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I have had MAJOR problems with Expedia. In August they changed a flight on me, so I had to cancel it. They said they would refund in a month. (Call 2 hrs). A month later I called them to see where the refund was. They said it would come in 2 months. (Call 1 hour). In 2 months I called and they said they were trying to get a hold of the airline. (Call 1 hour). The Next day I called again and the called the airline and then another airline, and then said I'd receive my refund in 3 months. (Call 2 hours). 6 hours later I still have no Money, and have doubts I ever will. Expedia does not follow through and does NOT look out for their customers.

I booked and paid for a sixt car rental through Expedia £245.71 (28/6/08) rental date 16/7/08 - 27/7/08. The car was fine and I returned it, clean, undamaged and full of petrol to Sixt's closed office at Perpignan airport at 9pm on 27/7/08 putting the keys and some paperwork through the slot in their counter. On my next (August) visa bill Sixt had withdrawn £310.71 mistakenly for the same rental during the day on the 27/7/08, before I had returned the car to a deserted office at 9pm. I asked Expedia as my agent to sort it out. They spoke to Sixt UK who said the money was for damage to the car, there was no damage and there has been no supporting paperwork from Sixt to suggest otherwise. Sixt took the money from my account before I had returned the car so do they have some sort of magic looking glass that can see into the future? As the office was closed at 9pm on the 27th, nobody could have seen the undamaged car until the 28th, they took the money from my account on the 27th!!! and rather than admit it was simply a booking error, they blamed it on non-existent damage. When Expedia spoke to Sixt, they didn't even know which make or model I had hired, this really is theft by what I thought was a reputable company. My car hire has cost me in excess of £550 which must make Sixt the most expensive car hire company in Europe. My Sixt confirmation number: 3533248213, the funds were withdrawn from my visa account in Paris. I am now unemployed, I have not cleared this spurious amount from my visa account, with charges it is now up to £336.02, I am extremely depressed about the whole situation.

Expedia Complaint Reference Number: X104835918 [ID : 104884062]

The Office of Fair Trading in the UK says that it is an agents responsibility (as they have excepted money for a service) to sort matters out, I have given Expedia since the 22nd August 2008 (when I first registered the complaint) to sort things out, they still haven't. I hope this reaches you, if it does'nt, all I have wasted is my time, just like Expedia has done so far.

Expedia won't allow me to apply a flight credit to a flight + hotel package even though I canceled a package to get the credit in the first place. Now, I can't use a package deal to get a lower price on my trip. This pretty much makes me less inclined to use Expedia since I know a cancellation will result in my credit being treated like a coupon.

EXPEDIA tried to scam me. In 2005 they failed to arrange one of my trips and then lied and lied and lied in order to fraudulent keep 1254.95 U$D for a flight and travel insurance I never had the chance to use.
My case is to gruesome in details that I'm running a website (victimsofexpedia.com). In the last two years EXPEDIA ignored my complaints. Thnaks to my credit card company I could recover the money EXPEDIA tried to robbed but I lost thousands of dollars.

Expedia does not stand behind their products and services. Instead of keeping their "EXPEDIA promise" they prefer to continue their bad business practice.

Expedia.com should be avoided at all costs.

Of course, one of their representatives will probably say to me, "This was in the Terms of Service" but the point is that these types of punitive measures should not be in customer agreements at all.

I decided to cancel a hotel booking I made with Expedia more than two weeks in advance of the actual booking for various reasons, but was given the following message:

You will be charged 34.99 to cancel this reservation.

What? It turns out that reservations canceled at ANY time (even if it is a year in advance of the trip) that were made on Expedia are dinged $34.99. Reservations canceled within 48 hours aren't reimbursed at all.

This is ridiculous, really. I understand punishing me for waiting until last minute to cancel a reservation as a hotel cannot necessarily rebook, but 2 weeks in advance?

That's stupid money.

Then after panic sets in and new arrangements have been made, the original reservation gets confirmed and the buyer ends up with two flights? I know this is confusing but it actually happened and I can explain it in more detail if anyone at Expedia actually cares. Let me know. My phone attempts at rectification were dismal at best.

My e-mail to my blind sister explaining that Expedia and American Airlines can't help. It's a bit long.

I am sure you think that nothing has been done on your problem with Expedia and you will have to pay the $86.00. Well, that is not necessarily the case. I talked at great length, albeit unsuccessfully, with Expedia. They claim they can do nothing, which at this point I am very inclined to believe. They said my, your, our only recourse was with the big and magnificent American Airlines, who really wasn't at all involved in the booking process, only the flying process, which for their part went quite well. Anyway, I called American and a recording told me that my conversation may be recorded for quality assurance. I said to myself, "cool, I hope they do record this." From that recording I got sent to a recorded queue and listened to several other recordings about how important my call was to them, so important I had to wait for several minutes listening to recordings. It was during that wait that I realized they did a lot of recording and not much talking. But alas I did get a person on the phone, a nice lady who listened very attentively, she knew she was being recorded. This nice lady told me that she had no mechanism to stop all the recordings, oops, I mean, she had no mechanism to credit the charge and no ability to grant a travel voucher, which is what I really was hoping for. She also told me the only place I could get anyone to listen to me was through their on-line customer service service. I told her that I called the customer service number several times and got a recording that gave me a recorded menu of other recordings I could listen to and when I chose the recording that most sounded like my problem, you guessed it, I got another recording to end all recordings, literally. It told me that basically all I could listen to today was recordings and that all the customer service representative, not tives, tive, was busy and to try my call later, and I got hung up on by a recording. Now that's customer service. When I told the nice lady about my phone attempts at customer service she said,"oh, you shouldn't have called, you should have sent them an e-mail using their handy dandy customer service inquiry submission section." She really said that, except for the handy dandy part. Her explanation as to why that was better than a phone call actually made some sense. It had something to do with them being able to give the matter the proper attention it deserved. They could look up details of the booking and the flights, they could ponder the magnitude of any misdeeds on their part and if there were no misdeeds on their part what the ramification of telling me to "go take a hike" might be. And after giving the actual problem their consideration they could contemplate over how well I explained my problem, how sympathetic they were to my, your, our situation, how pitiful I sounded as I played the blind card several times in my message, how someone who trusted a mediary like Expedia, which AA must endorse or they wouldn't allow them to book for them, got screwed over by a system so involved that no one, I mean no one, actually understands it all, and whether they were feeling in a generous mood that day and could maybe throw us a bone. Or, whether they were stuck in traffic on the way to work that day, and their boss just scolded them over a bunch of mishandled complaints (he had a stack of texts from recorded conversations she made that week), and she got a run in her stocking on the coffee machine table, and her ARM loan just balooned to the sky, and "hell, it was just that time of the month too, and little whiners like me just don't get candy today cause momma's on the rag and you can take your lousy concerns to a higher authority and God help us all if He traces your complaint back to me." See, the options of how they can handle this situation are many and its all in one person's hands. Did we catch them on a good day or did we catch them on a bad day? Were they happy with the world, or pissed at the sun for coming up? Well, you may not believe this, but I was going to say this whole process may take a few days, which is what they told me. But in the time I was writing this brief note to you I received a reply from the big magnificent American Airlines. I will pause now to read their response. I shall return. Well, well, well. There was a "third possibility" (as Arlo Guthrie says in Alice's Restaurant) that I hadn't even considered. They could sound really nice and offer us the travel voucher and then snatch it right back with bureaucratic mumbo jumbo, the communists. The following is cut and pasted from their response.

Dear Mr. Golden:

We've received your refund request. I am sorry as there have been some communication
problems with the online travel agency that issued your sister's ticket. Our records
show that the ticket was ordered at 7:24 p.m. central time on May 3 and issued within
minutes of that time.

While we can't issue a refund, we would be glad to exchange her unused ticket for a
transportation voucher that could be used to help buy another ticket to travel with
us. Unfortunately, the change fee associated with this ticket actually exceeds the
purchase price of the discount ticket. There is no value left. I am sorry.

Your business is important to us, Mr. Golden, and we are sorry that we have to
disappoint you. Thank you for writing and for giving us the opportunity to explain
our position.

This is an "outgoing only" email address. If you 'reply' to this message by simply
selecting the reply button, we will not receive your additional comments. Please
assist us in providing you with a timely response to any feedback you have for us by
always sending us your email messages via AA.com at
http://www.aa.com/customerrelations.

Sincerely,

Ronald A. Weiss
Customer Relations
American Airlines

So there you have it. You can take your $86 dollar unused ticket and exchange it for a travel voucher in that amount, however, as soon as you book any flight and try to use it they will hit you with a $100 change fee. Net result is you actually pay more. I guess Mr. Weiss lost his winning lottery ticket, or his fantasy football team lost on Sunday, or he just found out his daughter needs braces and he has no dental coverage. Sorry for the bad news, and sorry for ever getting involved, it would have been OK if I stayed out of it. As usual, no good deed goes unpunished. You just can't do anybody any favors anymore. It just doesn't pay to try to help others. The whole world is against me...

Blah, Blah, blah!
Love you,