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DELL is unable to fix my Studio 15 after 6 attempts. Still want a 7th chance and if still doesn't work then an 8th, 9th...
I bought a DELL Studio 15 laptop about 3 months ago, but for the past 2+ months I have been in contact with Dell trying to get a fix for a machine that doesn't wake up from sleep sometimes. Dell has tried to repair it remotely 5 times through several drivers/settings changes but nothing worked. 3 weeks ago I had to spend more than an hour trying to convince a Dell tech rep to take the machine back for hardware repair. However when they returned the laptop to me, it still had the same problem, plus now the F10 key was broken! What a service!
This computer is a lemon and I have been very reasonable and patient with Dell, but enough is enough and I don't want to spend more time chasing Dell to provide a fix, so I requested a full refund.
Both customer care and techincal support were completely unsensitive to my situation they just keep repeating what's written in their scripts and the only option they offered was to keep trying to repair it.
What about all the time I have to spend on the phone or chats waiting for somebody to answer? What about the data I have lost due to this defect? Asking for a 7th chance feels like a complete disrespect for my time and business given the amount of chances I have already given them.
I have bought 3 computers in the past from DELL and have been a very loyal customer and recommend DELL to everyone that asked me, but this time they are really screwing up, if they don't do the right thing and just keep giving me trouble this is going to be the last DELL I buy.
I still want a refund or a new machine. Do you know of some contact I can escalate this problem to? The customer care and tech reps (including their immediate supervisors) have proven to be more than useless in this case.
This computer is a lemon and I have been very reasonable and patient with Dell, but enough is enough and I don't want to spend more time chasing Dell to provide a fix, so I requested a full refund.
Both customer care and techincal support were completely unsensitive to my situation they just keep repeating what's written in their scripts and the only option they offered was to keep trying to repair it.
What about all the time I have to spend on the phone or chats waiting for somebody to answer? What about the data I have lost due to this defect? Asking for a 7th chance feels like a complete disrespect for my time and business given the amount of chances I have already given them.
I have bought 3 computers in the past from DELL and have been a very loyal customer and recommend DELL to everyone that asked me, but this time they are really screwing up, if they don't do the right thing and just keep giving me trouble this is going to be the last DELL I buy.
I still want a refund or a new machine. Do you know of some contact I can escalate this problem to? The customer care and tech reps (including their immediate supervisors) have proven to be more than useless in this case.
I’m frustrated
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Inappropriate?I have to same issues with dell. My stuido 15 is a pile of crap it is also about three months old. Now I have a 3 month old paper weight.
I’m pissed off
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Inappropriate?I have the same exact problem. My laptop is only 1 month old. Already sent to dell for repair. It came back saying that its repaired but it was not. Further, if I try to do restart it does not reactivate either. Just curious what kind of anti virus do you use. I use Trend Micro Internet Security 2008.
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Inappropriate?I received my 1537 on March 19th. Have an ongoing case with Dell for a month and a half. Same deal with techs wanting to try again and again. Have already gone thru a trip to the depot, 4 hingecovers, a motherboard, 2 bios flashes, and a restore to factory specs. I have a 4 year warranty and my 1537 was a high end purchase. I wonder what if any would be a legal option?
I’m frustrated
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Inappropriate?I have the exact problem as you do. All they keep saying is that it can be fixed. It's going to be almost two months now. I wanted a refund or a newer model replacement (1555 w/no media touch sensitive buttons). They insist they cannot refund me and replacement is only with the exact model that I have (1537). I too am a longtime customer with dell and have bought many desktops and laptops through them. So far I have had 2 motherboard replacements and 4 hinge cover replacements on my laptop. I think that the service people are taught to keep leading you on. I wish I can talk to someone in the states. I have never been treated like this when purchasing a faulty product before.
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Inappropriate?I have a DELL XPS M1530, Purchased new a while back. It ran well for a short while. But over the past 3 months have had SERIOUS problems with it. It BSODs randomly all the time. Numerous dell chat sessions, 2 motherbord replacements and a hard drive replacement. It just BSODed on me again today and I lost a bunch of work. I recently purchased an extended warrantee because of the trouble I've had. DELL initially would NOT honor that warrantee. Spent 3 days on the phone with them and finally got my issue "elevated" and they were able to "see" my warantee in effect. Sill have trouble with dell wanting to fix this laptop. I have a supervisor's extension but I'm at my ends as to what to do about this situation.
I'm never touching dell again. With how much trouble I've been through, how much money has been spent, how much work has been lost/deleted because of BSODs, I dont want DELL to replace it. I want them to buy me one of their competitor's models. AS IF! LoL
Right now
I’m feeling screwed by DELL!
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Inappropriate?Hey Guys...So here is my story--I bought a Dell XPS M1330 about 1 year ago for exactly $1077.13. In the year I had the laptop, I had a NUMEROUS amount of problems. I lost all my law school files (outlines, notes, etc) 5 times because I had to do 5 PC restores, and they replaced the hard drive 2 times, the motherboard once, and the memory once. Finally after the fifth and final crash I went nuts and my case was "escalated" and again, parts were sent out. After parts were sent out and my laptop was "fixed" the guy in the escalated dept called and asked if everything was fine now to which I answered my comp was still acting kinda funny---I kept getting an error message that read "windows explorer not working" when I tried entering the control panel. So they send me out a replacement that is a bit more expensive then mine (A dell studio xps)--with my luck it comes broken. It wouldn't even turn on. At this point I am furious but I tried EVERYTHING to get money back and nothing worked. So I decided to go on the dell tech support CHAT (because I couldn't stand talking to these people anymore) and just start complaining and ask for a name and number of someone who can help me. While chatting with the agent and basically getting really frustrated, she connects me to her supervisor, and I start complaining again about all my problems. He assures me that he has no authority to do anything--so I plead and plead and basically wish him the same grief I have gone through. So finally I start wondering if I can possibly sue dell or take them to small claims-- (this is probably not possible or just too much of a headache--but just a thought) so during my chat with the supervisor I start threatening a law suit and start to throw out legal terms and say I will sue and I can do so considering that Mi does have jurisdiction over dell because they are incorporated in MI and about 3 lines later in the chat or me talking about a lawsuit the supervisor IMMEDIATELY asks if I would like a refund to which I reply yes, and he sends it through.
So I used the laptop for 1 yr, and returned it and got a COMPLETE refund. They gave me every single penny--so good luck guys. I advise you all do the same and maybe it will work for you too!
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Inappropriate?Btw---Gerry I would suggest you do a chargeback on your credit card---I would have as well but I purchased mine over a yr ago.
