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Facebook Complaints, oh how you have bitten the hand that feeds you.. and you know what happens now.

Well I've just about had it. I've had my account disabled for persistant misuse, I have not received one reply from my emails. I 've called the company and sent letters to the editor of every paper that I could think of ... including the local paper in Palo Alto where Facebooks headquarters is.. I think to myself, someone has to take notice.. but nope.

Nothing ... tick tock tick tock.

So i start reading a little more and turns out, Facebook has had a lot of complaints against them. Suprise suprise...

so much so in fact that the Attorney General of NY has ordered them to get an ISSE to investigate complaints. Well I think... Customer relations is not something to be taken lightly, so important in fact that companies who have not focused on this lost their business to other companies who knew that this was their trump. Facebook fails to realize that they can be easily replaced.. because in fact.. the best social utility.. is the internet!!!

Facebook needs an eye opener.

That administrator who so easily disabled your account could have used one of their own applications to have avoided this whole mess. yes .. Instant Messaging. Why did they not warn me there or verify that I was only replying..

Facebook needs a more detailed list of the code of conduct and terms and conditions, so people like me can understand why in the hell their account is gone? for replying to posts and letters? How tell me? Daily limit.. what limit? That s not in there... something must be done.

so I encourage you to contact the only sharpest pen in the can I call the internet.. the Attorney General of NY!

www.oag.state.ny.us/contact.html

I suspect if more complaints arise.. someone will listen.

Good luck!

Facebook needs to Develop Customer service and FAST

I've been waiting two days to hear why my account has been disabled for persistant misuse.. and still no one has contacted me back. I have been reading your forums and sent emails to everyone you could ever imagine. One little thing I noticed that I didnt' see here was on facebooks main page if you go to security, you can post comments to the Independant Safety and Security Examiner. (ISSE) there is a link on the security page. HOpefully.. this independant party will help develop better customer service and better procedures rather than allowing a disgruntled admin with the power to disable your account with one motion.. a better policy to be a guidline. And as well definitions of all these terms of use and code of conduct especially concerning persistant misuse.. (still scratching my head on that one) But better and more crystal clear exactly what are these offenses and what will substantiate a warning.. disable.. or even elimination. I have nnever ever dealt with a company with such poor customer service.. and with terms and codes of conduct that can be so easily altered to fit what they need or require that particular day! Better policies and procedures must be considered.

If facebook is a social tool, and someone like myself who goes online and gets wall posts, letters etc.. pokes,, are you not suppose to respond???? yes yes you are!!!

Ironically, facebook sent me a birthday wish as well and you can ber certain I really didn't care a bit if I'd heard from them... is that considered spam??? Should I report it?

So I urge others to go to Facebook main page then Security and then click on the link (click here) to contact the ISSE. Make a suggestion for better policies procedures, terms, and more clear user guidlines so we know what we've done. And .. that certain response times are imperitive. I suggested online help. Why not? If that admin is there and you're on line and they disable you while you are.. why can't they contact you then?

As well if you are interested and feel you would like to contact the CEO of facebook it is listed in company profile you can find his business number on this link
http://investing.businessweek.com/res...