Dell Studio 1535 Laptop battery "plugged in, not charging".

Hey Alyce.

I rung Delll and spoke to a Customer Service Rep.
After asking me the basic questions, they connected to my laptop and looked at it and found that it was in fact faulty and sent me out a new battery.

So I would highly recommend calling them

Thanks for the reply Ben. I'm very glad things worked out for you and I hope the problem doesn't reoccur.

Like your experience, 7 months after buying my dell laptop I started getting the battery not charging problem as well as an error message saying my dell wasn't recognizing it's own dell adapter. Like you, after several calls to customer service Dell agreed my warranty covered a new battery. The new battery worked for 4 months then the 'ac adapter not identified/battery won't charge' fiasco started up again. Arghhh!!!

After much troubleshooting and 'gently hounding' customer service, Dell said they would fix it under warranty. I asked customer service if I could also get a new adapter as I felt it was related. They said no. So I sent the laptop in but was never told what they did to fix it or if the fix was a permanent solution. But at least my laptop was working! So like your gracious self, at that point in time I was 'thankful.'

Lo and behold, I'm now out of warranty and the laptop says it doesn't recognize the dell adapter and won't charge the battery. It will run on the adapter but what good portable laptop with a battery if you always need to use the cord. Presently, I'm not sure if I should buy the extended warranty, a new adapter, or a whole new laptop.

Anyway, thank you for listening. I hope you continue to get good performance from your Dell.

Alyce

.

That's ridiculous that you are now out of warranty; it's quite clear that it is Dell's fault. And yes I agree, it's great that it still works with the AC adapter, but what is the use of a laptop with a permanent cord attached?

I hope you find a solution fast!
Good Luck

Ben

I also have the same problem with my laptop and also got Dell to send me a new battery, however, that never fixed my problem and after months of working with Dell to get my laptop to work right we never did get a solution. Now I am out of warenty and Dell is not working with me any more to try. I will say that I have bought 4 laptops and 3 desktops from Dell over the years and this is the first time I have had a poor exeriance. The problem is that this has been so bad that I do not think I will be purchasing any more computers from Dell.

Anna

similar problem here with my battery. Plugged in (not charging) and while in that mode I unplug the AC adaptor and the laptop shuts down! This must be a clue. The battery still should be able to run the laptop as it is way above 0%. So, hardware or software? Motherboard connection problem or VISTA problem?

Sorry, forgot this information. I have a Toshiba, 2 years old and this problem just started 3 months ago. Have read this similar question all over on many message boards, no answer out there. I am out of warrenty, to be sure.......Most commonly, this happens with VISTA. My battery message about plugged in (not charging) is very intermittant. I will sometimes go for two days, other times three weeks before this happens again. Very strange.

same problem, "plugged in, not charging," and the laptop shuts off when it is unplugged. my laptop is 4 months old. awesome!!

Are you running vista, I presume? I have researched this problem for about three months now, and only 2 out of about 200 that I have read were not vista, so,,,, People have answered just to answer, so their answers include: bad ac adapter, bad battery, motherboard, vista os. Also, the majority of the laptop batteries were new, as in new laptop. My laptop didn't start to have this problem until it was about 20 months old and is extremely intermittent. I will go for 2-3 weeks without a problem, then it acts up again for a day or so. So, I have a toshiba and went to toshiba.com, searched vista problem issues and installed a patch for the bios. I think that may be the best thing to try. So far so good. I guess I will just have to wait for a few weeks to see if it happens to me again

Well, the bios update for Toshiba Vista update on the Toshiba website DIDN"T work, as I had my battery drain fast today, and shut down my lappy! So, I guess I have about 2-3 weeks before it happens again. That seems to be how often it happens to me. It caught me totally off guard today when it shut down. After I turned my laptop right back on, the battery was at 0%, and charging. I don't get it at all. It must be some kind of a glitch in the bios, that which we lappy owners, non techie's can't really access and rewrite. My daughter, trying to think outside the box suggested that since the laptop batteries should be drained to 0% semi=regularly AND we owner's probably don't do that (I have never let my battery drain to 0% and my problem didn't start until my laptop was 20 months old) that maybe the bios is trying to do that for us so that the battery will keep it's large rechargeability available. My old battery (I just replaced it with a new non-oem battery that never has to be drained to 0%) would only last for about an hour....if that. Batteries for laptops and phones are supposed to be drained to keep them able to be fully, long lasting charged. So, since I have a new battery that does not require this I wonder why this is still happening?????

I have a dell 1501 and when I turn on the laptop, my laptop does not recognize the battey. My battery life says 61% and when I unplug the AC adapter, it will shut directly off. It is really frustrating. I tried the BIOS and it did not work. I will not buy another Dell laptop. My warranty expired 5/5/09. Today is 5/8/09 and they said they would consult and try to fix the problem for $49 service charge and the rate would vary depending on the problem.

Ben.......I stopped by the geek squad the other day.at best buy......could be the motherboard or the powerboard or the battery or the ac. I am going to ask a local guy to check into it, however I guess that I have to wait for the problem to happen again. I don't think, after reading Many Many of these message boards (NONE of which have a real answer) that it is a battery problem or an ac problem. My problem is so intermittent which also confuses me. This question has been asked for about two years now, so ya think that someone would have an answer by now.........all are running Vista.........so I don't think it is Dell, or Toshiba (mine) or HP or Acer. All of these, plus more, have had the same issue. I realize that this is no help, sorry, but I think the best bet is motherboard or power board AS IN faulty connection? because if it works, then doesn't work, then works again, I don't think it is the motherboard needing replacing, but a faulty solder? connection.

I have a local guy I have heard about who is very reasonable, almost free labor, and same day repair and, from what I hear, a real geek! Just found out about him. I am in the St. Paul, Mn area....are you? I can hook you up with his address/phone if you are here.

I am having a similar problem....but now my laptop won't even turn on, even when plugged in. Any suggestions?

OK, think the problem lies in the recepticle into which the AC plugs. My pin in that recepticle seems to be loose. When I wiggle the plug part of the AC that goes into the recepticle (gently) I can make the connection to get my light to show back up on my laptop, then charging goes back to normal, and/or it is able to run by AC only.

I just bought a Dell Studio 17 about 2 weeks ago and mine has already done this twice, I was in the middle of calling Dell and they asked for my product # which is on the back of my laptop. I turned it over and noticed that the battery lock was not pushed all the way to left so I pulled the battery out and put it back in and it hasn't done it since. If you have the bigger of the 2 battery options it sticks out pretty far on the back, I'm guessing it could be possible that you just knock it a little loose every once in a while. Atleast thats what I did.

i have the same problem. 8 month old dell studio 15. fuck dell.

I ended haveing a slight short in the ac cord where it plugs into the laptop. I finally figured it out by moving it around at that end, didn't always short out, so I finally replaced my ac cord and that fixed my problem.....

i also have the same issue for the last couple months. just bought a new battery and as instructed, i let the new battery charge off completely. i lthen plugged in the AC cord to have it charged and there is no indication of the battery getting charged at all. i see most of you might already have gotten a solution to it. could anyone provide me with some more of the things i should be doin to resolve this problem? thanks.
p.s darlene,
i am in st.paul area.could you give me the phone number to the person that you recommended earlier?

My son had the same problem so I contacted Dell and got an on-line tech. They ended up sending him a new charge cable.

The only problem is that he had Vista and when he unplugs the charger his system switches to XP. He never had XP....??

i got a problem with my AC adapter too. i plugged in my friends' and the battery does gets charged now. i just need to go get a new one now. aniwho, thank you for ur response u all. darlene.....i'll be coming in soon for a haircut.hehehoohaaaa.

Hello friends; I had this same problem with my Inspr-crap 5130. First they sent me a new charger and that didn't work, so then I was sent a new battery, which did work. So, it was my battery all along. What sucks is I got the computer from Future Shop, and in their fine print, it says that they won't fix hardware problems for the first year - you've got to deal directly with Dell. My computer stopped charging period after 3 months. I'm waiting for it to be one year so I can exchange this laptop for something better at Future Shop. UGH! Good luck to all of you reading!

If it is not the battery or the ac charging cord....then it is the recepticle into which the ac plugs.

I have three different Dell Ac Adapters and it doesn't matter which on I use the problem still persists.

I had an Inspiron for about a year and then started having these battery not charging issues. Thankfully I had purchased the extended warranty. After messing with Dell customer service for over 2 months.....at least 10 hours of phone time, 3 visits from the "home techs", and then finally a replacement computer (Studio).
Now, after 5 months with the Studio, same problem starting all over again. This is a bit ridiculous. I am very disappointed with my dell computers and well as customer service (sometimes I new more then the tech I think). I think I am ready to make a switch to MAC....Apple here I come!!!

well i have dell studio 1555 with dual boot vista and ubuntu. well when i boot with vista my battery dose not charge but with ubuntu its work normally. any Idea whats the problem

I recently had Vista install updates and noticed a similar problem on a Dell Stdio 1535. Windows would tell me my my laptop was plugged in but not charging and the battery percentage wouldn't move no matter how long it was plugged in. If I unplug it though, battery percentage quickly jumps.

has anyone seen some kind of corrosion in the charger port/charger...the greenish white crap that builds on car batteries. my computer hasnt been in any moist areas and i live in the desert so its not humid so im lost.

i have same problm bt thts a miracle.i unplg my laptob for 3 day nd nw i plg my laptob with charger nd its working nd charging too.
wsh u bst luck bro

its me bokul.sm01@gmail.com