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Be cautious about upgrading your server. Did so with a new IP address and my site has lost most of its content. After hours of troubleshooting I realized that when I remove the idxpress plugin the content comes back. Have reported the issue to DS and they are still "working on a solution". Having the site down for 4 days is not good for business!

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Robert Larson (Customer) August 30, 2010 22:45

Rob and I got this addressed on the phone, but just so others know...

The issue here was unrelated to the server change, but instead had to do with a conflict between the dsIDXpress widget and another plugin or theme being used on the site.

You were using our "Listings" widget in your sidebar to showcase the top 16 latest listings for your office. Some other plugin or possibly your theme was limiting the characters or lines of code our widget would display... so some of the necessary closing tags (like: and ) got truncated. As a result, your page content was displaying really wonky.

I've edited your "Listings" widget so that it now shows only the 10 latest listings, which looks like it keeps the widget code within the limit that your other plugin or theme is imposing, and everything loads fine now. Try to keep the number of properties shown low (10 seems to work well) until you figure out what the other plugin is that is limiting the amount of code our widget can generate.

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good solution! good solution! (undo)
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Rob and I got this addressed on the phone, but just so others know... The issue here was unrelated to the server change, but instead had to do with a conflict between the dsIDXpress widget and another plugin or theme being used on the site. You were using our "Listings" widget in your sidebar to showcase the top 16 latest listings for your office. Some other plugin or possibly your theme was limiting the characters or lines of code our widget would display... so some of the necessary closing tags (like: </li> and </ul>) got truncated. As a result, your page content was displaying really wonky. I've edited your "Listings" widget so that it now shows only the 10 latest listings, which looks like it keeps the widget code within the limit that your other plugin or theme is imposing, and everything loads fine now. Try to keep the number of properties shown low (10 seems to work well) until you figure out what the other plugin is that is limiting the amount of code our widget can generate.

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Rob Peterson August 31, 2010 17:23

Thanks for the help! It was nice to speak to someone that could figure out what was wrong.

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good solution! good solution! (undo)
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Thanks for the help! It was nice to speak to someone that could figure out what was wrong.

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youknowrealestate August 31, 2010 19:13

Thanks R.L.

We limited our widget to 10 listings to fix a blemish as well. The symptom occured after Josh and Grant reported a similar issue in another post.

Keep up the awesome support!

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good solution! good solution! (undo)
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Thanks R.L. We limited our widget to 10 listings to fix a blemish as well. The symptom occured after Josh and Grant reported a similar issue in another post. Keep up the awesome support!

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