Condemned to Dell Hell

Day Eight of my stay in Dell Hell.
On 10/16 my xps m1730 suddenly and without warning stopped working. It was sent to me on 1/12/09 as a replacement for an xps 1710 that after 2 years of nearly flawless operation, suddenly stopped working. Turnover was 3 days and I was in Dell Heaven! Now I can't get anything resolved. I asked why they offer next business day service (including weekends) but don't have to provide it. Their response was that since the part is on backlog that they can't do the next day service. I have asked to speak to a Customer Svc rep, but they insist that is a Tech problem, not a service issue. (that still doesn't make sense to me) They have not initiated any responses to me, it has all be me because I am so frustrated now I intend to try complaining every day. The tech had a manager call me back, and when I asked why they couldnt just replace it like the last one, they said that that was not their policy. And that is where I stand. My xps is lying in state on my table waiting for a part that may never come.