Shipper stole computer but Dell punishes Me!

I recently purchased a laptop for Dell Outlet. The company shipped me an empty box. My laptop was probably stolen by someone at DHL. Dell picked the shipper and doesn't give the customer any choice in the matter. To resolve the situation Dell says it can ship another unit in 8 days. That has since been extended to 16 days because the three people I spoke to a Dell were wrong and should have told me 16 days from the beginning. I wrote to the company on day 12 when I found this out and on day 13 they responded and said they would try to expidite the order. So now three weeks after I PAID for the unit I still do not have one. I guess if you buy a refurb unit you get refurb service too! I am still waiting for my unit. Why I am being punished I do not know. If dell contracts with unreliable shippers, knowing their bad reputations, why are Dell customers made to suffer unreasonable amounts of time before getting the units they pay for? Order 401430438