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HORRIBLE DELL SERVICE
I would like a refund of my dell warranty ($369.50)for two reasons:
1. I purhcased a warranty for "next day service and parts"... why did it take 3 weeks for my monitor to be fixed? this is the reason: dell did not send a dispatch after saying they would. then when they finally did (after my prompting), they send the wrong contact information.
2. I purchased a 4 year warranty (I have the receipt), but Dell insists I only purchased a 2 year warranty, despite my receipt. THIS IS RIDICULOUS AND I WILL NEVER BUY A DELL OR RECOMMEND DELL EVER.
1. I purhcased a warranty for "next day service and parts"... why did it take 3 weeks for my monitor to be fixed? this is the reason: dell did not send a dispatch after saying they would. then when they finally did (after my prompting), they send the wrong contact information.
2. I purchased a 4 year warranty (I have the receipt), but Dell insists I only purchased a 2 year warranty, despite my receipt. THIS IS RIDICULOUS AND I WILL NEVER BUY A DELL OR RECOMMEND DELL EVER.
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Inappropriate?Sorry to hear you are unhappy about this. Did you take your machine and that receipt to a store and talk to a Dell rep? Or, was this done on the phone or online? I want to make sure I understand the details.2 Comments
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This solves the problem
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My laptop was purchased on line. I hate it. I am afraid to store data on it because the laptop has had over 4 problems in which I had to reset the laptop to factory settings. There is no one in town who can fix this. I don't like dealing with techs in India as they have me repeat the "solutions" over and over again. I Know how to take the battery out to get rid of the static, thank you.
I would like to return this laptop and either get a new one, or get a refund so I can buy a laptop with in city, in North America Tech service. -
I am extremely dissatisfied with the service and correspondence I have received from Dell.
Since speaking with your service rep ID 011837** on 1/27/09 I have been getting the run-around on a daily basis.
After explaining that my lap top screen was cracked he said he would make arrangements to have the system returned. Which he did. Dispatch Ref. # 1120641**.
He also stated the the repair depot would then diagnose, repair, and return the lap top.
I have an email correspondence confirming this (see below).
In no place does it say there will be any charge what so ever.
It has also been substantially more than the 5-8 days quoted by Dell since I have not received my computer back.
Please read the email below which Dell sent to me.
Then please have someone of authority call me as soon as possible at (917) 653-0***.
I am receiving recorded messages on a daily basis now saying the repair will be over $500.00! or the computer will be returned unimpaired. This is totally not acceptable.
Regards,
**
--- On Tue, 1/27/09, US_Small_Business_Ownership@Dell.com <US_Small_Business_Ownership@Dell.com> wrote:
From: US_Small_Business_Ownership@Dell.com <US_Small_Business_Ownership@Dell.com>
Subject: Dell Inc. Case #6325439** Team ETASMB001 Email #~776084**~# Confirmation
To: **
Date: Tuesday, January 27, 2009, 10:32 AM
Dear ANTHONY ,
Thank you for contacting Dell Small and Medium Business Warranty Support. It
was a pleasure working with you in our attempt to resolve the issue you are
having with your system.
The following information relates to your recent call:
Case #6325439**
Dispatch Reference #1120641**
In order to perform the necessary repairs to your system, we have made
arrangements to have your system returned to the repair depot. Per our
conversation, a courier will be dispatched to pick up your system. The courier
will supply any necessary packing materials and deliver the system to Dell. Our
repair depot will then diagnose, repair, and return your system to the address
on record with Dell. This typically takes 5-8 business days, excluding any parts
backlog.
If you
need further assistance with case #6325439**, you may contact Dell via
chat, email or telephone.
If you choose to use Chat, please go to http://www.dell.com/smallbusinesschat,
and include the following information:
1. Service Tag
If you choose to use email, please reply to this email, and include the
following information in the body of the email:
1. Preferred method of contact (phone or e-mail)
2. Best time to reach you
3. Include phone number if phone is preferred method of contact
If you choose to telephone Dell, call 1-800-456-3355, select option 1, then
enter the extension 7238587 when prompted and provide the agent with Case
#6325439**.
For all new issues, please contact Dell Small and Medium Business Hardware
Warranty Support by chatting with us online at
http://www.dell.com/smallbusinesschat or by calling 1-800-456-3355, selecting
option 3 for technical support.
Thank you
for choosing Dell,
Marc
Rep ID 011837** -
Inappropriate?Hi, Amy.
Sorry to hear about your frustration. My name is Bill Bivin, and I am Dell's Laptop Community Liaison. I would like to help. If you could email me your order number, or service tag, I can look at your warranty situation and try to help.
[private contact details removed] -
Inappropriate?Hi, Amy.
Sorry for the delayed response. I have been really busy lately since signing up at GetSatisfaction.com. ;)
I notice the service tag you sent in the previous email is associated with order number xxxxxxxxx, and shows a 3 year warranty. The invoice date is Feb 11, 2006, and is for an Inspiron 6000.
The order number you sent, xxxxxxxxx, is dated Jan 24, 2007, and was not currently associated with a system service tag. So, I assume you upgraded your warranty after point of sale.
I contacted the Dell team responsible for service tags showing the correct warranty. They have informed me that they will be attaching the correct warranty contracts shortly. Thank you for your patience.
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this solves the problem
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Thank, Bill! Awesome.
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glad to do what i can.
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Inappropriate?Dell Customer Service is HORRIBLE.
I purchased 7 Inspirons and had one defective. I don't want it and want a refund. IT IS IMPOSSIBLE TO RETURN AN ITEM PURCHASED ON DELL ONLINE. NEVER PURCHASE ON DELL.COM. Buy from a store, if you really need a Dell. At least you can return it if there is a problem. I wound up on the phone in India, the Phillipines and god knows where else. Hours on the phone and they never followed up with return shipping labels to return the defective computer. Even the Dell rep in India told me Dell makes it impossible to return a computer for a refund. I own 50 -60 Dells from the company I purchased and will never purchase their product again.
I’m pissed off
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This solves the problem
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YupYupYup
I purchased an Inspiron Laptop a couple of months ago, have had the wrong product to "fix": the problem, and have had 4-5 hour conversations with the technitions. (In India who speak formal and not understandable English). I will never buy a Dell again, and I will tell everyone I know the same. I'm going for Apple next time. -
Inappropriate?Amy
Don't know if you got your problem adressed, but I am never going to buy a Dell product of any kind in the future. I have had the same problem about 4 times in the last few months since I bought this laptop. I asked for a north american agent to help me and I was sent to Inida again. Maybe it is technicians themselves, However I am going to save my money and buy an Apple computer. They have real live people in an office in my city.
Sheryl
I’m frustrated
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Inappropriate?The customer service is unbelievably bad! I also bought a 4-year support plan and what do I get for it? A bunch of incompetent reps that can’t/won’t help me and evidently don’t undestand time zones either. They didn’t call back when they said they would and instead called me in the wee hours of the morning when I and most people in the U.S. are sleeping. Tech service in India sucks! I’m in agreement with everyone else – I won’t be buying Dell again. I hope you get your issue resolved soon.
I’m po'd
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Inappropriate?I got their attention by filing a complaint with the Better Business Bureau - that was the only way I got their attention. BBB is awesome and moves fast to get Dell to reply, since complaints with BBB are tracked and ratings are given. you can find BBB online and submit your complaint there. Go! -
Inappropriate?Hello guys, I am in the same boat. I have just purchased the dell inspiron laptop and it is defective piece. could you please tell me what should i do? just repair it or replaced?
EMPLOYEE
