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Dell XPS M1330 Problems with Graphics / Video Driver or the Motherboard

Hello Dell-Bill_B,
I have the same problem with the XPS M1330 dell laptop and unfortunately my warranty expired 2 week ago. It looks like it is a common problem so I am wondering if Dell can consider this provide a free service to fix the problem and replace the motherboard or a possible discount to buy a new laptop. The problem is I can't just afford to buy a new laptop as I already spend 1200 for it just a year ago. I am not sure what information you require to help me with this but please send me an email with the required info to essedat@gmail.com

Thanks in advance....

Regards,
Karis
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3 people have this question

  • Sid
    Inappropriate?
    Karis,

    more you can read here:

    http://getsfn.com/dell/topics/dell_xp...

    As a purchase agent for clients across Canada, I have owned and operated 3 Dell XPS M Series laptops that have the defective NVidia chip MB.
    All three of them failed within the warranty periods that I owned them. 2 of them failed 3 times in the warranty period and the third one failed
    me twice. I was lucky~ only because I had the warranties. That being said, they replaced each of my defective NVidia chip MB with the SAME defective MB,
    hence the multiple failures over the waranty period.
    After these incidents, and in each case I spoke with supervisors (all of them having their heads up their @ss) they still to this date refuse to acknowledge
    this problem as there fault and in all these types of cases, they make all customers run through the gauntlet before they will even consider a repair for your
    laptop.
    As I said, I was lucky, I had warranties on my units. For those of you that have laptops that are out of warranty that may possibly get a FREEBIE FIX, realize this:
    This is NOT A FIX!!~they only replace your faulty Nvidia chip MB with the SAME defective MB. This is only a bandaid solution. IT will fail again - GUARANTEED!!

    After these incidents, I recommended to my clients to no longer purchase any DELL units because of this fiasco and how they treat their customers.
    Lucky for me, they continue to follow my recommendations.

    DELL is HELL~ Just look at this forum as an example....when was the last time they even responded
    to any of these complaints.... there are plenty of other forums that continue to voice the same concerns here.

    I cancelled many $$$$$ orders with them and they know this. In my line of work I continue to keep all my clients informed of their shady past practice~
    in fact, there is presently a pending class-action lawsuit against DELL here in Canada based on a similar situation involving their laptops that was approved
    earlier this year. There are plenty of other laptops in the market that will outclass DELL.

    Also, all of you should know that (in my line of work) I did find a relatively inexpensive FIX $250 cdn (outside of DELL, of course as they've stil got their head up their @ss) based out of
    the westcoast in Canada. Cheaper than DELL and a reliable shop that has the proper equipment and knowledge to replace the NVidia chip on the MB (so long as the MB has not been damaged).
    The problem lies with the original design - the way the NVidia chip has been soldered onto the MB.

    Dont be fooled by DELLS offer of a freebie fix - it's only a bandaid that WILL unravel quickly.
     
    sad I’m spreading the word of Dell Hell
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