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Feature Request: Post comments to a message via email
Did a search but did not see this brought up. Have you considered adding the functionality that allows a user to respond directly via email to a system notification of a message and the contents of that email are then entered into DeskAway as a message comment? They rolled this out with Basecamp in April and it's awesome. Thoughts?
I’m hopeful
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I like this idea!
Tell me when this idea gets some attention.
The more people who like this idea, the more it gets noticed.
The more people who like this idea, the more it gets noticed.
The company has this in progress.
Create a customer community for your own organization
Plans starting at $19/month
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Inappropriate?Yes, this is in our development pipeline. Stay tuned :-) We will add email functionality for Issues as well as Messages.
Is there any added features (within this email feature) etc. that you want us to consider that would simplify collaboration even more?
I’m excited
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This is one of the best points
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Sal:
That is good news! What is the timeline you think?
The ability to attach documents to these emails would be great as well (and the docs would be automatically uploaded to the system).
Thanks!
Lynn -
I would love to add some sort of approval function based on email. Maybe with options like Approve, Approve with Comments, Reject, and Reject with Comments.
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Inappropriate?Yes, file attachments will be extracted from the email and uploaded to the file section of your DeskAway account. We are currently in very early stage planning. When I have a better idea of the time line I will surely post it here. Thank you for your patience.
I’m excited
1 person thinks
this is one of the best points
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Inappropriate?Is there an ETA on this feature.
It's almost a deal breaker for us; we really want to encourage collaboration with our customers.
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Inappropriate?Within 2 months for sure - develop prototype, test, integrate, test and then take live.
I’m excited
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Inappropriate?Love this idea too having migrated from B*******! The ability to attach files in emails sounds great!
I’m looking forward to it!
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Inappropriate?Is the possibility of updating/adding tickets through email also part of this idea? just curious if we can link our customer service email directly to issue tracking in deskaway. Or another way being the ability to convert any message to an issue
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Inappropriate?We would also love email functionality... especially for Issues! If Team members could email a deskaway.com address to add Issues to a Project, life would be bliss.
If in the body of the email text, the system could parse for [Project][Issue][Team member][summary of issue] and use this to assign a new issue on a specific project to a team member... well I might just wet myself
Are there any updates on email functionality (he said hopefully)?
I’m holding it in
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Inappropriate?Yes, email integration with tasks, issues and messages is the next thing we are working on. Currently, in early stage development.
It got delayed a bit but it is very very high on our priority list now. Our internal goal is to release it before March 31, 2009.
I’m excited to be email-integrated
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Inappropriate?Lots of great updates today, I was hoping to see this idea implemented as well. I truly think it will help me migrate email users to deskaway. I'd be interested in an update if you get a chance.
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