Dell - Bad Products, Bad Service... No Refund.

I bought a Dell XPS m1530 April of 2008 for over $1,600 and after a couple of months, Vista started giving me problems so I had to reformat it. Turns out, the Drivers and Utilities CD didn't come with the wireless driver and I had to go online to download it. Ironic. Then in December, the s-video port stopped working. I talked to countless Dell representatives and they all thought they were brilliant enough to fix the problem but no good. One rep told me to just use the HDMI port. I figured if I spent $1,600 on a laptop, I deserve to have it function for at least a year. I even bought a warranty that won't be expiring till April of 2011. So after school ended this past spring, I began battling it out with Dell. One rep finally offered to have the motherboard replaced and he said he was confident that would fix the issue. A technician came, was UNBELIEVABLY rude and after he left I found out he installed the motherboard incorrectly because all of the ports didn't line up with their slots. He had also completely scratched the underside of my laptop with his screw driver. On top of that, he damaged the CD drive to the point where I had trouble ejecting CDs. -- Oh, and by this point, the hard drive had also failed randomly so I was waiting for a refurb to arrive. This wasn't a big issue because I have an external hard drive that I bought just because my XPS was so unreliable. Though I lost some stuff, it wasn't too bad. -- I had to contact Dell again and requested a different technician to come. The second was really incompetent too but I think it's just cause he was old. By the time he was almost done, a screw and a plastic cover for one of the antenna were missing. If I hadn't pointed it out, he probably would've closed it up without the plastic cap, which keeps the metal on the antenna from touching other metal parts inside the laptop. Anyways, the s-video port still didn't work and my laptop was even more a mess. The plastics looked awful and the CD drive got even worse. I had to physically pull them out. I contacted Dell again and they said they could either have the motherboard replaced again or have the laptop sent to the Dell Depot. I said no to both because I had bad experiences with both technicians and I can't afford to be without my computer because my whole life is on it and I need it to do just about everything. Only after I threatened the representative did my case finally get escalated to the "highest department". The new guy gave me the option to have the laptop replaced with a refurbished unit and it would be of equal or better quality in every single way. A beautiful Dell Studio XPS 16 arrived. Too bad it's not all about looks... Upon turning it on, I already had problems with it and then when I finally got to the desktop, I realized that the video card was a down grade. Furthermore, this laptop's webcam doesn't always work when it comes to the Fast Access Facial Recognition function... And it refuses to install some apps and after it's been on for a little while, it stops opening apps. And it's also been disconnecting me from the internet. Well, it says I'm connected and that there are no problems but nothing internet related works. For some reason, this computer is also noticeably slower than the XPS. In addition, the AC adapter isn't always detected and programs CONSTANTLY stop responding and randomly close. There is also a lot of lag. The laptop doesn't even always successfully restart. It's been driving me mad. I contacted the Dell corporate office and they had an "executive technician" call me and all the guy did was uninstall Firefox, reinstall it and uninstall the webcam driver and reinstall it. The same problems persist. I finally decided to file a complaint against Dell to the Better Business Bureau because I want a refund and their business practices are ridiculously awful. I've been hung up on and disconnected by representatives even though I wasn't even being rude or loud. Calling back is a pain since the wait time can be forever. I've also been told that a supervisor would call me back and twice or so, no call. Overall, I've spent well over 30 hours speaking to representatives. I've spent countless more hours waiting for technicians to come and reformatting the laptop myself and re-customizing it to my liking (i.e. installing programs, changing settings, etc.).