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DirecTV needs to get on this site and learn customer service Last reply on May 08, 2008 05:07.
so i call directv tonight when my dvr box is hung-right in the middle of the patriots playoff game. being a veteran of directv issues (i've had my settop box fail 4 times in 2 years), i had already tried to unplug the box, etc to get the problems to go away. the directv tech support guy actually asked me "are you sure you unplugged the box"...and we were off to the races from there. will only send me a refurbished box to replace this one, wouldn't do anything to try to get a box to me quick-it will come late this week, not even a credit for the pay per view movies that i paid for on the failed box. they locked me into a contract extension when i had them send me the hd dvr boxes 6 months ago-so i'll deal with these guys for 12 more months and switch to cable. or perhaps by then hulu or appletv or other will be far enough along that i don't need to deal with this duopoly... -
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