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Eligible for return but Dell won't arrange the return.
Return problems -
I am eligible for a full return - I got my laptop slightly over one week ago and I have been trying since Tuesday (it being Friday now) to get the return arranged. Every time I have called, they tell me that someone will be calling me back to arrange the return.
I have waited the 24-48 hours for someone to call and NO ONE HAS CALLED. This is exactly what happened with tech support when I was trying to fix the computer, rather than simply returning it. No one called back, not even in 24-48 hours.
Are they going to wait until my 30 days are up and then tell me I can't return it?
Please help! I want to return this ASAP and I shouldn't have to wait for a sales rep to call me back for a week. I am in Canada, if that changes anything.
I am eligible for a full return - I got my laptop slightly over one week ago and I have been trying since Tuesday (it being Friday now) to get the return arranged. Every time I have called, they tell me that someone will be calling me back to arrange the return.
I have waited the 24-48 hours for someone to call and NO ONE HAS CALLED. This is exactly what happened with tech support when I was trying to fix the computer, rather than simply returning it. No one called back, not even in 24-48 hours.
Are they going to wait until my 30 days are up and then tell me I can't return it?
Please help! I want to return this ASAP and I shouldn't have to wait for a sales rep to call me back for a week. I am in Canada, if that changes anything.
I’m pissed.
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Inappropriate?Hello,
My name is Christopher (DELL-Chris_M), and I work with Dell's Online Community Outreach program in our corporate headquarters here in Round Rock, Texas. My job is to work as a Liaison between Dell and outside internet communities in issues dealing with Desktop computers. Please check this site for help with this issue.
My advice is to use the Canadian Unresolved Issues Form:
http://support.dell.com/support/topic...
DELL-Chris_M
EMPLOYEE
