Customers not told that extended warranty excludes battery

Dell told me the same BS. how could the battery of a LAPTOP not be included in the extended warranty. Is it not a part of and a very important component of any laptop. Sleezy!!!! And that limk you provided shows nothing of the sort you liar.

Actually, the link I provided says exactly what I quoted. Did you click on the link and notice the paragraph near the top is word for word what I put in quotation marks?

I don't think any computer manufacturer warranties batteries for more than a year. I checked HP's notebook battery policy here, http://h30094.www3.hp.com/product.asp...

"The warranty period for HP Business Notebook batteries is one year, part replacement. Additional support is available (North America only) seven days a week, 24 hours a day by phone as well as through online support forums."

From Lenovo:
http://shop.lenovo.com/SEUILibrary/co...

"Limited warranty period One year "

From Toshiba:

http://www.toshibadirect.com/td/b2c/a...

"One year limited warranty"

From Apple:

http://www.apple.com/batteries/replac...

"Your one-year warranty includes replacement coverage for a defective battery."

From Sony:
(javascript link "Limited Warranty") http://www.sonystyle.com/webapp/wcs/s...

"Sony Electronics Inc. (for U.S. Sales) and Sony of Canada Ltd (for Canadian Sales) (“Sony”) warrants this product against defects in material or workmanship for a period of one (1) year from date of original purchase."

Hey Bill B...

I'm cool with the battery being a "consumable" item. They will wear out over time, and covering them under extended warranty would just guarantee Dell would have to replace the battery 2-3 times under a 4 year warranty. I am willing to pay a REASONABLE price for replacing my battery.

My issue is the $300 that dell is charging for the 9-cell replacement. That is seriously insane and abusive of the cusomers. Yes.. the 6 cell is only $134.99, but if you ask any notebook user, long battery time is vital. The customer's only choice is to pay WAY too much for the 9 cell, or pay less for an unsatisfactory 6 cell... neither of which are likely to last for more than a year under any circumstance.

Laptop Battery Depot Cells a 9-Cell 1505 replacement for $77 WITH a 2-year warranty... you can talk about the "superiority" of Dell products, but for the average consumer, having to pay only 25.7% of Dell's asking price for essentially the same product with twice the warranty talks a lot louder.

If Dell wants to keep their customers buying replacement parts and peripherals (and there is good money in this), they will need to be more competitive. Saying "we're brand name... so we can charge what we like" does not fly with the average consumer.

I am a loyal dell customer. Got the 1505 notebook and XPS420 desktop and love'em both. But the abbreviated lifespan of the 9-cell battery combined with the preposterous replacement price has got me SERIOUSLY cheesed off.

Pass this along to your superiors, if you please.

Vognell

Hi, Vognell.

I can agree with a lot of your points on pricing for spare parts in general, but the battery price question is a little more involved. I am not sure about the quality or supply deals Laptop Battery Depot has, but since the big fire last year at LG Chem in Korea, prices of some batteries have gone up. It is possible we were able to cover 6 cell demand from other manufacturers more effectively than 9 cells.
http://news.cnet.com/Dell,-HP-confron...

Extended warranties on batteries might be a good bet for the consumer. Customers would, in effect, be "pre-purchasing" extra batteries, and not taking shipment until they need them.

The price would probably be pretty steep, because the replacement rate during a 3 or 4 year period would be somewhere around 2 for every customer on average. The price would probably be somewhere around 2 X current battery cost. I am just speculating there, but I would not be surprised if I guessed right.

By the way, how far past one year is your 1505?

Dell-Bill_B:

System shipped on 3/27/07. Battery time had dropped to about 20 minutes by april. I mostly work on AC power, so it hasn't been a major issue....though I will, at some point, need to rely on my battery.

My 1505 was received by me on 3/21/06. I run the laptop on AC approximately 98% of the time. I am not arguing that the battery should be covered. My complaint is that, as far as I can determine, the extended warranty does not state that the battery is NOT covered. Since the battery is an integral part of a laptop and the extended warranty covers parts and services, it seems that a reasonable person would assume that the battery is covered. If the battery is not covered, then the contract (i.e, the extended warranty) should state this.

Their warranty should be more explicit on the point.... your are not the only person who was under the impression the battery was covered under the extended contract. They should have the salepeople/website make it a point to clarify this issue for the customers. Setting expectations prevents these customer service fiascos down the line.

My big issue is not having to replace the battery out-of-pocket, but rather the high-cost and short life expectancy of the batteries. My girlfriends Inspiron 6000 had a 9-cell battery that lasted nearly two years, and was still powering the computer for nearly an hour... now Dell is stating a 1 year average life expectancy... What gives?

I had a similar experience with my dell laptop. My battery died before the warranty ended but iwas runnign off of AC power too mudh to notice until one week after the battery warranty was done. Funny, myu parents computer is 5 years old adn the battery still works great. Im not going to spend $200 for a 9 cell battery, that's ridiculous. It's because the only thing they can sell you at this point is a battery so why not jack the price.

Furthermore, my Inspiron 9400 is completely falling apart. I sent it in for repairs 2 times now and it has arrived just days later untested, even though it says they had, which can't be true casue it's sent out the same day they received it. I used to work in a computer business job and we would not send anything out unless it's been stress tested for minimum of 24 hours. What's the deal with getting credit or a new system cause im tired of this. First time I start up a 3D dependent program and it just dies again.

My problem is similar. I have an E1505 as well and noticed recently that the ac adapter had frayed despite barely leaving my desk since I bought the laptop (from online research it looks like the Dell adapters are really cheap and often fall apart) and then the battery died right away. Dell said they'd replace the adapter and motherboard but not the battery because I had the system for 13 months. So they admit that the adapter went bad and could have damaged the motherboard but pretend that the sudden death of the battery was just a coincidence and not their problem because of the warranty. Their was a related problem with the touchpad but that is not relevant to the battery issue.

I have to say that I've bought three dell computers for myself, dozens for friends, family, and work (I'm the person they go to whenever a computer product needs to be purchased), and have recommended Dell to everyone I know that is in the market for a new computer but after this incident I'll no longer purchase any Dell product and will make sure that this change is known to those that come to me for advice and to make purchases of new equipment.

On a related note, their tech support and claims resolution is not helpful, some of them didn't seem to have a good grasp of English, and overall they seem entirely ignorant of problems that hundreds of people have reported to them online as can be plainly seen on the dell community forum and in reviews of the adapter on their website. Easily the worst tech support I've ever dealt with and reason enough to stop purchasing their products.

cannon,

If you want to email me your service tag and shipping address, I will look at your case and see if I can help. [private contact details removed]

I've had this same problem too and it's very frustrating. I woudl like Dell to (1) improve its battery life (2) lengthen its battery warranty to 2 years, and (3) reduce the cost of replacement. This will improve customer satisfaction. For now, I am very disappointed.

I am just experiencing the same problem with the E1505. My battery is 15 months old and I have been told that my 3 year hardware warranty does not cover this. Everytime I have called dell I have been told my 3 year extended covers everything but the thing I'm calling about warranty doesn't cover it. I was told by the sales rep that gladly took my money that this covered EVERYTHING for 3 years. I will never buy another Dell and after all the trouble and customer no-service my next letter will be to the attorney general for the state that I live in.

I had issue with the battery in my 1505 too. It was just over a year old when I had the GPU burn through the motherboard and fry the motherboard. Prior to that I'd never had any indications of the battery being bad. Less than two weeks after the motherboard went out, I noticed the battery was messed up. It shows it holds a full charge at 100%. All of the lights come on on the battery itself but it only lasts 10-15 minutes.

I like some of you found out the batteries are only covered one year. So mine was 48 days out of warranty when I chatted with Dell about the issue.

I know one thing, when I have a new laptop in the future.. 350 days into that first year, I'm going to really analyze that battery.

I am having the exact same issue. I purchased my insp 1520 in Sept 2007 and just received the same battery replace error. Coincidence or defective manufacturing? I was told the same crap about the battery only being warrantied for one year, which would have been less that a week ago. I was not told this when I purchased the extended warranty either.

In fact, if the warranty started from the time I received the system and began using it, instead of the invoice date.... It would still be covered, as there were MAJOR delays in getting my system shipped last year. Not to mention, I very rarely use my laptop on battery power, it should not be worn out all ready. I'm highly dissappointing in DELL, their service and their products.