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XPS m1730
I realize I have posted this once before but it recently occured to me that my problem won't come up in the search rankings if DEAD is the first word. So, at the risk of repeating myself here goes.
I am the unhappy owner of a $5k Dead Dell XPS 1730m. My warranty expired in January of this year and now I have a boat anchor I'm still paying for! I contacted Dell Tech Support(?) and after being transferred 4 times, repeating my service tag # and problem, I was finally told that I would have to pay $50 for an "over the phone diagnostic" WTF? This is ridiculous. It died without any warning. The laptop fails to power up with the battery in or out and with ac applied or not. No flash of life - nothing. The ram has been reseated, nothing. The led on the power supply stays lit right up to the point that it is connected to the laptop and then it goes out. I've read of some of the other problems people have experienced. I wonder if these problems are more than symptomatic. It sounds like there are bigger quality control issues here. My laptop seldom leaves the house and when it does it's in a rigid case! How can it just fail? My service tag, for anyone who would like to respond, is: 988YCF1.
Update: After being on this site I decided to contact XPS tech support, again. When I called I described my problem (again) and explained to the tech that this was a known issue, he hung up! I called back and this time I asked the tech to not hang up on me. I explained my problem all over again. He decided to transfer me to to OOWR. I once again explained my problem to a new and more aggressive tech who would not acknowledge this as a known issue. I explained that this blog is monitored by Dell and is a known issue since Dell has repeated replaced or repaired out of warrant XPS laptops. He denied all knowledge and told me that to get the laptop repaired would be $500 plus tax for a new mainboard. How did he know that the MB was the problem?
To date I have inundated Mr Dell and his corporate management with e-mails high-lighting my problem, to no avail!
I am the unhappy owner of a $5k Dead Dell XPS 1730m. My warranty expired in January of this year and now I have a boat anchor I'm still paying for! I contacted Dell Tech Support(?) and after being transferred 4 times, repeating my service tag # and problem, I was finally told that I would have to pay $50 for an "over the phone diagnostic" WTF? This is ridiculous. It died without any warning. The laptop fails to power up with the battery in or out and with ac applied or not. No flash of life - nothing. The ram has been reseated, nothing. The led on the power supply stays lit right up to the point that it is connected to the laptop and then it goes out. I've read of some of the other problems people have experienced. I wonder if these problems are more than symptomatic. It sounds like there are bigger quality control issues here. My laptop seldom leaves the house and when it does it's in a rigid case! How can it just fail? My service tag, for anyone who would like to respond, is: 988YCF1.
Update: After being on this site I decided to contact XPS tech support, again. When I called I described my problem (again) and explained to the tech that this was a known issue, he hung up! I called back and this time I asked the tech to not hang up on me. I explained my problem all over again. He decided to transfer me to to OOWR. I once again explained my problem to a new and more aggressive tech who would not acknowledge this as a known issue. I explained that this blog is monitored by Dell and is a known issue since Dell has repeated replaced or repaired out of warrant XPS laptops. He denied all knowledge and told me that to get the laptop repaired would be $500 plus tax for a new mainboard. How did he know that the MB was the problem?
To date I have inundated Mr Dell and his corporate management with e-mails high-lighting my problem, to no avail!
I’m Pissed!
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