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Poorly designed Dell Studio 15
I bought a Dell Studio 15 because it was one of the two or three red laptops available on the market from a reputable retailer. I purchased the Dell but was dismayed to find a strange watermark over the keyboard - image shown at the end of the mail.
Unfortunately this turned out to be a design feature, but needed to make multiple queries to the Indian call center before I got through to someone who understood what I was trying to explain, but had to wait for This design aspect is not advertised under the design tab of the studio product features, despite a large closeup of the keyboard (note: no strange contours).
http://i.dell.com/images/global/produ...
All I want to do is get this model replaced with a product red, and not have to pay for the return as the mistake is with dell's misadvertising of the product that lead to the issue in the first place.
Unfortunately this turned out to be a design feature, but needed to make multiple queries to the Indian call center before I got through to someone who understood what I was trying to explain, but had to wait for This design aspect is not advertised under the design tab of the studio product features, despite a large closeup of the keyboard (note: no strange contours).
http://i.dell.com/images/global/produ...
All I want to do is get this model replaced with a product red, and not have to pay for the return as the mistake is with dell's misadvertising of the product that lead to the issue in the first place.
I’m bummed
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Inappropriate?digiguru:
I'm the Dell Digital Life Liaison and would love to touch base with you in order to get more information on your order. If the product doesn't suit your needs and/or if there is some discrepancy in regards to how the order is advertised, I'd love to hear from you.
Send me an email at christopher_byrd (@) dell dot com to include your Dell Order Number and/or Service Tag and I'll be happy to work with you. =)
Regards, -
Inappropriate?Thanks for the response Chris. I've emailed you details, but it's really all in this posting. I am very happy with your turnaround time here, it's considerably faster than the callcenter, which is only open during office hours during a working week, making it very hard to make contact with them.
I have also addressed the issue with the webteam online through the "report an error with this page" tool. Their response was to ask how I got the error, but the issue is with the content, not the process.
I’m feeling less aggressive
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Inappropriate?Chris is dealing with my problem, he's informing the right teams and controlling communication alot more effectively.
Dell is not a bad company, and I'm pleased with the overall business, there is just a problem in communicating with the call center.
I’m content
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