Of course Get Satisfaction provides all the basics of a great customer community, but it is the wealth of tools and features that we provide that sets us apart from the crowd.
Focused on OutcomesGet Satisfaction is not about simply creating conversations, but creating value from those conversations - for both companies and customers. Our communities are built around four outcome-oriented topic types in order to ensure resolution. Conversation without value is simply chatter.
A Social KnowledgebaseAs your community grows, so does the collective knowledge about your products and services. Popular topics become FAQs, great ideas get promoted up, and problems affecting many are addressed in one place.
Easily extend a Get Satisfaction community throughout your Web presence via simple widgets like the feedback tab or page.
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Your customers are everywhere! So are we.
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Customers expect to be able to access community from anywhere and any device.
From simple logo swaps to a full reskinning, your community can take on all the aspects of your brand with customization.
A single identity system for many applications that also gives the community owner the ability to control access.
Your employees and champions can play a role with community moderation, ensuring your community grows and prospers.
Integrate your community with external systems and pass topic and user data as part of a unified business process.
Turn topics into leads and help desk tickets with a proven integration capability.
From simple statistics to community health monitoring, analytics dashboards provides comprehensive measurement capabilities.
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Put your brand advocates to work in the community to help support and grow it.
Our platform is available in English, Spanish, French, Italian, Portuguese, German, Dutch and Swedish.
Regulate access and content in your community for beta product support, customer feedback panels, and subscription support, among other uses.