Reported Dell for failure to provide Next Business Day Service.

after spending the last week posting every day to the dell unresolved issue board and chatting online with techs who can only say "i'm sorry" I decided to report dell to the Better Business Bureau. Within 6 hours I got a response saying they have reviewed my case and now Dell has until 11/2/09 to respond. My fingers are crossed that something useful will become of this. Maybe if we all try this, we can force Dell's hand.
Wish me luck.