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I haven't been able to log in for the past 3 hours
Can not log into our account! What is going on?
I’m frustrated and not happy
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Inappropriate?Same, nobody can get into our DeskAway site, and one of our programmers has concluded the login is easily hackable while he was poking around trying to figure out the cause of our site being down.
I’m frustrated
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Inappropriate?I am really sorry for what happened on Friday. Since the server did not go down we were not alerted, and it was early morning in Mumbai. I truly apologize for this incident. There is no excuse, but DeskAway has had no downtime since inception -- and since this has never happened before, there was no precedent to this. Having learnt from this, I am working on setting up a system in place so that users of DeskAway can get support 24/7. I appreciate your bearing with us. Again, sincere apologies for all the inconvenience caused.
I’m extremely apologetic!
EMPLOYEE
