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DELL INDIA - Not sending me 64bit OS. How to get it ??
Hello,
Please someone help me.
As per "Vista 32-bit to 64-bit upgrade....DSN ID 158098 (Updated 5-29-2009) "
http://en.community.dell.com/forums/t...
i am entitled to get a 64 Bit OS since i have a 32Bit OS.
I have brought my system last month and hence it is still under warranty.
I am contacting technical support since 1 week and still after 2 unresolved cases i have not even got a single reply from technical support. When i contacted over the phone after 15mins managed to speak with a technical support person..When i explained my problem to her..she did not care to listen and just insisted that i should contact customer service and hung up when i asked her to transfer me to Customer Service..
When i mailed customer service, i got reply next day that i should be contacting Dell Sales and they cannot do anything.
On emailing Dell Sales i got reply saying that "order includes 32 bit OS and we would not be able to ship you a 64 bit OS." Further email reply are not being answered.
So what should i do now to get my 64Bit OS ??
i have been trying since 1 week and yet no success :(
Please someone help me.
As per "Vista 32-bit to 64-bit upgrade....DSN ID 158098 (Updated 5-29-2009) "
http://en.community.dell.com/forums/t...
i am entitled to get a 64 Bit OS since i have a 32Bit OS.
I have brought my system last month and hence it is still under warranty.
I am contacting technical support since 1 week and still after 2 unresolved cases i have not even got a single reply from technical support. When i contacted over the phone after 15mins managed to speak with a technical support person..When i explained my problem to her..she did not care to listen and just insisted that i should contact customer service and hung up when i asked her to transfer me to Customer Service..
When i mailed customer service, i got reply next day that i should be contacting Dell Sales and they cannot do anything.
On emailing Dell Sales i got reply saying that "order includes 32 bit OS and we would not be able to ship you a 64 bit OS." Further email reply are not being answered.
So what should i do now to get my 64Bit OS ??
i have been trying since 1 week and yet no success :(
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Inappropriate?Technical Support (800-624-9896), not Sales, should issue the 64bit DVD. If that does not work, use the Unresolved Issues link in Jessie' post.
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Inappropriate?Or you can register for a user acct at the Dell Community Forums, send me a privatem message with your service tag, daytime contact number, shipping address, and I can escalate your case to the appropriate group.1 Comment
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This answers the question
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The reason I suggest you register at the Dell forums is that there is no private message system here on gs.com, and I can't ask you to post private information publicly. -
Inappropriate?Thanks Chris and and Bill for your replies..
@Dell-Chris_M
i live in india..
i have contacted technical support here by phone listed here "http://supportapj.dell.com/support/topics/topic.aspx/ap/shared/support/dellcare/en/byphone?c=in&l=en&s=gen"
but the technician did not listen me saying i should contact customer service.
i have also emailed them and have also used unresolved issue twice.. and not even a single reply.
@Bill_B
i am registered at dell community forums and posted my query there..
"http://en.community.dell.com/forums/t/19285765.aspx"
i will contacting you there through private message.
Thank You for your reply -
Inappropriate?Glad to help. I will forward your details to the escalations group in India. I am not sure when someone will contact you, but post back here or PM me on the Dell forums if you do not hear from someone soon. Thanks for your patience.
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