Loading Profile...
I have to suffer because DELL sent my company a lemon?
My office has used nothing but Dell computers for years. Recently we bought a new one, it stopped working after the first week. I called technical support within the 21 day return period, and they refused to send a replacement. I have spent nearly 15 hours of company time on the phone with Dell technical support dealing with this lemon computer. I have been told by the upper-level tech support person that there is no way I can get a replacement computer. A different person from India calls me back every single day and wants to spend my valuable work time running the exact same troubleshooting and diagnostics that we have gone through half a dozen times already. I find this unacceptable. They sent me new memory, and it didn't help--same problems as before. After 3 weeks of run-around with the technical support, they have finally agreed to send a technician here to try to replace parts, but I'm not convinced it will help. I bought and paid for a brand new computer, and I want a working, brand-new computer, not a lemon that ends up costing me and Dell three times more in work hours and support hours than the thing even costs. I refuse to accept that I'm just out of luck (and out my purchase price) because Dell sent my company a bad computer. This isn't right.
I’m frsutrated
1
person has this question
I have this question, too!
Tell me when someone answers.
The more people who ask this question, the more it gets noticed.
The more people who ask this question, the more it gets noticed.
Create a customer community for your own organization
Plans starting at $19/month
-
Inappropriate?Naomi,
Is this a laptop or a desktop computer? What was wrong with it? What parts are they replacing? -
Inappropriate?It's an inspiron 530S desktop. When you turn it on, one of three things happens:
1. the fan runs constantly and you hear a series of two beeps. the monitor never turns on. We were told this was bad memory. We've replaced the memory, but it still doesn't work.
2. the computer turns all the way on and the desktop shows up on the monitor, but after about 30 seconds mutli-colors lines appear through the image on the monitor and the system freezes.
3. the computer boots up and works properly for about 10 minutes and then it just freezes and has to be rebooted.
One of these three things has happened every single time we've turned the computer on since the first week we've gotten it. The last customer service person I talked to said they were sending a tech to replace the motherboard.
I ordered the computer in March. It took 2 weeks to arrive, and I've been working on resolving these tech support issues since April 9. That's more than a month that my company's time has been wasted and that we haven't been able to use our new computer. Dell should be ashamed that they wouldn't just replace an obviously bad computer for a loyal customer that's given them much business over the years. -
Inappropriate?2 Beeps is memory.
http://support.dell.com/support/edocs...
Lines could be the video card. Have you reseated it? I would go ahead and reseat all cards, cables, plugs, etc. -
Inappropriate?Didn't I tell YOU it was the memory in my earlier post? And also tell you we've replaced the memory already? We've been through reseating and replugging everything about 15 times on the phone with technical support for the last month.
If you're going to offer the same solutions the tech support have already offered, then I thank you for you time but we might as well end it here. If you're going to take up my case and help me press through this nonsense to get a working computer in a reasonable amount of time, then let's get to it.
I’m still frustrated
-
Inappropriate?I was just agreeing with the previous technicians accessment of the 2 beeps and wanted to give you the link to the page for your PC. Since you do not want to troubleshoot anymore, use the Escalations Form and push for whatever you want -
https://support.dell.com/support/topi...
EMPLOYEE
