Feedback Tab

Collect and prioritize product-specific customer feedback by adding a feedback tab to any (or every) page of your site.

Features:

• Customizable tab opens into a feedback collection widget when clicked
• Widget fades away when not active
• Each piece of customer feedback becomes a fully actionable topic
• Allows customers to join in and cast their vote to prioritize the collection of ideas, questions, problems, or praise
• Option for customers to post private feedback (which is then sent directly to you via email)
• Includes latent collection of relevant data, including user browser and OS

Collect and prioritize customer feedback on a dedicated page on your site by embedding our feedback page widget.

Features:

• Easily and seamlessly embeds on your feedback or "contact us" page
• Fluid design will "flex" with your site templates so that it can fit almost anywhere
• Each piece of customer feedback becomes a fully actionable topic
• Allows customers to join in and cast their vote to prioritize the collection of ideas, questions, problems, or praise
• Option for customers to post private feedback (which is then sent directly to you via email)
• Includes latent collection of relevant data, including user browser and OS

Satisfaction Search

Search and display community topics on your site, an excellent complement to your existing knowledge base or FAQ.

Features:

• Let customers enter a natural language search query on any page of your website
• Search results from the community delivered dynamically within the widget with links to entire topic thread
• Customer has option enter new topic if it doesn't already exist in the community
• Widget can be customized to specify the number topics that are displayed as search results
• Can be set to display only certain topic types of topics (questions, problems, ideas, praise, or all)

Topic List

Give customers access to community knowledge by displaying community topics directly on your help, support, or product pages.

Features:

• Provide easy access to community by showing what customers are currently discussing in the community
• Option to limit display of topics to a particular product or a particular tag
• Specify how topics will be ordered within the widget for emphasis on new, active, or unanswered topics
• Widget can be customized to specify the number topics that are displayed and the length of the summary text
• Can be set to display only certain topic types of topics (questions, problems, ideas, praise, or all)