Get your own customer support community
 

Your attitude towards users

The last step of the setup process needlessly hard to opt-out of. Deleting text from a text box (that doesn't look like a text box) is a much worse than having a big "YES" and "NO" button.

Honestly, it's unintuitive and looks like it was designed so users would accidentally tweet about your app, which should be troubling to potential users. And seriously? You want users to tweet that Droplr is the "coolest new Mac app" before they even use it?

Furthermore, if you dangle an incentive like "1GB extra space!" before users, people who want the extra space will do it, and discerning people who take time to evaluate software will not. Is this how you see your users? Simpletons who can be tricked into promoting your application for a small reward? I guess it might work in the short term.

I've uninstalled Droplr for now. Not because it's useless or because it's low-quality, but because the attitude expressed toward the users shown in your application speaks volumes.
 
sad I’m frustrated
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