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I am unhappy with my Dell service.
Is there anyone at Dell that can resolve our Christmas Nightmare?? Dell Customer Care Dept does NOTHING!! I had an order placed on hold by their own admission was a mistake however they leave me 1 week before Christmas without the 2 computers I ordered. Order # 565474082 and 565463837 all the Dell reps want to transfer me to verification and then verification transfers me back to Customer Care but neither department is resolving the issue which is to get my order shipped by Friday. What a joke Dell, I will never order from them again and I also will make sure everyone I know doesn't make the same mistake as to depend on Dell for Christmas orders. Never had this problem with any other company and i shop online almost exclusivley. All they do is apologize and tell you there is nothing they can do and then when you don't accept that answer and ask to speak with a manager they get rid of you by putting you on hold so long that their message comes up saying "we can no longer help you please try again later" after 148 mins on the phone with them. I called over 20x and 18 out of 20 they disconnected me when I asked to speak with a manager. Dell is PATHETIC and does not want to resolve their customer service issues, how can these people keep their jobs when they don't resolve any customer issues. Dell is fleecing americans and the word needs to get out and one of the big TV Networks is bound to investigate Dell and with any justice they'll be put out of business by the bad press and once the shareholders and CEO see those dollars going to Apple, just maybe they'll do something but I sincerly hope it's too late and Dell goes under for good.
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Inappropriate?I apologize about what's going on with your situation, Nicole. I wish I could say that your situation was isolated -- but it really isn't. There are different reasons this happens (sometimes our fault sometimes not) but it is usually always related to the use of the Dell Preferred Account and fraud prevention measures that have to be put in place for a financing product that is done without face-to-face verification or even a signature.
For others who may read this and place an order with Dell...PLEASE be diligent in checking on the status of your order. I recommend doing it daily. This way, if problems DO arise they can be detected. Your sales rep (if you ordered over the phone) isn't always going to be able to catch this for you.
Expediting laptops is pretty much impossible, since they are built in China and Malaysia and shipped over via boat.
The best thing I can say is (if you choose to continue to do business with us) reorder the systems using a credit card and work with your sales rep to purchase a carrying case or wireless mouse that you can wrap up along with our "Your New Dell Is On Its Way" card (while supplies last). It is reasonable that the sales rep that you work with (and their manager if necessary) will match the price that you originally ordered at. You might be able to get them to give you an additional discount on the system equivalent to the cost of 2nd Business Day shipping; asking for anything more than that will be a waste of your time.
I know this is frustrating but your loved ones will be getting a computer that was made JUST for them and after the emotions die down will have been worth the wait.
I know this probably isn't want you want to hear, but I'm just trying to be honest and save you time and frustration.
If you have any other concerns, let me know.
Thanks! -
Inappropriate?"Expediting laptops is pretty much impossible, since they are built in China and Malaysia and shipped over via boat." Here you go the answer we all wanted, not build by americans, but build by careless workers. Cutting corners to save a buck. Thanks Dell Rep.
I'm too in DhELL.
I’m confused
EMPLOYEE
