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Dell XPS M1330 Problems with Graphics / Video Driver
I have a Dell XPS M1330. Recently, I had been having problems with the graphics and video driver on my computer. My screen will sometimes freeze and go to a screen that is black and has various different lines on it and then the computer will either shut down or recover.
I tried reinstalling the graphics driver, and am continuing to experience this problem.
I bought the computer last November 2007 -- so it is relatively new.
If you have any suggestions on how to fix this problem, please let me know.
I tried reinstalling the graphics driver, and am continuing to experience this problem.
I bought the computer last November 2007 -- so it is relatively new.
If you have any suggestions on how to fix this problem, please let me know.
I’m frustrated
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I have this problem, too!
Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
The best solution from everyone
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So, I hadn't heard from Bill (poor guy is probably really busy!), so I logged into the Dell web chat and spoke with a technical support representative. He was great and they are sending a tech out to repair my system. He had me connect my laptop to an external monitor to test if it show the diagnostic test he wanted me to run on it (which it wouldn't.. just black screen with green lines) and this confirmed that the video chip was bad and the motherboard needed replacing. The tech should be here in the next couple of days to fix my computer (yay!). Thanks for posting this thread! I can't wait to get my beloved laptop up and running again!
I’m thankful
7 people say
this solves the problem
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Inappropriate?I had the same problem with my DELL XPSM1330. I'm a bit lucky, when i bought it new i go for 3years warranties and i just had the problem with the graphic a few days ago. Call up DELL, and they send their engineer the next day to replaced what you call it the motherboard. This the second time the motherboard and the heatsink is being replaced. To make the story short, DELL stand for-Don't Ever Last Long. So my future computer won't be Don't Ever Last Long(DELL) -
Inappropriate?good luck Dell has a bunch of crappy nVidia cards and will do nothing if sys is out of warrenty. Perhaps a class action as both Dell and nVidia are familiar with issue.
I am awaiting an ati card to change it out myself.
I’m frustrated
3 Comments Add a comment
This solves the problem
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I have thought this is deserved of a class action suit for months..just have not worked on it. -
I'm all for a class action suit. My M1330 just died on me two days ago with a fully charged battery. It is unresponsive and if I have to replace the mobo AGAIN (this time not under warranty), then yes I am all for a class action suit. This sort of thing needs to stop.
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I'm all for a class action suit. My M1330 just died on me two days ago with a fully charged battery. It is unresponsive and if I have to replace the mobo AGAIN (this time not under warranty), then yes I am all for a class action suit. This sort of thing needs to stop.
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Inappropriate?And how are you going to do that?? The socket is for NV cards (not to mention that it is surface mounted), the BIOS won't even touch other chip than NV...Are you David Copperfield? ;)
I’m amused
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Inappropriate?hiii i am having a dell laptop too ...and facing lot of problem with it ...when ever i play a video either it freezes in the middle or gets stuck ...this problem continues with the cds or dvds that i play ........these dell laptops seem to be a disaster plz suggest an easy way to fix it.........i tried loading video drivers too .but it displayed a message reuired files missing or corrupted can u tell me wat that means
I’m frustrated
1 Comment Add a comment
This solves the problem
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there is noway to fix this problem ,i had same problem exactly the way u mentioned and i took my laptop and had it fixed but just one week later it occured again,and since i live in iran there are no garauntees for lap tops and such stuff i had to sell my lap top very cheap but i think u can refere to DELL centres and take a new laptop it is ur right
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Inappropriate?You should know that Dell has extended the warranty for GPU related failures. Contact warranty support and let them know that your problem specifically relates to the GPU. Supposedly the warranty has been extended to some time in 2010.
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Inappropriate?what is the contact number for this gpu problem. I am quite willing to listen because I am a procrastinator. Otherwise this problem is most appropriate for a class action suit
Harris Cohen
hcohenmb@optonline.net
I’m undecided
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Inappropriate?has a law firm agreed to take on a class action suit?1 Comment Add a comment
This solves the problem
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Because that would get the lawyers rich and solve the problem and help us all?
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Inappropriate?As you probably know, this is a common problem regardless of operating system. Dell wants to make it sound like it's a software issue, but much more likely the video card is overheating. I had this same problem on a machine less than three months old with Windows7. Dell has no drivers for this OS online, so they wanted me to pay them to discuss the problem! I went out and bought a new video card for $50 and the problem is gone.
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Inappropriate?That's an interesting solution!
Did you buy the same card or is it possible to install a different one that shouldn't develop this problem? -
Inappropriate?I bought a different one through NewEgg. If they had had the same card I probably would've bought that. I think it's a quality control issue. You can find this problem online going back to Windows XP. There's a reason video cards have fans: they get hot. And some are better made to resist the heat than others. I wish people like Dell would acknowledge the problem rather than misdirecting me.
