Dell Customer Service=Oxymoron

Almost a year ago, I ordered an XPS system and a monitor from Dell. The monitor was sent to my correct address (my shipping and billing address are the same) but my pc was sent to an address in another town. I had to drive 60 miles round trip to get my pc. It took posting to numerous forums (including this one) and talking to several customer service reps to get anyting solved. It's been almost 1 year and I decided to try dell again. I wanted to buy a second video card for my XPS system so that I could run them in SLI mode. After getting the proper part number from dell technical service, I place the order for the $313 card that night. The sales person even agreed to send me an SLI bridge for free. When I placed the order, I specifically told the sales person to double check the shipping address because this had been an issue in the past (see above) and that I had also never received a $100 dell gift card that I was supposed to get as part of a promotion when I originally bought my XPS. I had never followed up on the gift card because I was so frustrated just trying to get my XPS.

I gave him the correct shipping address which is also my billing address. I also have my dell.com count set to send both my orders and my bills to the same address. The next day I checked my order and, sure enough, the shipping address was wrong. Once again, it was being sent to an address in Hartford, KY . THIS IS NOT MY ADDRESS!!! I called and emailed customer service and all they could do was cancel my order. When I called sales back again and asked if he could help, it was literally like talking to a brick wall. I explained to him that this keeps happening every time I order anything from dell and he would not pass me on to a manager or assure me that this would not happen again. He told me I could place the order again and but that they could not change the shipping address that is given at the time of the order. I kept telling him that Dell NEVER sends anything I order to the address I specify when I order or to the address specified on my online account profile. I have REALLY tried to be nice. I have been so patient, and yet I am rewarded with this BS yet again. Are you guys that desperate to lose business? Do you really NOT want to sell me a $300 card? Do you really want me to go to the Better Business Bureau and join a chrous of (literally) thousands of people who blog endlessly about how bad your customer service is? I guess so. I will buy my video card elsewhere. When I am ready for that telephoto lens for my REBEL SLR camera I bought from dell, I guess I will also buy elsewhere. In a couple of years when I am ready to replace my Inspiron notebook, I guess I will go to HP. How can you guys not get a simple shipping addresss correct???