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Expedia's call center is clearly not in the United States.
I have had to call in to Expedia's call center a number of times. Not to report a problem but to change a reservation or ask a question. Each time I have had a very difficult time understanding the representative due to heavy accents. The call takes 3 times as long due to the language barrier and the fact that many of their lines are scripted. Frustrating!! This affected my usage - now I just use their website to search then call make reservation directly with hotel/airlines.
I’m frustrated!
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Inappropriate?Most of the time these companies use outsourcing as it's hard to get staff for the hours when most of us are not at work, or just not economical to have 100% of staff in the US. If you have something that's more complicated and you can't get it across to the agent, ask for "Tier 2" or "Tier 3" support and they should route you. Most call centers have higher-level agents that have to be same-language speaking to get the job done. Mind, I've had this issue with everything from insurance to big retail websites *cough*best buy*cough*.
I’m hopeful
