Facebook needs to Develop Customer service and FAST
I've been waiting two days to hear why my account has been disabled for persistant misuse.. and still no one has contacted me back. I have been reading your forums and sent emails to everyone you could ever imagine. One little thing I noticed that I didnt' see here was on facebooks main page if you go to security, you can post comments to the Independant Safety and Security Examiner. (ISSE) there is a link on the security page. HOpefully.. this independant party will help develop better customer service and better procedures rather than allowing a disgruntled admin with the power to disable your account with one motion.. a better policy to be a guidline. And as well definitions of all these terms of use and code of conduct especially concerning persistant misuse.. (still scratching my head on that one) But better and more crystal clear exactly what are these offenses and what will substantiate a warning.. disable.. or even elimination. I have nnever ever dealt with a company with such poor customer service.. and with terms and codes of conduct that can be so easily altered to fit what they need or require that particular day! Better policies and procedures must be considered.
If facebook is a social tool, and someone like myself who goes online and gets wall posts, letters etc.. pokes,, are you not suppose to respond???? yes yes you are!!!
Ironically, facebook sent me a birthday wish as well and you can ber certain I really didn't care a bit if I'd heard from them... is that considered spam??? Should I report it?
So I urge others to go to Facebook main page then Security and then click on the link (click here) to contact the ISSE. Make a suggestion for better policies procedures, terms, and more clear user guidlines so we know what we've done. And .. that certain response times are imperitive. I suggested online help. Why not? If that admin is there and you're on line and they disable you while you are.. why can't they contact you then?
As well if you are interested and feel you would like to contact the CEO of facebook it is listed in company profile you can find his business number on this link
http://investing.businessweek.com/res...
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