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Dell has the worst customer support in the industry.
Dell has the worst customer support in the industry.
Do Not Buy Dell, their customer service is the worst I have ever seen. Out Sourcing seems to be a fact of life for us consumers but DELLS must NOT give to their India based service any control to resolve issues in the consumers interest and then the Dell management hides behind a "not available in the USA" business model. A year ago I purchased a M1330; to date every part has been replaced, mother board, ram, hard drive (twice), and Verizon phone card. A nightmare of hours and hours of phone calls to India. I chose recently to purchase again from Dell. This time it was software. Yesterday I received my much anticipated Adobe CS4 Photoshop. Of course when I ordered it I was talking to someone from India, when received I was very excited and immediately opened my CS4, to my surprise I found out Dell had ordered and sent Adobe CS4 Illustrator instead of Adobe CS4 Photo Shop. I of course called the very next morning (today) and again talked to several people from India. They told me immediately, with little hesitation, that I will not be able to send back for exchange, this is a $650 piece of software, and I felt they were just passing me around their office to, in essence, to waste my time instead of helping resolve my frustration. When I ask for a supervisor to talk to, they simple said all the supervisors were in a meeting. Isn't it interesting that I was also told this constantly when I was having problems with my M1330?
DELL TOLD ME THEY CANNOT HELP AND IT IS NOW MY PROBLEM. I TRIED TO CONTACT DELL IN THE USA TO NO AVAIL. IF YOU CHOOSE TO PURCHASE A DELL, THERE IS A 30% CHANCE YOU WILL HAVE A PROBLEM AND IF YOU HAVE A PROBLEM THERE IS 50% CHANCE YOU WILL BE TAKEN ADVANTAGE OF BY DELL OR THE DELL SUPPORT WILL BE UNABLE TO HELP YOU. DELL ONLY CARES ABOUT THEIR BOTTOM LINE AND THEIR SUPPORT STAFF OR CUSTOMER CARE IS POORLY TRAINED. I AM A RETURN CUSTOMER AND THEY COULD CARE LESS. THEY HAVE TURNED ME AGAINST THEM. I WILL LOOK FOR BLOGS, PODCAST AND WEB PAGES SO I CAN CONTINUALLY POST MY COMPLANT. MR. MICHAEL DELL, I'M SORRY WE MADE YOU A BILLIONAIRE. I WILL BE CALLING ADOBE TO REGISTER A FULL COMPLAINT STATING THEY SHOULD NOT LET DELL SALES STAFF SELL THEIR PRODUCT BECAUSE DELL IS NOT CAPABLE OF REPRESENTING THEIR PRODUCTS CORRECTLY.
AS CONSUMMER LETS ALL LOOK FOR THE NEXT NEW COMPUTER START UP COMPANY WHERE THE OWNERS CARE ABOUT BUILDING THEIR CUSTOMER BASE THROUGH GOOD FAITH WITH THE OLD ADDAGE "WHAT CAN WE DO TO HELP YOU SIR?”
Sincerely,
Patrick Setter
Do Not Buy Dell, their customer service is the worst I have ever seen. Out Sourcing seems to be a fact of life for us consumers but DELLS must NOT give to their India based service any control to resolve issues in the consumers interest and then the Dell management hides behind a "not available in the USA" business model. A year ago I purchased a M1330; to date every part has been replaced, mother board, ram, hard drive (twice), and Verizon phone card. A nightmare of hours and hours of phone calls to India. I chose recently to purchase again from Dell. This time it was software. Yesterday I received my much anticipated Adobe CS4 Photoshop. Of course when I ordered it I was talking to someone from India, when received I was very excited and immediately opened my CS4, to my surprise I found out Dell had ordered and sent Adobe CS4 Illustrator instead of Adobe CS4 Photo Shop. I of course called the very next morning (today) and again talked to several people from India. They told me immediately, with little hesitation, that I will not be able to send back for exchange, this is a $650 piece of software, and I felt they were just passing me around their office to, in essence, to waste my time instead of helping resolve my frustration. When I ask for a supervisor to talk to, they simple said all the supervisors were in a meeting. Isn't it interesting that I was also told this constantly when I was having problems with my M1330?
DELL TOLD ME THEY CANNOT HELP AND IT IS NOW MY PROBLEM. I TRIED TO CONTACT DELL IN THE USA TO NO AVAIL. IF YOU CHOOSE TO PURCHASE A DELL, THERE IS A 30% CHANCE YOU WILL HAVE A PROBLEM AND IF YOU HAVE A PROBLEM THERE IS 50% CHANCE YOU WILL BE TAKEN ADVANTAGE OF BY DELL OR THE DELL SUPPORT WILL BE UNABLE TO HELP YOU. DELL ONLY CARES ABOUT THEIR BOTTOM LINE AND THEIR SUPPORT STAFF OR CUSTOMER CARE IS POORLY TRAINED. I AM A RETURN CUSTOMER AND THEY COULD CARE LESS. THEY HAVE TURNED ME AGAINST THEM. I WILL LOOK FOR BLOGS, PODCAST AND WEB PAGES SO I CAN CONTINUALLY POST MY COMPLANT. MR. MICHAEL DELL, I'M SORRY WE MADE YOU A BILLIONAIRE. I WILL BE CALLING ADOBE TO REGISTER A FULL COMPLAINT STATING THEY SHOULD NOT LET DELL SALES STAFF SELL THEIR PRODUCT BECAUSE DELL IS NOT CAPABLE OF REPRESENTING THEIR PRODUCTS CORRECTLY.
AS CONSUMMER LETS ALL LOOK FOR THE NEXT NEW COMPUTER START UP COMPANY WHERE THE OWNERS CARE ABOUT BUILDING THEIR CUSTOMER BASE THROUGH GOOD FAITH WITH THE OLD ADDAGE "WHAT CAN WE DO TO HELP YOU SIR?”
Sincerely,
Patrick Setter
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Inappropriate?YES! I am returning a brand new computer, because 3 hours on the phone wiht customer service, no resolution no helpful advice, nothing but being hung up on insulted and nasty folks. ugh. dell has lost not only this sale but every computer i buy in the future (and we've bought 4 in 3 years) will be by some other company. How many customers like me will they be able to stand turning away? -
Inappropriate?I am the owner of multi million dollar clinical diagnostic laboratory business. I am going to throw all of my Dell computers, components and printers in the dumpster and NEVER AGAIN am I going to use ANY Dell product. My tech department has spent over 20 man hours on the phone with Dell customer service (what a contradiction in terms!!!). These people (in India I presume) are the most incompetent persons I have ever had the displeasure of dealing with in my 28 years in this business. Not only can they barley speak and understand the English language, but they transfer you from one department to the next and your call is (I believe deliberately) dropped several times. NO ONE can help! I had my IT department installing a 1320c printer as our wireless network printer in our business office. After three days on the phone I had them request a refund on the product. They placed them on hold and on three separate occasions’, connected them back to Dells tech support where a prerecorded message asked you to hold and then dropped the call. I am going to trash all the Dell products we have and EAT the cost. I will consider the loss of moniey spent on their products, well spent and a lesson well learned and will be sure to tell everyone in my network of friends and business associates to learn from my lesson and NOT BUY DELL PRODUCTS OF ANY KIND!!!!
I’m outraged
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This solves the problem
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if i could get my hands on the son of a bitch that sold me this damn dell, i speen a lot of time in jail, i bet! -
Inappropriate?dells the sorriest damn comp. i've ever had to deal with. i have stopped all payments, and now it dell pc not mind. i hope they sue me. b.b.b. would like that. i can't wait. i'm ready for them. johnny mock.
