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Dell Inspiron 1520 Battery Won't Charge
My battery for my Dell Inspiron 1520 will not charge. My AC Adapter is fine and powering the laptop, but the battery, that IS connected (I have taken it out and put it back in) has remained at 0% for the last few days. I recently posted this complaint in another thread, but after reading so many similar complaints, I realized I should make my own. I now understand the warranty for a battery is 1 year, but I have a few very frustrating issues with this:
First, I purchased the 3 year extended warranty assuming all parts would be included- this is, to me, common sense regardless of whether the battery is considered a consumable product or not.
Second, I have had this laptop for only 13 and half months! This feels terrible- a product which I have had a 1 year warranty for (which I assumed was 3 years) has died a month and a half after it would have been freely replaced. I am a poor college student, and this laptop was expensive enough when I bought it!
And last, I have rarely used this battery! I have taken it on only 4-5 car trips, and I can not even recall the last time (minus right now) the battery went to 0%, as I ALWAYS have it plugged in; in fact, I would surmise that if I were to use my battery as much as the average user (certainly more than me) then this battery probably would have died long ago when it was actually under its separate and special warranty! Should I be penalized for rarely using what appears to be a bad product? After all, minus the aforementioned car rides, the only time I've really used the battery is when the charger has accidentally been unplugged! As I responded in the other thread, if a product is going to be considered consumable, perhaps it should do its job more than a handful of times before malfunctioning!
I do hope this is a different problem altogether and not my battery, and if so, I apologize, but, after reading many similar situations, the only problem here seems to be with the battery, and this is very frustrating!
First, I purchased the 3 year extended warranty assuming all parts would be included- this is, to me, common sense regardless of whether the battery is considered a consumable product or not.
Second, I have had this laptop for only 13 and half months! This feels terrible- a product which I have had a 1 year warranty for (which I assumed was 3 years) has died a month and a half after it would have been freely replaced. I am a poor college student, and this laptop was expensive enough when I bought it!
And last, I have rarely used this battery! I have taken it on only 4-5 car trips, and I can not even recall the last time (minus right now) the battery went to 0%, as I ALWAYS have it plugged in; in fact, I would surmise that if I were to use my battery as much as the average user (certainly more than me) then this battery probably would have died long ago when it was actually under its separate and special warranty! Should I be penalized for rarely using what appears to be a bad product? After all, minus the aforementioned car rides, the only time I've really used the battery is when the charger has accidentally been unplugged! As I responded in the other thread, if a product is going to be considered consumable, perhaps it should do its job more than a handful of times before malfunctioning!
I do hope this is a different problem altogether and not my battery, and if so, I apologize, but, after reading many similar situations, the only problem here seems to be with the battery, and this is very frustrating!
I’m frustrated
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Inappropriate?Have you ever noticed any messages at power up regarding the AC adapter type? If not, then it sounds like your battery is dead. If you post back your service tag, I will have a look and inquire about a warranty exception.2 Comments
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What if you do receive a message about the AC adapter type? And have replaced the adapter and the problem continues? -
Same thing happened to me, 6 days after warranty expired! Dell wouldn't budge! Service Tag#: JPJG5F1. Thanks...Pls reply to: howard.guy@linde.com
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Inappropriate?Thank you for your response.
To my knowledge I have received no AC adapter notices.
My service tag: 55S5DD1
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this solves the problem
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Inappropriate?Sorry for the slow response. I checked your warranty and invoice date. You are barely just out of battery warranty, so I requested a policy exception, which was granted. This was not easy to do, so I would caution anyone reading this that a replacement battery outside of warranty is not likely in virtually all scenarios. The replacement battery and ac adapter should arrive tomorrow, barring any unforseen parts backlogs.2 Comments Add a comment
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I am practically in a similar situation. My service tag is: 3250QD1. Can you check it and tell if I can get some help on this?
I never got a similar relevant response to this other thread I had started:
http://getsatisfaction.com/dell/topic... -
I have a very similar problem, it was saying the "Battery needs to be replaced", while it was saying "Battery is reaching its full usable life", this when I had bought just 14 months back and I have it powered on most occassions, which means its charge is 100% all the time. Can I get a replacement, my service tag is 42SMHD1
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Inappropriate?Thank you.
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Inappropriate?hello
i had the same problem
my inspiron is new and after 3 months i noticed that it doesn't charge
then i changed the battery and noticed the same thing
i click on battery icon then it says
plugged in not charging
please help me1 Comment Add a comment
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You probably need a replacement ac adapter. Have you contacted tech support via chat, email or phone yet?
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Inappropriate?hey i have the same problem n i do get errors about the ac power adapter type....plz help me out im desperate
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Inappropriate?Maybe this information useful for you
New dell inspiron 1520 batteries are shipped in a discharged condition and must be charged before use. We generally recommend an overnight charge (approximately twelve hours). Refer to the user's manual for charging instructions. Rechargeable dell inspiron 1520 batteries should be cycled - fully charged and then fully discharged - two to four times initially to allow them to reach their full capacity.
Try to avoid frequent full discharging of the dell inspiron 1520 battery.
It is normal to get warm when charging or normal use the dell inspiron 1520 battery. If it is getting too hot, there may be a problem with the device and qualified personnel should check it.
If you don't plan on using the replacement inspiron 1520 dell battery for a month or more, we recommend storing it in a clean, dry, cool place away from heat and metal objects.
To get maximum performance from the dell 1520 battery, fully optimize the notebooks power management features prior to use. Power management is a trade off: better power conservation in exchange for lesser computer performance. The power management system conserves battery power by setting the processor to run at a slower speed, dimming the screen, spinning down the hard drive when it's not in use and causing the machine to go into sleep mode when inactive. The notebook users guide will provide information relating to specific power management features.
More detail in http://www.discount-laptopbattery.com... -
Inappropriate?This is not a battery problem. Dell has placed a special pin in their adapter, and it will not allow any other type of adapter other than an official Dell adapter. My other half has gone through three adapters in less than a year, and this was the source of the problem, and it IS covered by warranty.
Hope this helps1 Comment Add a comment
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Yeah, it's "covered" because as you say, it's less than a year! The issue that most people are having is the "planned obsolescence", which Dell apparently builds into their battery technology; logic tells me that it can't be coincidence that SO many people have battery issues within weeks...or even days...of the 1 year warranty expiration!
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Inappropriate?I've just gotten the dreaded Dell ac adaptor problem "plugged in, not charging" and the message at startup that it does not recognize and needs a 56 volt adapter, blah blah blah. My service tag is JNGNRD1. Any help will be greatly aprreciated.
--Chris R. -
Inappropriate?This same thing happened to me today. I am getting the "plugged in, not charging" and I did get a warning at start up that it is not recognizing the adapter despite the fact that it is the correct one. Any info is greatly appreciated!!!
I’m pissed
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Inappropriate?this is unbelievable, why are Dells charging system's so shoddy? I also am now receiving the "'plugged in, not charging" msg (after 11 months of meticulous care of my laptop).
i am pretty upset as my previous inspiron also had a crappy AC adaptor and i had to spend 30$ on a new one. now this newer inspiron 1521 has a crappy charger as well.
dont think i will be buying Dell again, and i buy a new one every year.
I’m sad
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Inappropriate?Hi there, I have the same f problem!! I thought that dell is one of the best computer brands, but at the moment i have to spend a lot of money! that sucks... my warranty expired 2 months ago!
I’m pissed
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Inappropriate?I ultimately had to order a new battery ($79.00) from a site I found via google; Dell would do nothing for me. It will be a cold day in hell before I order ANY Dell products again, be they computers, cameras, TVs, etc. Their quality has gone in the tank, and their customer service is nonexistent, not to mention the fact that I can hardly understand anyone with whom I speak on the phone (when I'm not disconnected!). I make purchasing decisions for my company and I teach Business part-time at a local 4 year college. I will do everything in my power to dissuade my company and my students from buying Dell, and I will use them in class as a Case Study of poor business practices. Hopefully, this will cost them thousands of dollars more than it would have cost them to just replace my battery, 10 days out of warranty. I suggest we all do the same: whenever and wherever possible, we have to hurt Dell.
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Inappropriate?I got a new adaptor and it solved the problem. I agree that Dell knows that this is an issue and should give us new adaptors. My laptop was not even 1 year old!
Dell's quality is definitely diminshing and I will look elsewhere for my next computers. -
Inappropriate?Sounds like I am in the same boat with a lot of you. My Inspiron 1520 is just over a year old (purchased September 2007). The AC adapter powers the system fine when plugged in, but the battery has lost all of its charge and will not charge.
I do not receive any error messages; the battery just simply isn't charged anymore.
Of course, because I am out of warranty, Dell's online chat people won't even talk to me. I do not take issue with the fact that they have a one-year warranty. However, the fact that the product is obviously made with a design flaw that the Company has not addressed is not acceptable. The posts to this message board alone indicate that this is a widespread problem with these systems.
This is my fifth Dell system. I have had excellent performance from my last 3; the first one died within 2 weeks and was replaced at no charge. I agree that the quality of these machines, in addition to customer service, is declining.
My Inspiron 1520 as configured was an $1800 system - hardly a bargain-basement computer, and in fact, considerably more expensive than industry average.
I am not interested in throwing good money after bad. Between the fact that Windows Vista is a system-destroying piece of garbage and the performance of my Dell system, I am going to do the only logical thing here and buy a MacBook Pro.
Further, I am going to mention this issue to some attorneys that handle class-action matters to see if this problem is worth pursuing in court on behalf of all of us.
Finally, since I do need a battery in the meantime, could the person who posted about the battery they found on Google reply to this list with a link? That's a very good price for this, and if yours has worked, I suppose I'll replace mine with that type as well.
I’m furious.
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www.discount-laptopbattery.com; I received my battery and it works fine! Roughly $75-$79; the only thing is that it "sticks out" a bit from the back/bottom of the PC, but this doesn't bother me. Let me know if there's a class action...I'm in!
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Inappropriate?I am not sure, but probably I found my problem. it seems that plug in adapter is broken (the very end of a lead that you stick to your computer). After I had this problem, I examined the adapter and found out that a needle inside is broken. I will replace with the new one and will tell you if the problem was solved. Check your adapter, this is picture of it if you are not sure:
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