disabled account
my account was disabled from facebook with no reason why.i have email them with no response how do i get my account back?
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hey all , plz i need some help . my account on facebook has disabled and i need it urgent !!! how can i get it back ?
my email is : william_smith_91@hotmail.com
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Inappropriate?Did you get a notice that it was disabled or are you just not able to login?
2 people say
this solves the problem
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I Got Notice. You All Told Me Not to Search, But I Had To Search For Someone To Fulfill Something In My Line Of Work...... Please Help! -
please mr Thor Muller , my account was disabled from facebook with no reason why.i have email them with no response how do i get my account back, coz i have all my work & my family data in my page ?
plz help me
my e mail (boody_196@hotmail.com)
thnx -
my account has been disabled 6days ago..I have emailed them at least 10 times..but no response..it's soo frustrating -
hi thor im renee i think i kno the problem wit my account dat has been disabled....someone had my email and password and neglected the terms and conditions i live my facebook account...............plz help me lesbianlila@hotmail.com -
Hi Mr Thor Muller i want ur help : i also change my facebook account password and this is the mail [PRIVATE INFO REMOVED] but i forget the password of my account facebook and my hotmail account on this mail the 2 [PRIVATE INFO REMOVED] plz deactivate my facebook account because all people can see my data and i cant login to deactivate it my current mail is [PRIVATE INFO REMOVED] plz reply on it am wainting and plz deactivate the facebook account plz -
This comment was removed on 10/13/09.
see the change log -
Sucette, Thor does not work for Facebook. He is a co-founder of Get Satisfaction where this customer community is hosted. He was attempting to figure out what was happening with people's Facebook accounts over 2 years ago. But he is unable to help anyone with their account and has no access to peoples' Facebook accounts. Your best bet is to email Facebook customer support. And you really shouldn't post your personal email addresses in a public forum like this. I'm going to remove them for you. -
Inappropriate?i never got notice i went to sign in and it said that it was disable and for me to email them if i had any questions so i did and still not response
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2 people say
this solves the problem
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It Says Its Disabled. -
please mr Thor Muller , my account was disabled from facebook with no reason why.i have email them with no response how do i get my account back, coz i have all my work & my family data in my page ?
plz help me
my e mail (boody_196@hotmail.com)
thnx -
it says its disabled -
Inappropriate?no notice i think they are bring mean :(
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Inappropriate?sorry being not bring :)
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Inappropriate?my account was disabled, and all i did was take part in one of their applications. which is ironic as they provide the application which requires us to add many friends, which i did (i added 20 friends in 1 hour) and they disabled me thinking i was a spammer.
this i blame fully on facebook. why allow an application to be installed by your users only to disable ppl for using it?
weird!
i am frustrated and i dont think its fair as i was using a FB application . If tht application was going to create problems, then dont let us download it! -
Inappropriate?I got my facebook disabled as well. They accused me of "spamming" just because I copy pasted one message about 3 times. People actually sending sexually harassing and offensive messages get a warning email. I GOT NONE. This is completely unfair. Check out my BBB complaint status
http://sanjose.ebindr.com/complaint/v... -
PLEASE EXPLAIN TO ME WHAT HAVE I DONE WRONG ON FACE BOOK, TO MY KNOWLEDGE I HAVE NOT DONE ANYTHING AND I WOULD LIKE TO KNOW IF YOU CAN REACTIVATE MY ACCOUNT OR GIVE ME A DETAILED EXPLANATION WHY MY ACCOUNT WAS DISABLED THANK YOU. -
Inappropriate?no i did not get a notice
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Inappropriate?Facebook have said the following "Your account was disabled because you engaged in behavior other users reported as harassing in nature. It is a violation of Facebook's Terms of Use to harass users on the site, whether through unsolicited messages, friend requests, pokes or other features. We will not be able to reactivate your account for any reason. This decision is final."
All I was doing was sending messages who users who sent me messages and now facebook will not reactivate my account.
I’m frustrated
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Inappropriate?I've had my facebook account for about 3 years and they also disabled my account saying I engaged in behavior other users reported as harassing in nature and that I uploaded sexual content which both aren't true. Facebook is supposed to be meant for adding new friends no matter how often you add them. They fill your profile page up with mini-apps and somehow they don't consider that spam. Funny how they say they won't be able to reactivate your account for any reason and the decision is final when I know they can. I've been a dedicated user of facebook and right out of the blue they disable my account. They are too touchy.
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Inappropriate?they said I volated something, but they couldn't say what... Why do they do that to people?! Is Facebook getting paranoid of users?
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Inappropriate?i have yet to get a reason why my facebook was deleted....and ive been through 4 different support people in emails....i got so frustrated that i was like fuck it....im making another one and if they delete that too im going to forget facebook all together. The thing is...i rarely use facebook....and for them to delete it with out reason is no reason. I use it primarily for networking....
I’m pissed
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Inappropriate?my account was disabled, and all i did was take part in one of their applications. which is ironic as they provide the application which requires us to add many friends, which i did (i added 20 friends in 1 hour) and they disabled me thinking i was a spammer.
this i blame fully on facebook. why allow an application to be installed by your users only to disable ppl for using it?
weird!
i am frustrated and i dont think its fair as i was using a FB application . If tht application was going to create problems, then dont let us download it! -
Inappropriate?hey all , plz i need some help . my account on facebook has disabled and i need it urgent !!! how can i get it back ?
my email is : william_smith_91@hotmail.com
3 people say
this solves the problem
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Inappropriate?hi i dont know if im in the right but my acount got disabled n i wana know how to get it back n working my name is lisa ang my email is angel_lisa1101@hotmail.com please n thanks
I’m upset
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Inappropriate?hi, I send too man mails on facebook and got a warning and then a misusing mail. I dont know why? I can cot sighn in! Why? Can anyone help me?
I’m sad
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Inappropriate?My account was disabled too all they said i violated rights that was it i dont spam and they will not give me a response back i sent e-mal after e-mail...
I want my account back so i can be back in with my family and friends..
I miss being in there...
I beg ...i want my account back..
Merry
I’m confused
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Inappropriate?plz sum1 hlp me out for my facebook a/c to b re-connected , it was disabled for no reason, my contact: fazil.06@hotmail.com
Peace!!
I’m sad
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Hi fazi, Unfortunately, no one from Facebook is choosing to participate here. From what others have said, it sounds like best thing to do is email Facebook and politely ask what hapened. Then wait patiently for an answer. Good luck! -
Inappropriate?Hi there..
Sunday was my birthday and I was replying thanking everyone for the birthday wishes.. and because I was home sick taking advantage of my time to find some long lost swimming buddies...
While I was replying to a friends mail my account was disabled for persistant misuse.
When I checked my yahoo address there it was a warning and 2 seconds later a message telling me my accout was disabled ..
They suggested I read their terms of service and code of conduct.. and i did but it didn't give me a clear answer to why my account was disabled.
it's been over two days now and still nothing. I've called their head office and the girl just forwarded me to an automated message telling me to email them. .. but I have! Now I'm trying to find other avenues to contact them to talk with someone about my account.
Through some research I've found that there is one way.. but not sure where it will take me.. the NY Attorney General who forced facebook to develop an independant security company to investigate any security complaint. So I mailed him to see if he can suggest to facebook more specific terms and conditions that we can follow as well as a more specific code of conduct.. and all that stuff as well.. more importantly. Customer service.
If the administrator who so lethally disabled my account had just used one of their own applications.. IM.. and warned me there or.. mailed me.. all of this would probably never happened. I would have ceased and desisted ASAP!
As well.. ha.. I send a letter to the editor at the local paper in Palo Alto with my problem.. hopefully someone will listen.
I'm desperately trying to solve this cause I really enjoyed the site and have connnected with a lot of people if it weren't for their site!
I'll keep you posted if I find an avenue .. until then.. I'm disabled..
*sigh*
I’m working on it
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It sounds like you've done everything you can and then some! I really hope you get a response from one of these avenues. It is certainly time that Facebook do *something* to improve their customer service experience. Or to even *have* one at all! I wish there was more we at Get Satisfaction could do. We've tried and basically hit a brick wall. Good luck & keep us posted! -
Inappropriate?Thanks Amy, they have enabled my account again but read what was sent to me...
I'm not sure what to think of these guys.. they certainly like to make accusatory statements without proof. wow.. I'm starting to wonder what kind of people are running this clown show.
Facebook Support <appeals+dllyu1y@facebook.com> wrote:
Hi Rebecca,
Facebook has limits in place to prevent users from abusing specific features on the site. These limits restrict the rate at which you can use certain features on the site. Unfortunately, we cannot provide you with the specific rates that have been deemed abusive.
Your account was disabled because you exceeded Facebook's limits on multiple occasions when using our Search features, despite having been warned to slow down.
However, after reviewing your situation, we have reactivated your account, and you should now be able to log in. Please be aware that if your account is disabled again, we will not be able to reactivate it. Once logged in, please slow down the rate at which you perform searches on the site. We appreciate your cooperation going forward.
Thanks for your understanding,
Leslie
User Operations
Facebook
-----Original Message to Facebook-----
From: Rebecca J
To: info+meae244n@facebookmail.com, disabled@facebook.com, warning@facebook.com, abuse@facebook.com
Subject: This letter was forwarded to ISSE Comment collection by me. please read.
Hello My account has been disabled for persistant misuse.
I'm really starting to wonder about what in the heck is going on as I've not heard one word back as to why my account has been disabled and what I can do about it. One of the reasons for disabling was a warning.. well when I look back at the time stamp there is 2 seconds between warning and disable. I just wonder what my offences were as the only explanation was described in my disable message... persistant misuse of the website.
What my actions were that caused this.. I have no idea, but can only guess and read blogs and comments that other people post the on the internet. I would really like to understand what it is I've done wrong. And.. as well I would like to learn how I can have my account reenstated? Or.. if it will be at all?
The day my account was disabled was my birthday. I was also home sick and had nothing better to do than be on the computer, I was writing friends back, writing them back on their walls, and had added some new ones as well. From my research this is the only thing that I've done that could possibly be the problem. I've read the terms.. code of contact.. everything that you've suggested and under no circumstance would I consider any of my actions to be abuse!
I would also like to mention that facebook sent me a birthday wish. thanks but if this was one of my problems please remove me from your automated birthday list. I find it very difficult to believe that an online website so clearly used by millions of people does not have customer service is beyond anything. If you don't start to provide better customer service people will move on to better sites that can provide exactly what you do but with better customer relations.
Please feel free to call me, or email
I will be available to talk to you at any time
Sincerely
Rebecca J
902c and as well if you text I can respond that way
902 h
hopeful actions to my complaint:
Facebook must entertain a successful customer service that is online and immediate. And if not contact with the over zealous administrator who can so easily disable your account without even a question. I think a different procedure could be handled to enable a much better relationship.
I have sent emails to abuse,warning,disabled and even the person who so quickly disabled my account with no warning .. well if 2 seconds is warning than I guess i was warned. (info+meae244n@ facebookmail.com)
As well I will expect that the terms and code of conduct will be updated to be more specific as to warning procedures, disable procedures. More accurate definitions of such persistant misuse.. and perhaps allow us to know what limits are per use , how manyt times we can log on a day, wall posts, pokes, letters sent and friends added... so people like myself who use it as it is intended.. a social tool. Can avoid having such degrading accusations made.
I would love to have the chance to talk with someone. But would truely love to hear back from facebook. And get my account back...
I’m glad but insulted
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I'm glad you got your account back, but yes, you're right -- to be accused unjustly and without fair warning is insulting. I really hope they wake up and start making improvements. -
Inappropriate?PLEASE EXPLAIN TO ME WHAT HAVE I DONE WRONG ON FACE BOOK, TO MY KNOWLEDGE I HAVE NOT DONE ANYTHING AND I WOULD LIKE TO KNOW IF YOU CAN REACTIVATE MY ACCOUNT OR GIVE ME A DETAILED EXPLANATION WHY MY ACCOUNT WAS DISABLED THANK YOU.
I’m frustrated
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latoya, Unfortunately, no one from Facebook is officially participating here. Your best bet is to do as others have advised. Email their appeals email address and clearly & civilly explain your situation. It sounds like this has had *some* success though it might take a few days/weeks. Good luck! -
Inappropriate?Hi layota
I just went through a similar situation... the best thing you can do is email every address you can possibly find for anyone at facebook. Appeals is who wrote me back. Be persistant.. and just like Amy said... a nice letter is better.
Unfortunately Facebook chooses to bend the rules however they like, that is the reason they won't give clear and concise user rules. And they choose not to have a support network like customer service.
What was their reason for disabling your account? Mine was persistant misuse of my search feature... funny... that's what I thought it was for. To locate people.
Good Luck if I can help you let me know...
Boy... they've gotta acknowledge there is a problem here...
or not..
I’m not suprised
1 person says
this solves the problem
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Inappropriate?my account was disabled from facebook with no reason why.i have email them with no response how do i get my account back?
I’m sad
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Inappropriate?my account is disable 2 days now pls tell me wtat shoud i do i have 500 friends in my account i sent to disable , warning & appeal pls do something.
I’m confused
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Inappropriate?wat hppn to my acc... a fren of my search me using the friendfinder and he told me my acc was not found... means... im deleted... 1st time disabled... ? deleted? wat happen ... my acc esttc@yahoo.com ... i've sent emails... but no reply... no one listens... i love facebook... and i really hate losing my acc... please check... someone... do smthng..
I’m frustrated
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Inappropriate?my account has been disabled 6 days ago
i emailed them over 27 emails since then
i only got one reply which was the auto- reply sayin they'll get back to me soon ..
it would really help if anyone would tell me how to reactivate my account back
i mean when i was warned i was going to be disabled i didnt take it too serious why u call it a social networking when u cant add as many friends as you want
nevertheless i would really be grateful if someone tell me how to get my account reactivate please =(
i really need some help
I’m sad
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Inappropriate?Did you account come back?
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Inappropriate?can you give me my acounnt ack facebok
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Inappropriate?plz mr thor muller reactive mon compte car je passe la limitation d'invitation d'amis tous me travaille sur facebook help me plz merci mon email est anis674@hotmail.com
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Inappropriate?plz mr muller reactive mon compte
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Inappropriate?My name is Pierre Berg. I am a Holocaust survivor and my memoir has just been published. My co-writer and my publisher had me sign up on facebook in May to help promote my book and so I could talk to young people about my time in Auschwitz and other camps. A few weeks ago facebook disabled my page. They accused me of having a fake account. They said I had to send in a copy of my driver's license with all vital information blacked out. With the help of my co-writer I did that, but they haven't even had the decency to inform me that they received my e-mail. I am very upset and don't know what I can do now. I had 950 friends and many, people who wanted to learn more about the Holocaust and the camps, I was writing to on a weekly basis. At the very least I would like to get back on facebook to reassure them that I'm okay.
I’m frustrated
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Inappropriate?Oh my god, I feel bad for you sir. I hope everything works out for you, good luck.
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Inappropriate?Such an audacity, I really cant believe facebook would do that to a poor guy like that. Something is going to happen, I smell a lawsuit or uprising in the near future. This is such a huge problem, I cant wait till the stupid admins are punished for this.
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Inappropriate?SO I GOT DISABLED AGAIN
AFTER THEY REACTIVATED ME LAST TIME
THEN AGAIN THEY DISABLED ME BY SAYING THEIR DECISION IS FINAL
WOOW I COULD REALLY USE SOME HELP I KEEP ON EMAILING THEM ALL I GET IS AUTO-REPLY
I THINK THEY DONT REALLY KNOW WHAT THE PROBLEM IS THEY JUST GIVE FAKE EXPLANSION AND STUFF
FIRST TIME I GOT DISABLED WAS CUZ IAM IMPERSONATING SOMEONE AND THEN AGAIN I GAVE THEM MY REAL NAME THEN THEY SAID OH NO WAIT ITS CAUSE OF NAKED PICTURES THEN I WAS LIKE OKAY DO WHATEVER YOU WANT JUST GIVE ME BACKMY FACEBOOK
I GOT BACK ON IT AND THEN BANG AGAIN I GOT DISABLED
I GOT A WARNING I DIRECTLY ASKED WHY CAUSE I WAS SCARED TO LOSE MY ACCOUNT AGAIN THEY REPLIED AS THEY RESET MY PASSWORD . WHOA !! BUT I THINK THEY'RE A BIT CONFUSED OF WHAT TO AUCSE ME OFF
THEIR LAST REPLY WAS THE DECISION IS FINAL I WONT GET MY ACCOUNT FOR ANY REASON SO ACUSING ME OF SEXUALLY HARASSING PEOPLE WHICH I NEVER DONE AND AND POSTING NUDE PICTURES LIKE OMG I HAVEN'T DONT THAT EITHER
SO I REALLY COULD NEED A HELP HERE PLEASE ANY IDEAD ANY CHANCE I MIGHT GET BACK :
I’m Itsme
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Inappropriate?Help !!!!!!!!
my facebook acount have been disabled from 4 days now.......beacuse i did alot of add request repidly
and i have send alot of mails for facebook teams and i alawys have the massage that "We should get back to you soon"
and one massage told me "we have determined that you violated our Terms of Use by misusing our site features to harass other users. We will not be able to reactivate your account for any reason. This decision is final"
it make me so sad because i seriosly need my acount back
and i see it is unfair beacuse all people who have the same exact proplem have their acount re-enable back
and i not lose hope and mailed them alot of mails again and then i have the first massage "We should get back to you soon"
is that mean i still have a hope???.........is it fair to make final decision and with others re-enable them back ????
did any one have help????
shold i still send them mails ???
I’m sad sad sad cry !!!!!!!!
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Inappropriate?It is important to file complaints, not just on this site, but on all sites. Some people have had luck with Better Business Bureau.
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Inappropriate?Hi Colin, One of Facebook's main priorities is the comfort and safety of our users. Your account was disabled because you engaged in behavior other users reported as harassing in nature. It is a violation of Facebook's Statement of Rights and Responsibilities to harass users on the site, whether through unsolicited messages, friend requests, pokes or other features. We will not be able to reactivate your account for any reason. This decision is final. Thanks for your understanding, TatsuyaUser OperationsFacebook -----Original Message to Facebook-----From: Colin John English (colin_j_english@hotmail.co.uk)To: Fackbook appeals (appeals+n1851qa@facebook.com)ArrayCC: Colin John English (colin_j_english@hotmail.co.uk)Subject: RE: disabled Hello today is Thursday the 20th of August, and i would like to know if you are going to reconnect me back on facebook, if not can you please telll me the reason why, as i have not done anything wrong. so i hope to hear from you, in the very near future, as a sign respect, as the person who caused this problem is still on fackbook... yours sincerely colin english... PS... All the photo i put on my facebook was taken by me... From: colin_j_english@hotmail.co.ukTo: appeals+n1851qa@facebook.comCC: colin_j_english@hotmail.co.ukSubject: RE: disabledDate: Tue, 18 Aug 2009 18:50:09 +0000 After contacting you on Friday, it has come to my knowledge that Bernadette English has lied to you, as stating that l put pornography on my facebook acount, as you will find when you check my account i have never had pornography bad language or nothing to do with drugs on my website, so if any body should be removed it should be Bernadette English for lying and causing all these problems. The photos she is talking about is in my file called family please take a look. So i hope now i will be reconected back on facebook a.s.a.p, Can you please let my know be email if you are or are not going to reconect me to facebook. Yours Sincerely, Colin English. I have been on facebook for over a year now and now i have been disconnected and I would like to know why.I have been doing different things on owned and have collected over $135.789.543.444 and $10.6.000.000 on lunch money but now it would have all wiped off.I also like being on facebook because I can keep in contact with my friends and family who live all around the world.Yesterday when I was on it, it was all ok and my facebook account was working but when I tried to log on last night it said that I have been disconnected.The only thing I think that I may have done wrong is that I added two pictures of my sister-in-law and she wanted me to remove them because she old ,she is only 50, and I think she is the only 1 who could have made a complaint on me.All I done on facebook was a competition with my family to see who could get the most money on owned.I would like to be reconnected again a.s.a.p. I hope you will take all of this into consideration and reconnect me a.s.a.p. and I hope to have a response from you a.s.a.p. so I can carry on playing the game. Many thanks Colin English. > Date: Fri, 14 Aug 2009 16:44:43 -0700> To: colin_j_english@hotmail.co.uk> From: appeals+n1851qa@facebook.com> Subject: Re: disabled> > Hi,> > The Facebook Team has received your inquiry. We should get back to you soon. In the meantime, we encourage you to review our Statement of Rights and Responsibilities (http://www.facebook.com/terms.php) for more information.> > Thanks for contacting Facebook,> > The Facebook Team> Celebrate a decade of Messenger with free winks > Date: Fri, 14 Aug 2009 16:44:43 -0700> To: colin_j_english@hotmail.co.uk> From: appeals+n1851qa@facebook.com> Subject: Re: disabled> > Hi,> > The Facebook Team has received your inquiry. We should get back to you soon. In the meantime, we encourage you to review our Statement of Rights and Responsibilities (http://www.facebook.com/terms.php) for more information.> > Thanks for contacting Facebook,> > The Facebook Team>
I’m sad
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Inappropriate?Hello Mr Muller,
I am like many other users as I can see, the victime of the Kafquesque as you so aptly described situation, a nightmare of Dantesque Inferno's proportions, I would add to that, as this experience is proving to be a nightmare indeed.I have worked for the best part of 2 years to build a page that has standing in the fashion industry networks, I have the privilege of having in my list, some of the highest profile names, be it models, stylists, designers, they are all there, and I am very proud of my accomplimshments, like I am sure, anyone who has worked in making their own page reflect their standing in society is.Now, I have gone thru the experience of sending emails to both disabled@facebook.com, and appeals at facebook.com.I simply cannot envisage rebuilding my page, and with everyday that goes by, I am losing credibility, status, and quite frankly my sleep over all above, most disturbingly, I cannot fathom, for the life of me, what I possibly could have done wrong, my 228 friends all know me in person, I am part of no clubs, and limit myself to about 2 postings a week.foul language and nuidity sure also do not constitute a possibility, I pride myself in acting as a gentleman at all times, no matter the situation and level of stress and frustration.My correspondance so far with fb has been respectful and appropriate, in no ways conflictual, but so far I have received no reply, and fear that there may never be one.Can you please advice, I am at the very end of my wits.
Sincerely
Giovanni from London
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