Why don't they recall them??

Hello Mohd,

You are so full of it. Let's talk about your comments first and then I'll comment on Patricia's post.

You clearly state: "Hi friend
Let me inform you something here.
Dell sells thousands of XPS computer everyday but very few people have this type of issue... "

You do not clearly state what issues (there are many) that Dell deals with.

You state that
..."Even I use a Dell XPS m1330 laptop but I never had any issue with my comp and it is working as it is design to work though I am using it from past 15 months I never had any issue with it... "

Let me ask you, are you using one with the NVidia GeForce CPU on the MB or the integrated MB??
If you're using the latter (integrated), then I would believe your story. But if you're using the former MB, then read here:

http://getsfn.com/dell/topics/dell_xp...

AND then make a contributing comment in THAT forum...

THERE ARE MANY others in the forum that are dissatisfied....

WHY have you as a DELL EMPLOYEE chosen ONLY to answer this particular complaint. WHY NOT ANY of the others (as in the one I cited above???)
I see in your profile that you've responded to a "few other" issues like battery problems....

I challenge you to comment on the link above......

Here's the reality Mohd...(sorry to crush your dreamworld)..

Regarding Patricia Vessy's comments on the MB:

As a purchase agent for clients across Canada, I have owned and operated 3 Dell XPS M Series laptops that have the defective NVidia chip MB.
All three of them failed within the warranty periods that I owned them. 2 of them failed 3 times in the warranty period and the third one failed
me twice. I was lucky~ only because I had the warranties. That being said, they replaced each of my defective NVidia chip MB with the SAME defective MB,
hence the multiple failures over the waranty period.
After these incidents, and in each case I spoke with supervisors (all of them having their heads up their @ss) they still to this date refuse to acknowledge
this problem as there fault and in all these types of cases, they make all customers run through the gauntlet before they will even consider a repair for your
laptop.
As I said, I was lucky, I had warranties on my units. For those of you that have laptops that are out of warranty that may possibly get a FREEBIE FIX, realize this:
This is NOT A FIX!!~they only replace your faulty Nvidia chip MB with the SAME defective MB. This is only a bandaid solution. IT will fail again - GUARANTEED!!

After these incidents, I recommended to my clients to no longer purchase any DELL units because of this fiasco and how they treat their customers.
Lucky for me, they continue to follow my recommendations.

DELL is HELL~ Just look at this forum as an example....when was the last time they even responded
to any of these complaints.... there are plenty of other forums that continue to voice the same concerns here.

I cancelled many $$$$$ orders with them and they know this. In my line of work I continue to keep all my clients informed of their shady past practice~
in fact, there is presently a pending class-action lawsuit against DELL here in Canada based on a similar situation involving their laptops that was approved
earlier this year. There are plenty of other laptops in the market that will outclass DELL.

Also, all of you should know that (in my line of work) I did find a relatively inexpensive FIX $250 cdn (outside of DELL, of course as they've stil got their head up their @ss) based out of
the westcoast in Canada. Cheaper than DELL and a reliable shop that has the proper equipment and knowledge to replace the NVidia chip on the MB (so long as the MB has not been damaged).
The problem lies with the original design - the way the NVidia chip has been soldered onto the MB.

Dont be fooled by DELLS offer of a freebie fix - it's only a bandaid that WILL unravel quickly. ( Delete or Edit)