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Delivering to someone they know won't be home. Three times. Policy, apparently.
Ordered a laptop - wanted to change delivery address to office. Told it has to be delivered 3 times (count 'em) to the address where nobody will be, before they can then change the delivery address. For security reasons, apparently. They can't find a better way of doing a security check than wasting everyone's time (not to mention the environmental cost) of trying to deliver something 3 times to an address I've told them nobody will be at...??? Pretty unbelievable.
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Inappropriate?I'm not sure why you were told that. This happened to me just the other day as I had ordered a Dell computer for my personal use. I simply called the carrier (FedEx Ground in this case,) gave them the tracking number, and had the package redirected.
We do use different carriers in different parts of the country, though, and that may be the issue here. Ultimately, once we give the package to the carriers they are financially responsible for it and are allowed to use whatever security measures they deem necessary to keep them from having to buy you a new computer if something were to happen.
Hope this helps.
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