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13 Reasons your Facebook account will be disabled Last reply on July 08, 2008 07:49.
Here's what we're hearing from people all over the world: Facebook is shutting down accounts of users who are exhibiting any behavior it finds remotely suspicious. As paradoxical as it sounds, "suspicious" often means just using the site too much! Sometimes they warn people and give them the chance to change their behavior, and sometimes the account termination is sudden and permanent. Most of the time the disabled accounts will be turned back on, whether automatically after a cool-down period, or after prostrating yourself to the FB authorities. But sometimes they'll lock it up and throw away the key.
Facebook remains intentionally vague about what "bad behavior" looks like, and so it's no wonder that people get confused, angry or despondent when they get the ACCOUNT DISABLED message. To help people avoid having their accounts disabled, I've listed the most common reasons why people report having their accounts abruptly turned off. Keep in mind, that this list is almost surely incomplete, and until Facebook changes their policy to embrace more transparency and two-way communication we'll have to live with a bit of uncertainty when using Facebook.
Here are the things that (supposedly) will get you kicked off Facebook:
1. You didn't use your real name
Don't try to use a nickname (or initials)in lieu of the name on your birth certificate, because Facebook will find you and spit you out.
2. You joined too many groups
Remember that the maximum limit is 200 groups per user. More than that just looks desperate, don't you think?
3. You posted too many messages on a wall or in a group
Even Guy Kawasaki had his account disabled--in his case for "excessive evangelism."
4. You posted in too many groups, too many user's walls
You may be axed for being too verbose in too many places. That's what spammers do, silly. On Facebook it is better--or at least safer--to be seen than heard.
5. You friended too many people
Not so long ago this was a prime cause of disabled accounts, but Facebook has instituted a maximum of 5000 friends that should protect you from yourself.
6. Your school/organization affiliation is doubtful
The overlords are sometimes not very trusting, and they may accuse you of not graduating from Harvard (or Plum Senior High School). The impertinence! Better have your diploma ready.
7. You're poking too many people
We've heard this from multiple sources, and it's easy enough to avoid. Save the pokes for people you *really* like, as mum always said. But beware the odd FB app that pokes on your behalf.
8. For advertising your app on wall posts
The line between spam and self-promotion is a thin one, but let it be known that pimping your shiny new Facebook app is definitely considered SPAM.
9. Using duplicate text in multiple messages
Some people paste a generic welcome message into friend requests to save time. DON'T DO THIS! It makes you look like a spammer. (Ironically, pro spammers are probably randomizing their messages to avoid this trap)
10. You are a cow, dog, or library
Being a real person is not enough, you must be a homo sapien. Accounts have been deleted for cows, dogs and libraries.
11. You are under eighteen years old
According to one report a user's account was suspended when they suspected her of being under 18. She was required to enter a work email address to prove her maturity, at which point her account was reinstated. [note: other users have pointed out that being under 18 is fine if you're part of a High School group, though underage home schoolers have been told to bugger off]
12. You wrote offensive content
Reports of "sudden death" on accounts have been reported by users who were told they had posted offensive content, but were not provided details of the offense.
13. You scraped information off Facebook
They have a zero tolerance policy for page scraping (i.e. pulling content off their web pages via a script). Unfortunately, they don't have a reliable way of proving it's you who's doing the scraping (IP matching is probably as good as they can get), so you may find this a difficult charge to defend yourself against.
Finally, you may be disabled for no clear reason at all. One Australian member reported this staggering experience:
"I was blocked for a little while because I was 'misusing certain features of the site' Naturally I closely examined their conditions of use etc for some insight as to what I must have done wrong. I couldn't for the life of me find anything...
"Upon request for clarification I was told that they were not at liberty to divulge which features or of course any thresholds of use. Then they warned me not to do it again or I would be banned permanently without recourse to reinstatement."
You have been warned. Remember that the hand of justice is swift and merciless. -
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please help me Last reply on June 27, 2008 16:21.
i never even got to sign in and my account was disabled -
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how to get facebook account back Last reply on June 21, 2008 23:46.
Hi, about mid way through Thanksgiving Break I tried to log on to my facebook account and they gave me a message that my account had been disabled. I know I did not violate any of the terms of use. I don't have 5000 friends or belong to 200 groups. I have sent so many numerous emails but they say the same thing. All the message says is that your account has been disabled for poke reasons, harassment, etc. Then the name of the customer service rep. I get the same message back every time with a different customer service rep. name. I have a security clearance so my employer would have done something if I had something bad on my account. I am not a bad person just a regular college kid. I want my account back and was wondering what can be done, and if that Thor guy can help. Any legal action I can take
Tom McPeek asked this question
on November 29, 2007 03:57.
abdo_salaam
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How should Facebook change its account disabling policy? Last reply on June 20, 2008 00:15.
This open call for ideas is a response to these conversations:
- http://getsatisfaction.com/facebook/t...
- http://getsatisfaction.com/facebook/t...
I think we can all appreciate that Facebook is focused on creating a safe, spam-free environment made up of real people. That's why so many of us are there, right?
But it doesn't make sense for us to go on investing ourselves into a system that will 1.) abruptly terminate our accounts for the merest suspicion of unacceptable activities, 2.) provide scant evidence of our misdeeds, and 3.) give us such vague remedies for resolving in a timely and predictable manner. This kind of system asks us to abandon our online social experience to a closed and authoritarian police state, albeit one that lets me "poke" my friends ;)
I'd hate for Facebook to think that its success is *due* to its closed, top-down processes (rather than despite of them). Either way, I'm sure that the Facebook community can suggest some alternative approaches that will promote FB's core values while still embracing the transparency and humanism that sustains the most vibrant online communities.
What do you think?
Thor Muller asked this question
on October 15, 2007 09:35.
abdo_salaam
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help!ive been disabled from facebook!
hi my friend helped me set up facebook i was on it for 3 days and now they have disabled me?could you fix it please as i have met alot of old friends on there i know im not the only one with this problem regards emily
sweetcheeks reported this problem
on May 03, 2008 16:44.
bill
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When the conversation stops - Facebooks indifference to people who aren't Robert Scoble Last reply on May 31, 2008 09:43.
In the November 2007 issue of Fast company, Mark Zuckerberg was quoted as saying "Facebook users are more engaged with each other. Aren't you more likely to be interested in what your friends are doing".
Nice sentiment, however the reality is that if you are too engaged with your friends then your Account will be disabled.
Why do they claim to be a social network tool, yet when you network with others they ban you.
I received an email on 27th may to warn me that i'd been misusing their service and that misuse "may" result in your account being disabled.
I was sending a number of messages to friends etc which breached a threshold (I couldn't find what this threshold was). sure I saw a pop-up advising that I was sending a lot of messages to friends however it didn't indicate any limits etc that i'd broken or how many more messages I could safely send.
I attempted to use my account again and it's been disabled. From warning to disabled in one fell swoop.
I wasn't spamming people I was batting messages backwards and forwards with people I know, discussing things, you know social stuff.
Can I get a response to my emails sent to warning@facebook.com or press@facebook.com or privacy@facebook.com or info@facebook.com ? No replies from a single person within their Company.
There are two sets of users as seen by Facebook. Their are the likes of Robert Scoble and their is everyone else. Robert Scoble aka scobleizer ran an automated script against the Facebook databases to retrieve data about his friends. This was a blatant breach of their terms of use and he was banned immediately. His account was re-instated pretty quickly after her created a real stink in the blogosphere and across the Net about his treatment at the hands of Facebook. It seems a bit unfair doesn't it that the ordinary person who wants to use Facebook is penalised for not being as well connected as Robert.
I have checked the terms of use and conduct pages and have found absolutely nothing which would indicate that conducting regular conversations with my friends etc. will result in accounts being disabled.
Why would a Company have a feature that they want you to use and then not tell me exactly what those limits are?
I feel that more and more people who use Facebook will become inactive or passive users of the site because of the issues I have described.
Would they rather people moved social conversations away from facebook and left it to people to throw sheep at each other instead?
mikeashworth asked this question
on May 28, 2008 11:15.
J
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!! HELP!! Facebook Disabled... NOW WHAT?! Last reply on May 21, 2008 04:32.
I had my facebook account disabled. it was merely due to writing back too many messges... but I was just replying back. well now my facebook is disabled... loosing contact to over 400 friends. (i have a band... so this is quite important to me). i emailed facebook a few times now... and have yet to receive a response. how long does it take for facebook to actually ready my email and be of assistance to consider re-activating? what do you think the chances of them reactivating it are?
IndieRocknRoll asked this question
on March 31, 2008 19:40.
J
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disabled account Last reply on May 30, 2008 23:47.
my account was disabled from facebook with no reason why.i have email them with no response how do i get my account back?
crystal arsenault reported this problem
on October 09, 2007 23:30.
Aaron
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Can I get my FB account back?? Please help!
I joined FB a few months ago and at the time I was home schooled so there was no network I could join. Somehow I joined some school and soon a warning came up saying my account would be terminated. By then I moved on to a traineeship. I tried many ways to fix my network and joined the Australia one hoping that would work. Then last night my account was terminated and I emailed them explaining the situation. They then said that their decision was final.
Is there any hope? I have lost everything and it's taken ages to build up if I can't get this one back I am giving up on FB all together. They are treating me like I've done something wrong and it was a complete accident. -
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I have never felt so screwed in my life.
My two-plus year old Facebook account was disabled last week suddenly and I did not understand why until I received an email saying that I had exceeded the number of permitted messages in a short amount of time. I was messaging American Bar Association law student leaders who like me were just appointed to positions by the ABA. The students I messaged joined a new group I started. They are all willing to state that I was not maliciously messaging them or harassing them in any way. I have never before "spammed" anyone, and I did not know I was doing what Facebook considers to be over-messaging until it was too late. However, no one I sent a message to would say I was harassing them, and they are willing to support me.
This was the first time I have EVER been accused of anything on Facebook, and I believe I deserve a second chance after being a good and supportive user for so long. I have never before been accused of this in all the time I have been a Facebook user. I have always carefully followed Facebook's rules. I would never, ever maliciously message or "spam" anyone. Facebook's automated system misinterpreted me, and I am being punished for it.
I apologized for violating Facebook's terms of use. I did not realize I was doing so at the time, and when I received a warning it was too late. I have been an honest and rule following Facebook user for a long, long time now, and I have never purposely broken any rules.
I really appreciate ANY help or advice anyone can give here. I know that Facebook has a valid / legit case against a majority of people it disables, but there ARE innocent people who fall victim to FB's automated algorithm disable system because their actions and movies are completely misinterpreted. I am proof of it, and I am NOT exaggerating or misstating my case. I swear to god.
My emails to disabled@facebook.com, info@facebook.com, appeals @facebook.com and warnings@Facebook.com have all gone unanswered. I do not know where to turn now.
Anyone have any advice? -
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my account was also disabled without reason, i sent a message asking why it was disabled and asking them to deactivate my account to avoid my friends and family messaging me when i'm unable to view what they wrote.. is there any way i can get my account back or to have facebook deactivate my account so my friends and family don't think i still have access to it??? Last reply on May 25, 2008 01:23.
my account was disabled, i sent a request to have it removed from the network and someone sent me a message stating that i have to scan my drivers license to verify my identity before anything can be done.. i don't have a scanner or access to a scanner is there anything that can be done to have my identity returned to me or have it deactivated so that people don't think i'm ignoring them??
Cupcake 23311 asked this question
on October 11, 2007 19:56.
abdo_salaam
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what will it take to get my facebook account back Last reply on April 10, 2008 05:27.
My account was disabled on the 12th of february 2008...
I have been pleading and requesting again and again but nothing has happened
I have sent more than FIFTY Emails Since then in detail ..But there is no positive response..
bytheway123 asked this question
on March 18, 2008 10:07.
dontjumpthegun
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Regaining a disabled account
I was told when I first signed up for Facebook by a friend that I HAD to sign up under a school account, even though I am home schooled. I signed up under the closest high school, where a lot of my friends go. I was eventually disabled for this, and even though I have acknowledged my rookie mistake to the staff, they refuse to budge on re-opening my account.
It seems unreasonable for them not to let me back in.
I could easily make an account with a new e-mail address and using my middle name, or some such, but I don't want to do anything against the rules for fear I might be disabled with that account, too. I don't see, also, why I am not allowed to have them delete the old account and let me start from scratch.
Any advice for me in this situation?
Sam Groover asked this question
on April 21, 2008 22:34.
murat
also has the question Sam Groover asked.
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Disabled account Last reply on February 03, 2008 19:57.
I am wondering if anyone can give me some ideas on what to do.
On Monday I sent a note to Customer Support at Facebook notifying them about a particular scam. They thanked me for the information, but then proceeded to disable my account. I was sent this message:
Hi,
We can look into this matter, but your account has been disabled. Unfortunately, Facebook accounts are for individual use only and cannot be used by multiple parties. Email addresses are offered for free by many websites (e.g. gmail, hotmail, etc.). We apologize for any inconvenience. Let me know if you have any further questions.
Thanks for contacting Facebook,
Diego
User Operations
Facebook
The email address the account is linked to is used by both my husband and myself. I asked them for an explanation, made mention of the fact that this is not the first time I have ever contacted Customer Support so why the sudden change of heart and sent them relevant portions of the Terms of Service and Additional Terms of Service which clearly show I am not in violation. I was sent another reply late last night (I am only getting one reply a day and there is no phone number I can call). Apparently only one of us can use the account. This reply doesn't make any sense. Not only am I the only one using the account, but there is nothing in the Terms of Service which states only one person must use the account. Furthermore, according to the Additional Terms of Service it is clearly possible to created Facebook pages for groups.
I have emailed
info+ngqrvqs@facebook.com
disabled@facebook.com,
login@facebook.com,
comment-info-rt@facebook.com,
appeals@facebook.com
Does anyone have any other suggestions?
Edit: Dec, 21, 2007, 10:30AM EST
So, my account was reinstated. Overall, it wasa rather strange experience. Facebook &Co. drastically need to improve their customer service.
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