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The ticketing system should be searchable.
The ticket system is pretty dumb. I can't search it. When I want to sort by status with the unresolved stuff at the top I have to click twice, and it doesn't remember my sort choice the next time. I can't mark a ticket I created as 'resolved' myself.
I'm sure this ticketing system must have been chosen for the features it offers the EY support staff, because it's not very satisfying for the customers.
I'm sure this ticketing system must have been chosen for the features it offers the EY support staff, because it's not very satisfying for the customers.
I’m frustrated
3
people like this idea
I like this idea!
Tell me when this idea gets some attention.
The more people who like this idea, the more it gets noticed.
The more people who like this idea, the more it gets noticed.
The company has this in progress.
Create a customer community for your own organization
Plans starting at $19/month
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Inappropriate?Hi Dav,
We *really* feel your pain on this. The current ticketing system was chosen in a moment of painful necessity. It's hard to think of a ticketing system that is less friendly to use.
We're working on replacing the current ticketing system with one that is less hostile for everyone who has to use it on a daily basis. I don't have a firm date for you, but like all things in the web 2.0 world, it's "any day now".
I’m sympathetic
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Inappropriate?Hi Randall,
I kind of figured it was something like that, just wanted to throw my thoughts out here in case it helps shift any priorities.
I’m hopeful
EMPLOYEE
