Dell Hell Lives! Can't get Video card replacement

My 4 yr old Dell Dimension's motherboard fried on me in July requiring a new computer. I bought an Inspiron from the Dell outlet. The experience of the purchase is a whole other hellish experience I won't get into, since that was resolved after hours on the phone for days and incredibly rude customer service.

I am having problems with the video card connection, so that I will lose the 2nd monitor if the connection is bumped. It took hours and days to get to the point that they agreed the hardware needed to be replaced. They promised me a tech would call to set up an appt to put the part in. I have never heard from this tech. I've called back numerous times, have even talked to a manager who also promised me it would be resolved, and still nothing. I don't have the time or energy to spend hours on the phone with Dell every day or even once a week! I'm desparate!

I've always bought Dell, but you can be sure I never will again. I have documented every call and every name, even writing down the times and what happened. I won't list all the details unless requested...I just want some help!!

Case #615987961