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Ordered (5) XPS M1330 and all have failed with motherboards and video
I ordered 5 of these XPS M1330 for family members and myself. What a big mistake! Every single one of them has had to have the motherboard and video card replaced at least once, with 3 of them having to have the MB's replaced twice, and my personal one is now on it's 3rd time to the repair depot for video problems! Overall it will be the 4th repair, as they sent someone out to replace the video while it was within the 1 year onsite warranty. Now, I am on the extended video warranty. This is ridiculous to have to send my laptop that I use for work to the repair depot 3 times within a few months. I now have 2 of these laptops at the repair depot at the same time for the same problem. Dell's solution? Offer to sell me an extended warranty. Should I have to dump more money into these laptops just because they have motherboard and video issues? Apparently I'm not the only one with these problems. Also, nearly every laptop has had power adapter issues with the laptop, and needed to be replaced. At one point, the onsite tech said dell shipped us the wrong adapters.
I asked dell to give us a buy back option and go with a different dell laptop, but they refused. I think considering our repair history, it would be the right thing to do. If they looked at my account, they would see that I have purchased over 20+ dell computers/laptopsmonitors from them over the last 6 years and have always loved them...until now. They should do better at customer support when there are serious issues. I'm not complaining about a single laptop having a single issue. I'm talking about 5 identical laptops all having multiple and major issues!
Thanks for letting me vent.
I asked dell to give us a buy back option and go with a different dell laptop, but they refused. I think considering our repair history, it would be the right thing to do. If they looked at my account, they would see that I have purchased over 20+ dell computers/laptopsmonitors from them over the last 6 years and have always loved them...until now. They should do better at customer support when there are serious issues. I'm not complaining about a single laptop having a single issue. I'm talking about 5 identical laptops all having multiple and major issues!
Thanks for letting me vent.
I’m frustrated
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Inappropriate?Known issue with these computers should have Dell do a recall. My computer has had the motherboard replace 3 times now going for a 4th time do to problems with the graphics card.
I’m frustrated
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Inappropriate?You are not alone in this Dell Hell....
http://getsatisfaction.com/dell/topic...
As a purchase agent for clients across Canada, I have owned and operated 3 Dell XPS M Series laptops that have the defective NVidia chip MB.
All three of them failed within the warranty periods that I owned them. 2 of them failed 3 times in the warranty period and the third one failed
me twice. I was lucky~ only because I had the warranties. That being said, they replaced each of my defective NVidia chip MB with the SAME defective MB,
hence the multiple failures over the waranty period.
After these incidents, and in each case I spoke with supervisors (all of them having their heads up their @ss) they still to this date refuse to acknowledge
this problem as there fault and in all these types of cases, they make all customers run through the gauntlet before they will even consider a repair for your
laptop.
As I said, I was lucky, I had warranties on my units. For those of you that have laptops that are out of warranty that may possibly get a FREEBIE FIX, realize this:
This is NOT A FIX!!~they only replace your faulty Nvidia chip MB with the SAME defective MB. This is only a bandaid solution. IT will fail again - GUARANTEED!!
After these incidents, I recommended to my clients to no longer purchase any DELL units because of this fiasco and how they treat their customers.
Lucky for me, they continue to follow my recommendations.
DELL is HELL~ Just look at this forum as an example....when was the last time they even responded
to any of these complaints.... there are plenty of other forums that continue to voice the same concerns here.
I cancelled many $$$$$ orders with them and they know this. In my line of work I continue to keep all my clients informed of their shady past practice~
in fact, there is presently a pending class-action lawsuit against DELL here in Canada based on a similar situation involving their laptops that was approved
earlier this year. There are plenty of other laptops in the market that will outclass DELL.
Also, all of you should know that (in my line of work) I did find a relatively inexpensive FIX $250 cdn (outside of DELL, of course as they've stil got their head up their @ss) based out of
the westcoast in Canada. Cheaper than DELL and a reliable shop that has the proper equipment and knowledge to replace the NVidia chip on the MB (so long as the MB has not been damaged).
The problem lies with the original design - the way the NVidia chip has been soldered onto the MB.
Dont be fooled by DELLS offer of a freebie fix - it's only a bandaid that WILL unravel quickly.
I’m spreading the word of Dell Hell
