Your attitude towards users
The last step of the setup process needlessly hard to opt-out of. Deleting text from a text box (that doesn't look like a text box) is a much worse than having a big "YES" and "NO" button.
Honestly, it's unintuitive and looks like it was designed so users would accidentally tweet about your app, which should be troubling to potential users. And seriously? You want users to tweet that Droplr is the "coolest new Mac app" before they even use it?
Furthermore, if you dangle an incentive like "1GB extra space!" before users, people who want the extra space will do it, and discerning people who take time to evaluate software will not. Is this how you see your users? Simpletons who can be tricked into promoting your application for a small reward? I guess it might work in the short term.
I've uninstalled Droplr for now. Not because it's useless or because it's low-quality, but because the attitude expressed toward the users shown in your application speaks volumes.
Honestly, it's unintuitive and looks like it was designed so users would accidentally tweet about your app, which should be troubling to potential users. And seriously? You want users to tweet that Droplr is the "coolest new Mac app" before they even use it?
Furthermore, if you dangle an incentive like "1GB extra space!" before users, people who want the extra space will do it, and discerning people who take time to evaluate software will not. Is this how you see your users? Simpletons who can be tricked into promoting your application for a small reward? I guess it might work in the short term.
I've uninstalled Droplr for now. Not because it's useless or because it's low-quality, but because the attitude expressed toward the users shown in your application speaks volumes.
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This reply was removed on 12/15/09.
see the change log -
Inappropriate?You guys are crazy. If you actually read it, it's clearly opt-in/opt-out, and the only reason it's a text box is so that you can say whatever you want. You don't have to say it's the "coolest new mac-app," you can say "trying droplr it seems really stupid" if you really wanted. If you're too lazy to read what it says or change the tweet to what you want then that's your own damn fault.
1 person says
this solves the problem
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Inappropriate?Jm9760, you're making excuses.
It's not a clear opt-in/out. There is no simple way to opt-out. You have to perform two actions to opt-out which are not immediately apparent. With the very rich user experience in the rest of the app, I expected better. A "no thanks" button would make opt-out easy.
Instead of a "no thanks" option, the developers included fine-print instructions to opt-out. That's not easy. That's like saying being a lawyer is easy because all you have to do is read what the law says. The goal of UX is to make the user's desire easy to achieve. It is not easy to opt-out.
To be clear, I have no problem with the text box, except it does not look like a text box, and is therefore unintuitive to delete text from. I am fine with the Twitter-posting features for the users that want that sort of thing.
I’m frustrated
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Inappropriate?I think this is unreasonable. the app does not trick anyone, or try to force you to do anything you don't wish to do. It's a free app providing free server space - I think a promotional tweet is a very, very small price to pay.
1 person says
this solves the problem
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Inappropriate?Whether it's free or not is immaterial. If their users have a problem with their application, the users should let the developer know. Isn't that what this Get Satisfaction page is for? If they didn't want feedback they wouldn't have this support website.
Droplr doesn't trick anyone intentionally. I went a overboard on the title "your attitude towards users". I seriously doubt anyone at Droplr intentionally designed it this way. But the way it's currently designed is not simple nor easy to use, and there's no rebuttal or excuse for bad design.
It doesn't force you do to anything, but it sure doesn't make it easy to for the user to choose between opt-in or opt-out. How is that to the benefit of users? Or even Droplr?
Since Droplr makes sharing files with friends easy, should not that same measure of interaction design and experience find its way to this simple setup screen?
I'm letting them know so they can make the application better. How is that unreasonable? -
Inappropriate?"I seriously doubt anyone at Droplr intentionally designed it this way. But the way it's currently designed is not simple nor easy to use, and there's no rebuttal or excuse for bad design."
I disagree, I'd be willing to bet it was designed exactly this way, probably with the intention of weeding out people who begrudge the developers any form of publicity or payment for what, to my eye, appears to be a superbly crafted tool.
2 people say
this solves the problem
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Inappropriate?I am happy to pay Droplr for space. I am a software developer myself and have no problems supporting fellow Cocoa developers.
I'm more than happy to pay for Droplr, but I don't necessarily wish to publicize it before I use it. That sounds like the kind of user you don't want to weed out. -
Inappropriate?So you're gripping and bitching about haveing to read another line of text, thats prominently displayed /right under/ the text box and in what appears to be size 10 or 11 font which is an interface standard for "subtext". If this qualifies as fine print, I'd like to see what you think about the 50+ warnings written in size 4 font on the computer you're using.
1 person says
this solves the problem
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