranty on most items. I am not sure if this applies to laptops or not but it would be worth checking out.
For me being all the way down in Aus I suspect I'll get nowhere so I haven't researched it but it might be worth a look for those in Europe
As for me, loved my M1330 but it'll be the last dell I ever buy (including for my work where I have to sign off on all purchases and we have 1500 pc's. Oh well dell you get what you deserve,
I’m frustrated
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Inappropriate?Amex will cover repair costs for me, yay! However I need an estimate on repair. Anyone know how to get Dell to estimate the cost of repair without calling into the pay service lines? I don't know if Amex will cover the $50 charge to talk to them. I guess that's my next question to Amex..
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Inappropriate?Same problem here, it died on me tonight, going on a trip in next week and I need to use the laptop for photo storage, not amused!!!! Even if I pay up, what are the chances of gettign this thing fixed in two days?! Especially if I want to use the extended warranty offered by my VISA card which I used to buy the laptop....
Any advice on a cheap laptop that I could use to store (and review) my images? (Not a Dell please.)
I’m livid.
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Inappropriate?oh boy, we're having the same problems here in this thread only its with the Inspiron 1720. We have some good advice going and some numbers to call for help if you need it
http://getsatisfaction.com/dell/topic...
I’m wondering why it took me this long to look at the other threads, doh!
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Inappropriate?I found the problem! On the motherboard there is a component called a rectifier. This component fried when it gets a brown spot in the center. It is the lager of the three components that have a IR5L on it, with the model number gL62 It is a Double Diode Rectifier, I cannot find a new one so far, if you do please let me know. Michael 303-323-5169
I’m confident
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Inappropriate?Same Problem, Just spoke to Dell and mine was out of warrenty on 17th May So have to book a service call. Mine had motherboard replaced 6 Months ago (Jan) due to graphics problem.
I'm being told the "new" motherboard was only covered for 90 day for general problem however, the vertical lines (grahpics) problem was covered for a year....
So now I have the choice of :
1) wait to see how much a service call + New Motherbaord will cost.
or
2) Scrap this laptop and buy a new one
Both options are not very appealing as I really don;t want to spend upto £500.
Dells customer support is Poor and so far now there build quality, We use Dell in businesses and there great my D600 has gone for 2 years no probs being lugged in a rucksack to sites with and hooked up to allsorts of industrial equipment in rough areas no probs, but this XPS has only ever sat beside the Sofa and been used for gaming and surfing..... Boy am I pissed...
So now to contact watchdog as I threatened . http://www.bbc.co.uk/watchdog
Any more spec on this Diode? Is it SMT of through hole , Is there a Photo of it oar a loaction of it on the Motherboard? Has anyone found a source and successfully repaired one? Could It be bypassed ?
I’m Anoyed at DELL Customer Support
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Dell Called back with a Quote for Eng to Change motherboard £413.36 (Great British Pounds) !! :( :(
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Emailed Dell Corporate from Inspirion Thread above threatening Legal action and got some one from the Global Esculations Team calling next business day! He looked at my case and within a couple of hours. he offered a compromise repair but I am holding out for my terms.
I responded formally expressing my terms (again) and still threatening Legal action under "Sale of Goods regulations 2003" for an "inherent problem"
So now waiting for a response to my rejection of there proposed FIX. (They offered replacement motherboard with 90days warrenty MAY not be new Motherboard as "guesture of goodwill) -
Finally myself and Dell have come to an amicable solution.
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Can you give us that email address that you sent over to corporate to get some action? Lets all email corporate and get real action , like A RECALL! Thanks,
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Inappropriate?I bought the M1330 for my son for college in Sept. 2007 and it failed in June 2009 with the exact same symptoms that ChilliG35 described. I read about Dell offering to extend warranties for 12 months on laptops experiencing an overheating problem due to an Nvidia graphics controller. Called Dell and talked to the Parts Dept., Extended Warranty Dept. and Customer Service Dept. All were friendly and courteous, but none ever heard of anything regarding a warranty extension. My only option seems to be to order a mobo replacement for $300 - $500. Based upon the posts I am reading here and elsewhere, I am disapointed with Dell's response or lack thereof.
I am directly responsible for annual purchases from Dell of more than $250,000 annually. I suspect that I will be able to talk to my sales rep and get this resolved with little or no expense on my part, but it frustrating to have to resort to calling in favors to get a problem like this resolved. Each customer should be entitled to expect more out of what was touted as a top-end product. I have always liked Dell and have done business with them since Michael had a growing mail order business selling white-box machines in the mid-eighties. HP/Compaq sells quality computer products don't they?
I’m looking elsewhere.
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Drop the hammer!
So basically, after 18 months of my M1730 issues Dell is replacing the laptop because they can't figure out why it still fails after they've replaced every part in the system... 4 replacement orders later and a month later I think they got it right. Now I just have to wait for it to arrive and pray it works.
Dell's consumer response is crap. -
Inappropriate?My XPS M1730 wouldn't power up and the power adapter behaved the same way.
The problem was the P-H card (Ageia Physics processing unit) for some weird reason - I mean come on, not powering up for that?!!
It could also be the motherboard, graphics card, or palmrest
My suggestion is to take it to a trusted techician that has replacement parts for all the above components, and have him isolate the problem. Have him open the laptop in your presence.1 Comment Add a comment
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Ageia Physics is Graphics. This one looks like the is should be classed as the NVIDA problem not the aforementioned problem
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Inappropriate?It must be something separate because when the techician came to replace my graphics card the problem persisted, but when he replaced the Ageia Physics card it worked
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Inappropriate?I have the exact same problem. I'm a business student living in Vancouver and I've recently taken a commercial law course. I learned that in Canada we have the Sale of Goods Act which is meant to protect consumers under contract law. Section 18(c) of the act reads:
"there is an implied condition that the goods will be durable for a reasonable period of time having regard to the use to which they would normally be put and to all the surrounding circumstances of the sale or lease"
I emailed my law professor 3 days ago detailing the problem but have not yet gotten a reply. Does anyone have a lawyer in their family or network of friends that might be able to help us resolve this incredibly frustrating issue?
I also posted my experience at gdgt.com to see if anyone could help me, but that is a very new community website and I haven't received a reply.
You can read what I wrote here:
http://discuss.gdgt.com/dell/xps/m133...
I'll try to get in touch with a friend of a friend who is a lawyer this week.
We can't allow Dell to push us around and force us to pay for the repairs of a product with a built-in defect.1 Comment Add a comment
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This was the angle I tookl in Uk using a simialr clause. However you need to 1) Communicate by recorded Post as well as Email.
2) Note TImes and Dates of all calls with DELL and who you spoke to.
3) Don;t give up you need to get to Global esulations Team Leads or higher to get results. Call centre staff don;t have authority or care abiout the customer. -
Inappropriate?I love Amex. They refunded me the entire cost of the 1.5 year old laptop PLUS the $80 that the 'geek squad' charged to look at it and tell me I needed a new motherboard (Duh). FWIW, the 'geek squad' wanted $674 (!!!) to replace the mb. :P
I’m happy
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Inappropriate?In respones to questions above I Emailed all the people at Dell in this thread
http://getsatisfaction.com/dell/topic...
and advised them that they had 7 days to responed or I would start legal action. Being persistant solved the problem. I was going to tak them to court under UK consumer Law and the fact that the machaine had an inherent fault.
I have now withdrawn my court action as I got an amicable result.
I’m never dealing with DELL again usless I have to through business.
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Inappropriate?Same issue with my XPS 1730m, identical power issues and one very DEAD XPS!
Maybe a class action would be more affective! Hmmmm. . . .
I’m Pissed!
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Inappropriate?Folks,
Read Here - you all most likely have the same issues
http://getsfn.com/dell/topics/dell_xp...
Sid
As a purchase agent for clients across Canada, I have owned and operated 3 Dell XPS M Series laptops that have the defective NVidia chip MB.
All three of them failed within the warranty periods that I owned them. 2 of them failed 3 times in the warranty period and the third one failed
me twice. I was lucky~ only because I had the warranties. That being said, they replaced each of my defective NVidia chip MB with the SAME defective MB,
hence the multiple failures over the waranty period.
After these incidents, and in each case I spoke with supervisors (all of them having their heads up their @ss) they still to this date refuse to acknowledge
this problem as there fault and in all these types of cases, they make all customers run through the gauntlet before they will even consider a repair for your
laptop.
As I said, I was lucky, I had warranties on my units. For those of you that have laptops that are out of warranty that may possibly get a FREEBIE FIX, realize this:
This is NOT A FIX!!~they only replace your faulty Nvidia chip MB with the SAME defective MB. This is only a bandaid solution. IT will fail again - GUARANTEED!!
After these incidents, I recommended to my clients to no longer purchase any DELL units because of this fiasco and how they treat their customers.
Lucky for me, they continue to follow my recommendations.
DELL is HELL~ Just look at this forum as an example....when was the last time they even responded
to any of these complaints.... there are plenty of other forums that continue to voice the same concerns here.
I cancelled many $$$$$ orders with them and they know this. In my line of work I continue to keep all my clients informed of their shady past practice~
in fact, there is presently a pending class-action lawsuit against DELL here in Canada based on a similar situation involving their laptops that was approved
earlier this year. There are plenty of other laptops in the market that will outclass DELL.
Also, all of you should know that (in my line of work) I did find a relatively inexpensive FIX $250 cdn (outside of DELL, of course as they've stil got their head up their @ss) based out of
the westcoast in Canada. Cheaper than DELL and a reliable shop that has the proper equipment and knowledge to replace the NVidia chip on the MB (so long as the MB has not been damaged).
The problem lies with the original design - the way the NVidia chip has been soldered onto the MB.
Dont be fooled by DELLS offer of a freebie fix - it's only a bandaid that WILL unravel quickly.
I’m just spreading the word of Dell Hell
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Inappropriate?Hey Sid,
I'm interested in knowing more. I can't get anyone from Dell corporate to even respond. I've sent a dozen e-mails to everyone I can find on their corporate list. The only person who called is some robot form India. All he will do is read from a script and repeat the same useless message, "this is not a known issue". What a waste of time. DELL SUCKS AND BLOWS!
I’m Pissed!
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Hi Vance,
Sorry to hear about your situation. What do you need to know?
As for Dell Hell's lack of accountability in dealing with simple correspondence, I've heard of similar horror stories in my travels. As for emailing Dell Hell, keep your emails for record purposes. You may need them down the road. As for contacting them by email, unless they are "expecting your email", I can almost guarantee you they go into their "circulation file~ the bin..." and you will rarely hear back from them in dealing with your specific issue.
Your best bet is to contact them by telephone and document who you spoke with (get their names and contact info, date and time of call) and document all the information you get from them including telephone #s, emails, etc. It will take some time, this is the way of Dell Hell.
Unfortunately, when one deals with Dell Hell to deal with a complaint where they will not acknowledge fault, they have a very disfunctional system to prevent a customer from reaching the proper contact (I've gone through this countless times in my dealings with them) ~ it's a layered and compartmentized system much like that of a government tax department (CRA here in Canada) and it's designed to make a caller run through the guanlet and a callers life miserable. (ie, the left hands doesn't know what the right hand is doing...they don't know their @ss from their head)
I recommend you record all your conversations with them.
In past, I've dealt with Dell Hell reps from India, USA and here in Canada. I've dealt with the front line reguritators, to the immediate supervisors (ie. glorified regurgitators), and even the so-called division supervisor of the hour in both the retail, personal and commerical sectors. I've got hours of recorded telephone conversations with them all and I can tell you unequivocally that they flat out have the worst customer service of any large corp. Talk to any anyone that deals with large scale purchases and they will acknowledge the above.
Just listen to the Dell Hell reps here on this forum and on this particular issue: all they do is regurgitate the party line, "contact tech support or contact me or they'll take care of you....". You will also go around in circles with telephone contact info ~ been there too.
They sure take care of you....bandaid solutions, let's get as much money from the sucker by selling them an extended warranty to cover the cost of the defective replacement part so we dont lose anything....
Sorry, I'm getting off topic.....
My best suggestion to you is depending on where you are located, you'll need to get in touch with a supervisor rep IN YOUR COUNTRY and stick to that person like "flies on crap" until you get some movement forward. Face-to-face would be nice, but these Dell Hell Reps are even too afraid to meet you personally...I know..I've tried...they hide behind their emails and telephones. -
Inappropriate?Argh- same thing happened to me yesterday! I had the motherboard to my XPS M1330 replaced twice due to the nvidia graphics card thing, last time was less than two months ago! And now the thing won't turn on, and if I plug in the charger its light turns OFF.
Called Dell today and they say they won't do anything because the warranty is over, but the MB that is dead is the same one they exchanged in august!
I’m frustrated
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Inappropriate?Hi,
I have the same problem and trying to fight it out with Dell guys.
Worked on my XPS 1330 in the night and the next morning it refuses to power up. Showed it to the Dell guy and they say i need to replace the Motherboard?? I mean how can the motherboard conk off just like that???
Seems they have installed a hidden timer on their motherboard which sets of a short circuit a few months after your guarantee has expired.
This is the 7th laptop i used and even the cheapest one from ACER has not given me any trouble since the day i purchased it.
Why the hell is DELL quiet on the issue.
They know they are selling faulty product then why don't they won up and replace the motherboards free of cost?? Don't they realize they are losing thousands of potential customers due to this negative publicity?? i myself have told more than 50 of my friends and colleagues NEVER to buy a DELL because DELL SELLS AND FORGETS.
i wish i was in the USA and could take legal action against DELL
I’m Frustrated
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This solves the problem
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Also need to mention that i replaced the hard drive just a few months back and now it's the motherboard. God knows what's next !!!
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