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Crappy customer service and help
If a computer has had an issue from day one and i have worked with tech support for over 5 hours (3 hours on one day) why won't you do the return for a defective product even though it is over 21 days. I spent an additional hour on the phone between customer care and tech support today. Tech support states yes lets do the return and customer care says they can't do it. What a crappy company i will never do business with you again i will make sure nobody in my company does etier.l
I’m pissed off
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Inappropriate?The return policy is 21 days.
You are doing the right thing by working with tech support -- that is why all of our computers come with at least a 1 year warranty.
But tech support doesn't have the "power" to authorize a system return outside of 21 days. I'm sorry that that expectation was set for you.
I know that you probably want a new machine "on principle"...but a working system is a working system and the warranty will continue to be there for your protection.
I wish you the best of luck as you continue to work with our technicians. I'm confident that you will get the issue resolved to your satisfaction.
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