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xps m1730 dead AGAIN- HELP Please!
Attn John who helped me 6 months ago- I need help again- I need to give D another day to respond. But I wanted to touch base with you- to see what you can do to expidite a Full and complete REFUND of what I paid for original computer- per agreement with D on May 1 2009 - also posted here by me as supermom_of_4 - topic is Bad computer out of the box Help please-
It has now been about 4 1/2 months since receivin the New tested computer from D in REC - it was fine for a few months then it overheated-
here is the story now
May 2009 replacemnt #8 XPS 1730 (computer #9)
Problems started with this computer Jun 2 2009- I resolved these myself.
Heatsink/Fan/keyboard, pwr supply replaced about September 14, 2009
two weeks later problems started again
Before the computer could go to the depot Dell took 10 days to fix the problem with my warranty
Sent computer to Depot two weeks ago got it back yesterday-
keyboard/motherboard/fan/video card replaced
Computer is overheating/ the fan is running loud and when it is on, the computer does not respond/ keyboard has two keys that are hanging on by thread and it hangs for nearly 5 minutes on start up (this is with SSDs)
I was on the phone literally from 12:25 to 430 yesterday tryin to get DELL to resolve this problem.
I was told that the computer needed Keyboard/Fan/ heatsink/video card replaced.
but based on the burning smell it is not safe to use- so maybe a replacement- I went through the history and the tech Supervisor Mark finally understood where I was coming from.
At what point do you say enough is enough and demand a refund- I am at that point-
From what I understand Dell is not making the XPS 1730 system anymore (as of July 2009)
The Alienware M17 is the exchange model now for the XPS 1730
this computer was reviewed by cnet in july 2009 and received good reviews but many of the customer reviews are very bad.
Based on the agreement of May 1, 2009 with David, I asked for a refund.
I was told that the case has been escalated to David and he would call today
The G key just completely broke off.
I am waiting for the call and I hope that a quick resolution will be made.
Jeanette
It has now been about 4 1/2 months since receivin the New tested computer from D in REC - it was fine for a few months then it overheated-
here is the story now
May 2009 replacemnt #8 XPS 1730 (computer #9)
Problems started with this computer Jun 2 2009- I resolved these myself.
Heatsink/Fan/keyboard, pwr supply replaced about September 14, 2009
two weeks later problems started again
Before the computer could go to the depot Dell took 10 days to fix the problem with my warranty
Sent computer to Depot two weeks ago got it back yesterday-
keyboard/motherboard/fan/video card replaced
Computer is overheating/ the fan is running loud and when it is on, the computer does not respond/ keyboard has two keys that are hanging on by thread and it hangs for nearly 5 minutes on start up (this is with SSDs)
I was on the phone literally from 12:25 to 430 yesterday tryin to get DELL to resolve this problem.
I was told that the computer needed Keyboard/Fan/ heatsink/video card replaced.
but based on the burning smell it is not safe to use- so maybe a replacement- I went through the history and the tech Supervisor Mark finally understood where I was coming from.
At what point do you say enough is enough and demand a refund- I am at that point-
From what I understand Dell is not making the XPS 1730 system anymore (as of July 2009)
The Alienware M17 is the exchange model now for the XPS 1730
this computer was reviewed by cnet in july 2009 and received good reviews but many of the customer reviews are very bad.
Based on the agreement of May 1, 2009 with David, I asked for a refund.
I was told that the case has been escalated to David and he would call today
The G key just completely broke off.
I am waiting for the call and I hope that a quick resolution will be made.
Jeanette
I’m mad and wont take it anymore
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Inappropriate?Hi Jeanette-
Yes, I remember you. I'm sorry you've had so much trouble with this.
While I can't really expedite any exchange or refund, nor can I really promise one (I'm not a service technician), I can ping David and see what I can do to grease the cogs. -
Inappropriate?John,
I got an email from David yesterday stating that he processed the refund request. I then got an email from the refund dept. with instructions.
so the wheel is running.
.
And there are at least two Dell employees that are wonderful and that have been very helpful.
I am quite sad that this has happened to this computer because I dont have a computer now. and that is a big problem- and with out the funds in my hand I am unable to get a replacement-
If you could just keep an eye on the process and keep it moving I would greatly appreciate it.
I am in the process of backing up all the stuff off the computer and because of the overheating, etc- Its taking a bit of time-I will ship computer back today-
Thank you- now I just wait,
Jeanette
I’m frustrated
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Inappropriate?John,
computer shipped to Dell this morning- It should arrive on Nov.12,2009.
Eiko,
after 9 computers withso many problems my children now know the insides of laptops and are able to correct the onsite tech if they do something wrong like not grounding themselves or leaving a ring on that could damage the inside of the computer.
jeanette
I’m ready for refund
EMPLOYEE
