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Dell return policy unfair!
Dell refuses to exchange my wireless network card because it's outside their 21-day return policy but it's Dell's mistake!
I’m frustrated
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Inappropriate?Could you elaborate, are you having a technical problem with it or do you just want something else?4 Comments
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I am referring to Dell case #188968766 reported on 3/2/08. Dell's mistake -shipped me wrong wireless printer card - model # listed correctly on packing slip. Is the customer responsible for Dell's lack of a QA process? -
Normally when you get the wrong item and realize it doesn't fit you would call right away, why did you wait three months? Do you need an adapter, it may be a lot easier to exchange it for the correct card then getting someone to approve a refund after three months?
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All I want is the exchange. I never asked for a refund. Can you arrange an exchange for me?
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I sent you an e-mail to the AOL address we have on record.
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Inappropriate?I've had similar troubles. Can't return a piece of unopened software because Dell's computer installer scheduled twice, and then backed out, and the third time around I had a local guy do the installation, however, it put me out of that 21-day window. If they'd make it right and let me return the software, I'd consider buying Dell again, however, if that doesn't happen they won't be getting any more of my money!!
I’m frustrated
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Inappropriate?Sue where are you located?
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Inappropriate?NEVER ORDER DELL i ordered a computer and it was delayed twice making it too late for me to go to college with.it I also ordered a printer to go with it. They shipped the primter first, i have cancel my computer order it put the printer over21 days by 1 day. they told me they could not help me and would not give me a manager I recieved the printer no more then 21 days ago. Nlow i don't even know if the printer works!! Customer service is rude
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Inappropriate?NEVER ORDER DELL i ordered a computer and it was delayed twice making it too late for me to go to college with.it I also ordered a printer to go with it. They shipped the primter first, i have cancel my computer order it put the printer over21 days by 1 day. they told me they could not help me and would not give me a manager I recieved the printer no more then 21 days ago. Nlow i don't even know if the printer works!! Customer service is rude1 Comment Add a comment
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Have you tried using our unresolved issue link? http://support.dell.com/support/topic...
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1 Comment Add a comment
This solves the problem
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Yeah I tried to return something, I got it 8-4-08 They are saying my 21 days are from date of purchase not date delivered! Customer service no help at all!! I have emailed call and I am getting nowhere.
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