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Fax out not working
Tried sending a fax today, it has worked in the past--this time I simply received a generic "Success!" message, but nearly two hours later no indication of a successful send.
On a side note--is there a way to report on the status of "Sends"? Just so it isn't a black box, even a simple log of "Started sending..." would be better than what's currently there (nothing!)
On a side note--is there a way to report on the status of "Sends"? Just so it isn't a black box, even a simple log of "Started sending..." would be better than what's currently there (nothing!)
I’m frustrated
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Tell me when someone solves it.
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The company marked this problem solved.
The best solution from the company
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Hey Jonathan,
This has been fixed.
Best,
Peter F.
The company says
this solves the problem
Create a customer community for your own organization
Plans starting at $19/month
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Inappropriate?I haven't heard anything on this, and it is actually an important part of my workflow (and the only reason I paid for an account with drop.io). Any feedback, or chance to get this working again?
I’m annoyed
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Inappropriate?Hey Jonathan,
Very sorry for the delay. We know how important this feature is to a good cross section of our community (we actually use it a lot too).
Our fax service is up and running but the notification icons are not for some reason. We're looking into this now and will hopefully have a fix very soon.
Thank you for your patience while we get this in order.
Best,
Peter F.
drop.io
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Inappropriate?Thanks for the feedback, Peter. I've used the "Send | Fax" option several times since I posted the original, and still i haven't received fax (though I have received faxes from other sources). Any thoughts?
I’m undecided
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Inappropriate?Peter, I'm afraid I can't wait any longer. I can't use drop.io for my particular workflow, so I'm switching to a different service. Good luck, and I'll check in from time to time to see if I can resume using drop.io.
Suggestion: an outbox that shows your send status for all sends, and some history.
I’m disappointed
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Inappropriate?Jonathan,
Fax notifications will be live on our site sometime early next week.
Again, very sorry for the delay and the trouble.
Kind regards,
Peter F.
drop.io
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The company says
this solves the problem
EMPLOYEE
