Loading Profile...
Welcome!
This is a space for an open conversation between you and other people with interests and passions in this company or organization. Sometimes representatives from the company or organization may take part in the conversation too.
This is a place for real people to get the most from their products and services, and for companies to get real with their customers. It isn't a collection of generic responses, but rather a community that collaborates on answers, solutions and ideas through conversation.
The community here isn't owned by any one person, company or organization. It is brought to life through the care and feeding of all the participants.
If you need some help getting started, go here. And be sure to go here to check out our community guidelines for some simple ground rules.
For questions, comments, ideas or anything you want to say to or about Satisfaction, please go here.
This is a place for real people to get the most from their products and services, and for companies to get real with their customers. It isn't a collection of generic responses, but rather a community that collaborates on answers, solutions and ideas through conversation.
The community here isn't owned by any one person, company or organization. It is brought to life through the care and feeding of all the participants.
If you need some help getting started, go here. And be sure to go here to check out our community guidelines for some simple ground rules.
For questions, comments, ideas or anything you want to say to or about Satisfaction, please go here.
Follow this discussion to get notifications on your dashboard.
Create a customer community for your own organization
Plans starting at $19/month
-
Inappropriate?Thank you Amy - I'm excited to start engaging my customers in conversations here. It's a great service you have.
I’m happy
-
Inappropriate?You're welcome, Don. If you haven't done so already, I suggest you visit this page of your admin section to find some solutions for pointing your customers to your Get Satisfaction site.
I’m glad you're here
-
Inappropriate?Amy - thank you for this link; I didn't know about the Help Center that I can implement on my own site. Amazing! I'm going to try this out.
BTW, I recently posted an article about Customer Service on my blog where I highlighted GetSatisfaction and got a lot of interest from it.
I met Thor at the iPhone BarCamp in San Francisco about 1yr ago and that's where he introduced me to GetSatisfaction.
Thanks again for being proactive with new members.
-Don
I’m thankful
1 Comment
Add a comment
-
Hi Don - I fixed your link as it was going to a "Page not found" page. And cleared that comment above since I saw that you decided to use the "reply" field instead so you could format. :) -
Inappropriate?Don, great article. You've said it very well. Right in line with a talk that Thor & Lane (my co-founders) frequently give -- Customer Service is the New Marketing. We even had a one-day summit earlier this year on this topic. Thanks for the mention in your post.
And here's some more info on Help Center.
Good luck and feel free to post here if you have questions or need help with anything.
I’m a firm believer in creating "Wildly Happy Customers"
-
Inappropriate?Thank you Amy. I've got the help center up and running now for Expand2Web. This is an excellent idea and solves my problem of wanting to offer customer support and forums on my site. Thank you!
I’m fired up!
1 Comment Add a comment
-
Wow -- what a speedy turnaround on that! Looks great! Let us know how else we can help you.
-
Inappropriate?All set up - and ready to help :-)
EMPLOYEE
EMPLOYEE
